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Bitch and Moan Enzo @ 3dice

Discussion in 'Casino Complaints - Non-Bonus Issues' started by weedebs, Sep 22, 2012.

    Sep 22, 2012
  1. weedebs

    weedebs Full Member

    Occupation:
    customer services
    Location:
    belfast
    Hi

    I only ever moan here if I have been chasing stuff on 3dice. I was told my account would be looked at and after sending 10 emails plus chatting to Enzo in chat I still havent had a reply :(

    The real has gone down - hardly even a playtime for the cash, I reduced limits so as not to spend too much but even then still nothing even on minimum bets, I know losing is the way gambling goes but not hardly hitting a bonus is mad and frustrating. And youre luck to even win a 5 buck tourney in a month, and the wee comps although greatly appreciated are not going far either :(

    In saying that its still got the nicest most kindest support structure I have seen and I have played at many places, cmon enzo flick it up a notch for us wee rollers
     
    1 person likes this.
  2. Sep 22, 2012
  3. dionysus

    dionysus can turn wine into water CAG MM

    Occupation:
    n/a
    Location:
    I'm a Canucklehead
    I DO like 3dice, but it does have high variance slots. As a low roller, can you, not play, say, NetEnt
     
  4. Sep 22, 2012
  5. naththo

    naththo Experienced Member

    Occupation:
    Currently working as a clerk casual part time for
    Location:
    Adelaide, South Australia.
    Hi,

    I have noticed lately Enzo hasn't come on the 3Dice chat much lately. Maybe he has lots of other to do I am not sure. Best ask other rep that is available if you can find one like Anna, Andrea and others for now. If you still need to ask Enzo then you have to ask other through first. They might know why Enzo is not there. Please have some patience. They are really friendly and good casino.
     
  6. Sep 22, 2012
  7. Nifty29

    Nifty29 Dormant account

    Occupation:
    PAID CASINO SHILL
    Location:
    Turn right, then right. then right again
    Don't you think 10+ emails is a bit OTT? What timeframe was involved? Maybe he's on vacation?

    Did you ask live chat? They will happily assess your account for bonuses etc.

    I'm not sure what exactly your complaint is.....not enough bonuses, or no reply to emails.

    If you don't want long dry spells of nothing, then I would avoid 3Dice.
     
  8. Sep 22, 2012
  9. nisosbar

    nisosbar Ueber Meister PABnonaccred

    Occupation:
    Other
    Location:
    Right here
    I'm just making a guess here, but I know that last year at Christmas he indicated here on another thread that they had planned to release quite a few new games, and they wanted to do it bingo-bango-bongo fairly rapidly. I guess things didn't quite go as planned, since as far as I know, they haven't released any new games this year yet (with the possible exception of some of the table games like Bonus Texas Hold Em, though honestly, I can't recall when that one was released, or solitaire, for that matter). If so, he's likely to be involved heavily in the process of working out the kinks and bugs in any new games, and his time would be at a premium right now, as a result. Be patient.

    To address the other point, I do find that I have good runs and bad runs there, same as always. When you have a good run, it's usually really good. The flip side is that the bad runs are also really bad, lol.
     
  10. Sep 22, 2012
  11. skiny

    skiny Banned User - violation of <a href="http://www.cas

    Occupation:
    Doing everyone else's job.
    Location:
    Canada
    I find these games aren't really well designed for low rollers. Waiting for a big hit on a small wager at 3Dice is like waiting for a RJ playing RTG and the bonus features rarely pay enough at minimum bet to get more than a few extra spins.

    I did ok for a short time low rolling at Bet365 but now it's about 10 deposits or more since 40 bucks has lasted me more than about 10 or 15 minutes at minimum bet.

    I really doubt I'll get a high enough balance to bother withdrawing when I make a deposit but it's getting to be an expensive hobby for the amount of time you get for your money these days.

    Maybe it's time to switch softwares (again.)
     
  12. Sep 22, 2012
  13. LHofsdal

    LHofsdal Ueber Meister MM

    Occupation:
    Retired
    Location:
    NY
    I too admit, I love 3dice, but I have too have been on a horrible run. What the OP needs to realize, is that Enzo is not the only person who can give them the information they are looking for.

