Eurogrand belongs to an IMHO trustworthy group (Sky Kings, Joyland, Amber Coast, 32 Vegas, Aqua Lounge, Prestige, PlayGate). I had many cashouts from their casinos without any problem.
Isn't this the Cpays lot recently bought up by William Hill Online?
There is considerable debate as to whether the new ownership has changed the poor culture of Cpays. For a start, they KEEP ON SPAMMING just as they did under the old management, the only change is that now the William Hill brand is also part of the spam. Despite now being a BRITISH brand, these casinos have made it clear that they consider us a nation of "bonus abusing scumbags", so they should not be surprised when, I, as a Brit, make similar sweeping generalisations about their operation, and about "most Playtech casinos............".
Making prompt, no fuss, payments is what is expected, and does not make them special. What they need to do is convince the wider community that the old image and culture is dead & buried forever, and that they now represent the cutting edge of big brand respectability.
Experienced players will know that even the worst rogue casino pays most of the players most of the time. What makes them rogue is that they pick & choose who to pay, and when, irrespective of the terms & conditions between player and casino.