EU enforcement judgement against BOSS ONLINE CASINO

GSF2020

Newbie member
Joined
Oct 3, 2020
Location
Germany
Good evening,

IMO, online casinos should be like any respectable company respond to requests from customers. Unfortunately this casino ignored my request and also the lawsuit in Germany. Now the enforcement of the judgement will be done with European enforcement order in Malta ( see attachment)

Sorry, but this is not the way customer complaints should be treated.

KR
 

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GSF2020

Newbie member
Joined
Oct 3, 2020
Location
Germany
Ok. Care to share any details and/or translate your attachment?

Hello, the content is not relevant. Fact is that this provider does not respond to complaints.

Today I received a court letter with the note "Refused" with regard to a mail item (addressed to this online casino)

To reject mailings, will not help the casino at all. In the end there will only be more costs.

@any representative of boss casino: freel free to comment. Seems that this will be a long lasting case.
 

dunover

Unofficial T&C's Editor
Staff member
webmeister
PABnonaccred
PABnononaccred
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mm3
Joined
May 22, 2012
Location
the bus shelter, opposite GCHQ Benhall
That's because the casino probably doesn't have a physical office or personnel in Malta, they are likely just to have a mail drop and the people are located in Israel or Ukraine, Russia etc. This actually happened in the UK where a forum member sued EveryMatrix and won due to non-response, and despite the UKGC's rules stating a licensee should have a physical presence. EM actually claimed they didn't need to respond because they weren't a physical UK entity lol...
 

Halvor

Experienced Member
Joined
Apr 3, 2018
Location
Malta
Excuse me if wrong, as I'm far from fluent in german.

But as far as I can tell this is from the german lower court, amstgericht. Not an European Union ruling.

And the case itself is you betting above the allowed maximum?
 
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