    Yes, the suppert team at 3dice is top notch, in my opinion, no one comes close to them. If your having a bad run, do what I do, take a break. I at one time, just these past 2 days thought I was going to close my account. But after reading all the "nonsense" with other accredited casinos, I will leave it open for now and just take a break.

    The one thing that everyone should do when playing at 3dice, is going there without any expecations, we all know how hard it is to get a feature, and to make a withdrawal. So if you go there expecting nothing, and actually do cashout, it comes as a nice surprise. If you go there expecting nothing and lose, your not disappointed and coming here to make posts about it.

    I feel in time you will get "lucky", my last lucky streak was back around christmas time, but I don't blame anyone for my losing streak but myself. Enzo, Anna, Karen or Ellen or anyone else at 3dice did not make me deposit. I did it at my own free will. Whether I win or lost, I can't blame anyone else but myself.

    So if things are really that bad for you at 3dice, don't go back. Don't get into the habit of "chasing your losses" or get that feeling " it has to hit sometime" because your only going to get even more frustrated when neither of these things happen.

    Just my 2 cents.

    LH
     
    1 person likes this.
  14. Sep 22, 2012
  15. dionysus

    dionysus can turn wine into water CAG MM

    Occupation:
    n/a
    Location:
    I'm a Canucklehead
    I'm a low roller; if I have a very small deposit, it's with a bonus or I take it to micro or netent. More luck with the netent though
     
  16. Sep 23, 2012
  17. nepatsfan01

    nepatsfan01 Experienced Member

    Occupation:
    Homemaker
    Location:
    USA
    I have to agree.... I consider myself to be a fairly low roller - maybe $.75 to $1.00 a spin unless I'm doing "well" but at that rate, you literally have to hit the best line possible and even then you may only get $500 max betting $1.00. That's an okay amount but this is NEVER going to be a casino where you can cash out a lot of money, ever. And that kinda stinks. Because let's face it, we all want playtime but what we really want is to hit "the big one" and I'm one that doesn't even need a huge one - I'd take $1000 once in a while. Back in the day when I played at Lucky Red I was betting $1.00 on a slot and hit a feature for almost $3000. Made it up to $25,000 in a 2 day period of time. That would just never happen at 3Dice.

    Yes, they may be wonderfully nice and super responsive, but the fact is, they don't really pay out. Do I still play there? Yes, but it's really because I don't trust anyone else. Do I enjoy it? Not really. I mean, jeesh, their slots are Boring, Boring, Boring. I had to restrict my limits because I was so sick of putting in $100 or whatnot and literally having it last 5 minutes. And we're talking really low rolling. So I would add more and more and before I knew it, in less than an hour I'd lose $500. No playtime whatsoever. So I have basically stopped playing altogether but once in a while. after depositing too many thousands to count and only cashing out once for a $1000 (and that was a struggle to get to believe me) and then a few hundred a couple of times, I just don't enjoy it. I know $100 isn't too much to deposit, but jeepers, I'd like at least an hour or two of playtime before losing.

    So it's all fine and good that they really are super nice and handle everything with ease, but when it comes down to it, I'd rather play at a place of actually making a good withdrawal once in a while!
     
    1 person likes this.
  18. Sep 23, 2012
  19. ksech

    ksech Dormant account

    Occupation:
    yes
    Location:
    Here
    I miss playing...

    Having an unlimited choice of softwares to play, not having to worry if I was going to get paid within a reasonable space of time, not having to worry if my money was going to be confiscated from some Ewallet by my greedy government...

    I really envy the majority of you, you don't realize how good you've got it! You complain because Enzo isn't available on chat? *good grief* (You do realize this is a real person who has a real life??? Maybe he's sick, on vacation, busy overseeing the business???) You have choices some dream and "lust" after. You don't have to play the waiting game for your winnings like US players do, you aren't limited to 1 or 2 platforms to play.

    10 emails is a bit overkill, is it not? Did you give them a CHANCE to respond to the first or second email before submitting more? My opinion really doesn't matter since I haven't played online in more than a year, but as an outsider looking in...your behaviour resembles a "childish" temper tantrum.
     
