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Eurogrand Payment Problem

Discussion in 'Casino Complaints - Non-Bonus Issues' started by Seaman63, Feb 6, 2008.

    Feb 6, 2008
  1. Seaman63

    Seaman63 Experienced Member PABnononaccred

    Occupation:
    IT related
    Location:
    Germany
    Im trying now to cash out at Eurogrand Casino since 01/20. The casino support requested me to send a copy of my ID card to proof my identity. This is a standard procedure and is ok for me, even I have cashed out there before and Im sure they are having my documents from earlier cashouts.

    So I did sent my documents again, seven times at all, to different email adresses from Eurogrand. Some returned undeliverable and some went through. So I am sure they recieved the documents.

    However, they declined my cashout twice since then, last time today.

    Im posting this to warn other players to be careful with Eurogrand Casino.

    If anyone has an idea how to resolve this, I would be glad to hear from you.
     
  2. Feb 6, 2008
  3. roeltjek

    roeltjek Dormant account

    Occupation:
    student
    Location:
    Netherlands
    hi, i played there also on a few places even though i read the warnings everywhere. They didn't want to pay me also and i solved it although it took me over 2 weeks. Try to talk with the livechat and let them confirm that the documents hit their inbox (sending them 2/3times short every eachother is a possibility.) You didn't mention the reason why they wont pay. They told me that i had a different bonus than i said i had (they said slots bonus). And also that i had to play another hugh amount for the WR. I hope you printscreened the livechat window, you can tell them (like i did) that you have everything in writings. Also you can tell them that if they dont want to pay your (honest!?) earnt money that you are going to post messages on gambling forums like this one. (mention names, the know the names and what will happen.) After i did this, they paid within 3 days without an effort from my side.
    Good luck...
     
    1 person likes this.
  4. Feb 6, 2008
  5. maxd

    maxd Complaints (PAB) Manager Staff Member

    Occupation:
    The PAB Guy
    Location:
    Saltirelandia
    I assume it's eurograndcasino.NET you're talking about, yes?

    Anybody know anything about these guys? There's precious little info on the site.
     
  6. Feb 6, 2008
  7. aksana

    aksana Aksana

    Occupation:
    a full-time webmaster
    Location:
    Europe
    EuroGrand is a casino of CPays affiliate program, which I don't trust, and I don't trust all casinos of CPays. Just my 2 cents...
     
  8. Feb 6, 2008
  9. TDTAT

    TDTAT Dormant account

    Occupation:
    Poker
    Location:
    Gambleville
    Ditto.. they are the worst of the worst. The shining group
    beyond Rouge that is called the CPAYS Category:puke:
    (they got me personally obviously)

    If you want to fight them, you better have a big stick :(
     
    Last edited: Feb 6, 2008
  10. Feb 6, 2008
  11. Seaman63

    Seaman63 Experienced Member PABnononaccred

    Occupation:
    IT related
    Location:
    Germany
    Sorry, I didnt point that out clear enough: They refuse to pay me because they say they did not recieve the copy of my ID card.

    Like I said before: They got them and they have them.

    It is eurogrand.com and it is a cpays group casino. I played them often and had never a problem to cashout there cause Im always following the rules.

    Thanks for all your input.
     
  12. Feb 6, 2008
  13. roeltjek

    roeltjek Dormant account

    Occupation:
    student
    Location:
    Netherlands
    we are talking about the same casino then. Just let the livechat confirm that they have recieved them at that moment.
     
  14. Feb 7, 2008
  15. vinylweatherman

    vinylweatherman You type well loads CAG MM

    Occupation:
    STILL At Leisure
    Location:
    United Kingdom
    Prolific SPAMMERS too,

    Warning enough to avoid.
     
  16. Feb 7, 2008
  17. Seaman63

    Seaman63 Experienced Member PABnononaccred

    Occupation:
    IT related
    Location:
    Germany
    Thing is...I never had problems as a player with them before. I know, they dont pay affiliates sometimes...but players?

    I played often at different cpay casinos without any probs. Well..now maybe they re going downhill much fast.
     
  18. Feb 7, 2008
  19. SlotsWizard

    SlotsWizard Dormant account webmeister

    Occupation:
    I currently work for the Wizard of Odds
    Location:
    North of Antarctica
    How ironic - as I was investigating the affiliate link that the spammer "boomboomer" posted, which took me to Joyland casino's website, a popup opened up promoting Eurogrand casino - so they are indeed CPays scum.
     

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