Enhanced due diligence at All British Casino

[marshallmdmiller]

Hi guys, i'm new to the forums and just wanted to voice a complaint with ABC.

I signed up at ABC and deposited a 4 figure sum. After playing for hours, I finally hit a really decent win on roulette and went to cashout. Unsurprisingly, I was bombarded with KYC requests including enhanced due diligence where they are asking to see a bank statement of the money going from my account and into their casino. My bank do not provide bank statements until following month so I have no way of showing them, I have however sent them in a picture of my I.D, front and back of the card used to deposit and a bank statement showing my address details and information corresponding with the card used to deposit.
I cannot believe how hard they are making this, it's extremely stressful. Would any be kind enough to give me a bit of help on the matter?

Thanks for reading.

Read Bryan's full writeup on All British Casino.

 

[dunover]

Your up-to-date transactions should be present in your online banking and there's no need to wait for a monthly paper statement. You should be able to download a pdf or screenshot the latest transactions (assuming that's acceptable to ABC) to accelerate the process. ABC aren't a casino that go out of their way to make things difficult for the player, but they will diligently observe the rules as their UKGC license obliges them to.

Once you've completed the process you should be able to rest easy going forward.

They have a rep here who maybe can help on this thread or via PM.

@L&L-Jan

 

[marshallmdmiller]

Your up-to-date transactions should be present in your online banking and there's no need to wait for a monthly paper statement. You should be able to download a pdf or screenshot the latest transactions (assuming that's acceptable to ABC) to accelerate the process. ABC aren't a casino that go out of their way to make things difficult for the player, but they will diligently observe the rules as their UKGC license obliges them to.

Once you've completed the process you should be able to rest easy going forward.

They have a rep here who maybe can help on this thread or via PM.

@L&L-Jan

Hi Dazza,

thanks for the advice but unfortunately my phone won't allow screenshots when I'm using my online/mobile banking, not sure if this is the case for everyone? No matter what I do, there is no option to download an ongoing log of the banking activities of the current month. I will message their rep and ask him as well.

Many thanks.

 

[perunamies]

Like dunover said you should be able to take a screenshot or download a statement yourself in any bank. I mean it's 2022.

 

[PMKFRUITPRO]

Which means 2022 different requests from casinos to get your money should u dare win!!

However, deposit away as much as u like. There is no problem with that.

Where was the due diligence when the 4 figure sum was being deposited??????

 

[dunover]

There is another issue here - the relatively large first deposit and the playing of low house edge games such as roulette and BJ is a classic sign of money laundering and would likely trigger a deeper look by the casino. Criminals are happy to pay 10-15% to 'wash' dirty money and gambling sites are a way of doing so. Playing games like BJ or roulette with low-risk 50-50 bets mean you could turn over plenty of play before withdrawing most of your initial deposit and most times would likely withdraw 85-110% of the initial amount with measured play, even winning on occasion but if it went on unchecked having a safe 90-95% return over time, relatively 'cheap' for laundering money.

Of course I'm not for a moment suggesting the OP has done this, far from it, but making them aware that if I were a casino with massive UKGC fines hanging over me for transgression, that is the kind of play that logically speaking would likely raise flags and trigger further enquiries.

In the current UKGC regime of tyranny this is only to be expected alas.

 

[L&L-Jan]

Your up-to-date transactions should be present in your online banking and there's no need to wait for a monthly paper statement. You should be able to download a pdf or screenshot the latest transactions (assuming that's acceptable to ABC) to accelerate the process. ABC aren't a casino that go out of their way to make things difficult for the player, but they will diligently observe the rules as their UKGC license obliges them to.

Once you've completed the process you should be able to rest easy going forward.

They have a rep here who maybe can help on this thread or via PM.

@L&L-Jan

This, if the statement is not ready for download, you should be able to extract an overview from transactions. Its important that we can follow the money in prior before it hit our casino.

 

[aceking123]

Got to be having a laugh, so a punter decides to pop a deposit of four figures & plays, wins goes to withdraw, hits the SoW straight away. Again holding customer to ransom for those funds.