    5 people like this.
  20. Sep 23, 2012
  21. skiny

    skiny Banned User - violation of <a href="http://www.cas

    Occupation:
    Doing everyone else's job.
    Location:
    Canada
    I can certainly sympathize with the limited choices US players have for online gaming but the rest of the planet doesn't use that to set the bar for casino standards. Players in other countries still expect casinos to be held accountable, regardless of the problems facing the online gaming industry in the US.

    That being said, I'm sure there's a time long before your tenth email that you should realize the emails are either being ignored or not reaching their destination. If there truly is a problem and you want to make a complaint you'll obviously have to find another means. Enzo isn't the active operator with the players that he once was. For whatever reason he has left the players to deal with the manager which is really what players do at most other casinos anyway. If dealing with the casino manager instead of Enzo himself has left you feeling unsatisfied, the only real option you have is to stop depositing.

    I don't read every thread at this forum so I could be entirely wrong but it seems that Enzo isn't as active here as he used to be either. Enzo and I have had our share of differences but personally I think he's an intelligent guy, for that reason I would like to see him enter more conversations here. Debates don't have to be unfriendly and in my opinion the more grey matter brought to the table the better.
     
    3 people like this.
  22. Sep 23, 2012
  23. BMWSTACK

    BMWSTACK Ueber Meister

    Occupation:
    Work
    Location:
    US
    IMO I have actually thought the opposite. I normally play higher stakes and follow their reporting of wins, Zietgeist, constantly. I see a majority of the 200x plus wins coming off of smaller bets. The larger wins 2000x plus I also see on smaller bets. I would say 75%-80% of the "all time hits" on zietgiest are on small bets. Now of course this could happen because only 20-25% of bets may be "higher" . I have seen countless times that I will drop a ton in one particular slot, and then shortly after, someone will get a larger 1000x + hit, but it will be on a small bet.

    I also wish with the rest of everyone here that i could have more consistent wins. Normally I lose for months and then all of a sudden I will get tons of wins in one session. So for me it always comes down to which day of what month will pay out good for me. Now the good thing is 3dice always does take care of me with bonuses, but I would love to replace bonuses with wins.
     
    1 person likes this.
  24. Sep 23, 2012
  25. skiny

    skiny Banned User - violation of <a href="http://www.cas

    Occupation:
    Doing everyone else's job.
    Location:
    Canada
    Pretty much everyone I've ever talked to about this casino has told me that most of the really high wins come from really high wagers. I know from my own experience that this is one of the hardest casinos to try to build any kind of balance while low rolling at 3x minimum bet or less.

    Where in the Zietgeist does it show how much was wagered? All I see is "1000x wager" and so on.

    I've had big hits on small wagers at 3Dice but they're few and far between and that should really be expected. The monster hits like my $100 dollar hit on a 9c spin was nice but those aren't the hits that are going to give you much play time because those aren't going to happen every time you deposit. Bonus features that pay more than they cost to hit them and hits of over 5x your wager more than once every 50 spins are going to keep you spinning. Games that pay a quarter of your wager for 200 spins and then smack you with one huge hit that pays most of it back are high variance. There's nothing wrong with offering high variance games and some people prefer them but unless you start with a large bankroll, high variance games aren't going to keep you spinning without that big hit.

    I find all the games at 3Dice pretty high variance.
     
  26. Sep 23, 2012
  27. LHofsdal

    LHofsdal Ueber Meister MM

    Occupation:
    Retired
    Location:
    NY
    yes, I think they are all variance too, because even on the medium variance slots it still takes many many spins to get a feature that pays out 96 cents lol. (That has happened to me a few time and not just at 3dice)

    But in all honesty, whether it be 3dice or any RTG casino all slots are now high variance and the high variance slots are EXTREMELY high variance now. It takes over 100 spins to get a feature anymore on any slot, (well atleast it seems that way, and this is just my opinion.)

    It has become a sad state of affairs if you're in the USA, limited to places we can play, deposit options are dwindling down, and all the complications to get paid if your luck enough to win, has made it harder on everyone.

    I have seen some pretty great screen shots of low rolling and getting a big hit, so it does happen, not to often but it does. What this place has going for them other than their staff, is the fast smooth cashouts. You have to admit, for any USA accepting casino, no one can beat them in that area.

