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Eurogrand Casino - Purposely Misleading Bonus Terms

Discussion in 'Casino Complaints - Bonus Issues' started by kingkong098, Aug 1, 2007.

    Aug 1, 2007
  1. kingkong098

    kingkong098 Experienced Member

    Eurogrand looks to have a cashable 2nd and 3rd deposit bonus but apparently they are actually phantoms.. I've had one CS confirm the bonuses are cashable, another claim the opposite. After numerous emails they are insisting the bonuses are phantom despite their t&c's. Judge for yourself....

    So they specifically state the 1st deposit bonus is phantom, and single out certain exceptional players for which the 2nd and 3rd bonuses are phantom. As long as one does not not fall under the "exceptional" tag, loooks to me as the 2nd & 3rd bonuses should be construed as cashable. :confused:
  2. Aug 1, 2007
  3. Christoff

    Christoff Experienced Member

    Media Auditor
    that is ridiculous - quite misleading!
  4. Aug 1, 2007
  5. chuchu59

    chuchu59 gambling addict CAG PABnonaccred

    These guys made a mockery of themselves with such terms. One can logically conclude that since its neither a first deposit bonus nor do you belong to the exceptional group, the bonus must be cashable. Playtech bonuses are really crazy. Some are cashable, some are phantom and some non-cashable ie its only removed after the completion of the withdrawal process (normally 4 working days) so in the interim you can use it to win more without affecting your pending withdrawal.
  6. Aug 1, 2007
  7. spearmaster

    spearmaster RIP Ted

    Devil's Advocate
    For completeness, here is the entire list defined as "exceptional groups"

  8. Aug 1, 2007
  9. Lifesticks

    Lifesticks Dormant account

    Flash Developer
    On a separate note, they also spam. I have never played at this site nor even visited their site when I started receiving unsolicited email from them a few months ago.

    Was surprised when I saw this was a Playtech Casino.
  10. Aug 6, 2007
  11. aka23

    aka23 Dormant account

    Planet Earth
    This group has a history of giving inconsistent bonus offers. When I looked into this ~6 months ago, different players seemed to get redirected to pages showing different offers. I see the page You must register/login in order to see the link. , which shows the 300% bonus in the 3rd deposit. Other player see a page which shows the 300% bonus on the 1st deposit. The redirects may relate to country. Offering different bonuses to players in different countries is not a big deal. The problems come in the cases where the bonus the player is given doesn't match the terms he sees and instead match a different set of terms. In addition to the 1st deposit / 3rd deposit differences, for some there are cashable / non-cashable differences and allowed game differences.

    Other casinos in this group include:
    32 Vegas
    Amber Coast
    Aqua Lounge
    Sky Kings

    Search their names in the forums for more information about their history.
  12. Aug 7, 2007
  13. happygobrokey

    happygobrokey Dormant account

    student of life
    i'd give them a miss. they won't let you get bonus anymore if you win on the first one anyway.:thumbsup:

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