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Error on galacasino.co.uk

Discussion in 'Online Casino and Poker Complaints - old section' started by arbster, Nov 22, 2004.

    Nov 22, 2004
  1. arbster

    arbster Dormant account

    Location:
    UK
    Just a word of warning when playing here.

    Played a hand last night where I was dealt a pair of twos, dealer had a small card. I split and was dealt a 10 and a 9. Stood with the 12 and doubled the 11 to make 21. Dealer made 17 or something, thus causing me to win my doubled hand and lose the undoubled one. The casino balance showed an overall push for the hand, whereas I reckon I should have been one unit up.

    Having checked it with CS they say the overall financial result was a DRAW, which is definitely wrong. I've asked them to show me the hand logs with exact cards, but I'm convinced they have a bug.

    At least one other person on another forum has experienced the same issue. If you find yourself in a similar position, please pay extra attention to your balance and let me know what you see.

    If I don't get a satisfactory response from them regarding this, should I Pitch a Bitch?
     
  2. Nov 22, 2004
  3. jetset

    jetset Ueber Meister CAG

    Occupation:
    Senior Partner, InfoPowa News Service
    Location:
    Earth
    Last I heard, these guys were running a software unfamiliar to me called Carlton Interactive.
     
  4. Nov 22, 2004
  5. schankwart

    schankwart Banned User - violation of <a href="http://www.ca

    Occupation:
    Secret Agent
    Location:
    Colony Gamma
    Wow, I totally missed it when they left Boss.
    How long have they been running this software now?
     
  6. Nov 22, 2004
  7. arbster

    arbster Dormant account

    Location:
    UK
    They "upgraded" recently, although "Gala International" is their Boss Media download casino. This is the Flash-based interface. Haven't confirmed whether you can have accounts at both because I'd rather gouge my eyes out with a spoon than play at a Boss Media casino.
     
  8. Nov 22, 2004
  9. jetset

    jetset Ueber Meister CAG

    Occupation:
    Senior Partner, InfoPowa News Service
    Location:
    Earth
    Not sure whether Carlton Interactive preceded or followed the Boss stuff, I'm afraid.
     
  10. Nov 22, 2004
  11. arbster

    arbster Dormant account

    Location:
    UK
    Not sure either, but they have definitely just re-launched galacasino.co.uk with either new or "upgraded" software. The Boss has been there for a while on galainternational.com.

    Regardless of software, such elementary mistakes as this are inexcusable in my book. Just thought others might want to know about it.
     
  12. Nov 22, 2004
  13. arbster

    arbster Dormant account

    Location:
    UK
    Oops!
     
    Last edited: Nov 22, 2004
  14. Nov 22, 2004
  15. GrandMaster

    GrandMaster Ueber Meister CAG

    Occupation:
    Mathematician by day, online gambler by night.
    Location:
    UK
    Have you tried splitting 5s or 10s? Under standard UK rules, you cannot split 4s, 5s or 10s, or take insurance unless you have BJ. You should never split 5s, and if the cards are shuffled before every game, then you should not split 10s or take insurance, and you should only split 4s if the dealer has a 5 or a 6 showing (also a 4 in a single deck game). The effect on the house edge is tiny, abour 0.002%.
     
  16. Nov 22, 2004
  17. arbster

    arbster Dormant account

    Location:
    UK
    Thanks for your informative reply GM - I removed my post prior to seeing your response as I'd just had the 4s/5s rule pointed out to me elsewhere. I removed the whole post as I never take insurance anyway.

    The original error still stands and has a growing number of people hunting through their personal play logs.
     
  18. Nov 22, 2004
  19. Dirk Diggler

    Dirk Diggler Dormant account

    Occupation:
    Company Secretary
    Location:
    UK
    Just for the record, Galacasino.co.uk is completely different to the Gala International that uses Boss software - you can have accounts with both.

    However if you decide to play at .co.uk be prepared for the slowest game of blackjack you've ever experienced (makes Crockfords look superfast), as well as constant crashes.

    It once took me over an hour to play 50 hands :eek2:
     
    Last edited: Nov 22, 2004
  20. Nov 22, 2004
  21. arbster

    arbster Dormant account

    Location:
    UK
    Yep, it's painfully slow. Often when it gets really slow it's about to fall over, so worth getting out anyway. I'm sure they'll get the technical niggles ironed out in time, but it's hard to recommend it right now.
     
  22. Nov 22, 2004
  23. Dirk Diggler

    Dirk Diggler Dormant account

    Occupation:
    Company Secretary
    Location:
    UK
    Well - they sent me an email a week or so ago cliaming that they'd had an upgrade and the software now runs 3x faster.

    Played a bit in practice mode and it was still ridiculously slow - didn't see any improvement at all.
     
  24. Nov 22, 2004
  25. arbster

    arbster Dormant account

    Location:
    UK
    Having queried the error with them again today, the most recent CS agent tells me you can't double after splits. I quoted them this from their Game Rules:

    They've sent logs to another player who experienced the problem which clearly showed his balance being debited by more than he wagered (he lost both the doubled and un-doubled hand) but now are claiming the log was wrong.

    These guys should definitely be avoided.
     
  26. Nov 22, 2004
  27. chuchu59

    chuchu59 gambling addict CAG PABnonaccred

    Occupation:
    EXECUTIVE
    Location:
    SOMEWHERE IN ASIA
    I dont get it. If the software allows you to double up after splitting,whatever the T&Cs say,they should accept the bets as they are and pay accordingly. Otherwise,they should alter the software not to allow doubling up after splitting. Is that simple,isnt it?
     

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