    LH
     
    1 person likes this.
  28. Sep 23, 2012
  29. bb28

    bb28 Meister Member

    Occupation:
    Customer Service
    Location:
    US
    Call me puzzled but Zietgeist doesn't give any info about bet size, so I'm curious how you know which wins are higher bets and which ones are lower? :what:

    The only way you could possibly have any info about betsize would be if the person posts a screenshot and you match it up with zietgeist. Most people do not post their screenies, imo.



     
  30. Sep 23, 2012
  31. BMWSTACK

    BMWSTACK Ueber Meister

    Occupation:
    Work
    Location:
    US
    Yes zietgiest doesnt list bet size. You dont need to see a screenshot to figure out the wager. The chat will list in red what the win is. Then you go to to zeitgeist and can figure out the bet. I have followed the hits religiously from chat to zietgeist for a long time. (obviously I have spent way too much time witnessing these things) I dont know what all the big ones were wagered on, but I do know a few of them. Some of the largest hits in some of the games I do know were min bet, or close to it by witnessing the hit (again via chat&zietgiest). Because I have always bet larger amounts I like to see the potential of big hits on large bets. I get the old red ass syndrome when i see the larger hits on small bets. Now there are certainly plenty of big hits with good size bets on them, for example there are a lot of the 3000x hits on tut were large bets. But on the larger bets I would say a majority are smaller bets.
     
  32. Sep 23, 2012
  33. BMWSTACK

    BMWSTACK Ueber Meister

    Occupation:
    Work
    Location:
    US
    I am with you there. Medium variance is just as lethal as high variance. As a matter of fact I think medium variance has worse volatility than a high variance sometimes (or a lot). For example Fortune falls the standard measurable hits are 200x 400x 600x 800x 1600x. There is one hit for 2000x on this game. It is a medium variance so I do not expect the hits to go 3000x and possibly over like the high variance, but i would expect to see the 200x 400x 600x pay often, and would expect it to stay away from the larger hits. Well in my history (and others from watching zietgeist) this game is like super hard in getting to just a 200x hit. A high variance game like tut will sometimes have 10 200x + hits in a day where a medium variance will go days without even one 200x hit. Now of course with medium variance you will get more smaller wins more often then the high variance, but i would expect medium variance to be a little more generous in the 200x-400x wins.
     
  34. Sep 23, 2012
  35. Jennifer

    Jennifer Banned User - violation of <a href="http://www.cas

    Occupation:
    stuff
    Location:
    canada
    As others have said in the thread, 3 dice is high variance slots and you go forever without winning a thing. Before I quit there I went over 12,000 spins without hittin anything over 12x my bet.

    Its simple, if you run bad, stop playing and go elsewhere. I got sick of it and closed my account and moved on.
     
  36. Sep 24, 2012
  37. Nifty29

    Nifty29 Dormant account

    Occupation:
    PAID CASINO SHILL
    Location:
    Turn right, then right. then right again
    I think maybe you're exaggerating Jennifer. I would almost say that is impossible.

    The odds of that would be staggering and IMO an indication that something was "going on".

    Do you have the data? If not, I'm sorry but I'm going to have to call "shenanigans" on this one.
     
  38. Sep 24, 2012
  39. Jennifer

    Jennifer Banned User - violation of <a href="http://www.cas

    Occupation:
    stuff
    Location:
    canada
    lol you can call it whatever you want but it was right around that. I switched from slot to slot and even hit numerous bonus spins that paid nothing. I remember contacting support and asking to discuss my stats and they were pretty shocked at my bad luck. They gave me a $50 free chip and that was that. I used it and lost and never went back. As for the data, I have no idea. I havent played there in close to a year.

    Im surprised you think that's odd for some reason. Slots dont guarantee anything and neither does gambling. Cold runs happen. Ive seen numerous people here say they havent won anything on 2000 spins before on one slot. Sure there is a difference between 2000 and 12000 but switching from slot to slot it is actually very possible and Im sure has happened numerous times.

    fwiw I think 3dice has great customer support and the one time I did cashout (part of my innitial deposit) I believe it was approved in hours.
     

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