Again I stick to same thing as before if the casino is any position to where it feels those funds are coming from then block the account, it doesn't mean to say that those funds are not legit.

It's high time casinos should not accept any deposits until they've had the so called stuff.

This would iron out all the problems before they start.

 

[pinnit2014]

If depositing big amounts best to do so at UK Bookies - they might tighten up after WH's fine but still your best bet IMO

 

[justdoit]

not worth give any money to UKGC casinos any more is not only ALL British casino all same ? yesterday open new account first deposit £50, cashout £30 and they send me email with sow bs, Pokerstars I spend like £100 all month they send me email from safer gambling bs, WHG 4 years with them 21 casino, I deposit £200 last 2 weeks did 3 spins £10 in Big Bass Splash won £9k when bonus finish I was lock out and ban from casino for doing £10 a spin, my 90% playing in 21 casino was under £1 for 4 years and I was up all time WTF is wrong UKGC Casinos, looks like they pushing us to black market casinos

 

[perunamies]

This, if the statement is not ready for download, you should be able to extract an overview from transactions. Its important that we can follow the money in prior before it hit our casino.

But it clearly isn't that important to follow the money until a player withdraws. You could possibly deposit 10s of thousands and if you never withdraw, then the casino won't give a shit if the money is legal or not.

It's just bullshit, but hey, keep on looking out for players. Clearly it's in the best interest of the players to stall their withdrawals, but never their deposits. 'Cause Casinos care.

 

[marshallmdmiller]

thanks for the reply, Jan. I've now obtained the bank statement and have sent it to the relevant team.

 

[Mark_Lottomart]

But it clearly isn't that important to follow the money until a player withdraws. You could possibly deposit 10s of thousands and if you never withdraw, then the casino won't give a shit if the money is legal or not.

It's just bullshit, but hey, keep on looking out for players. Clearly it's in the best interest of the players to stall their withdrawals, but never their deposits. 'Cause Casinos care.

Welcome to the forum.

I hate to dampen your fun, but you’ll find that the checks are done at specific thresholds which are usually calculated by total deposits plus total withdrawals. We do actually block players from depositing when these limits are hit but, believe it or not, nobody comes to a public forum to complain they can’t deposit.

Cheers!
Mark

 

[marshallmdmiller]

There is another issue here - the relatively large first deposit and the playing of low house edge games such as roulette and BJ is a classic sign of money laundering and would likely trigger a deeper look by the casino. Criminals are happy to pay 10-15% to 'wash' dirty money and gambling sites are a way of doing so. Playing games like BJ or roulette with low-risk 50-50 bets mean you could turn over plenty of play before withdrawing most of your initial deposit and most times would likely withdraw 85-110% of the initial amount with measured play, even winning on occasion but if it went on unchecked having a safe 90-95% return over time, relatively 'cheap' for laundering money.

Of course I'm not for a moment suggesting the OP has done this, far from it, but making them aware that if I were a casino with massive UKGC fines hanging over me for transgression, that is the kind of play that logically speaking would likely raise flags and trigger further enquiries.

In the current UKGC regime of tyranny this is only to be expected alas.

You're absolutely right, however my betting activities will suggest that I'm doing anything but money laundering. I spent many hours on slots on stakes between £4 - £8 and when playing table games, the bets were volatile, especially the singular roulette spin I did with the last £700 I had in the balance. I couldn't have been covering more than about 12 numbers and was fortunate enough to hit number 8 with 150x multi on it with £55 odd on it.

 

[Mr_Slot5]

Welcome to the forum.

I hate to dampen your fun, but you’ll find that the checks are done at specific thresholds which are usually calculated by total deposits plus total withdrawals. We do actually block players from depositing when these limits are hit but, believe it or not, nobody comes to a public forum to complain they can’t deposit.

Cheers!
Mark

I think the late Colinsunderland was always at pains to stress that thresholds aren’t the trigger for a SOW. They are check points at which a customer is assigned a risk level based on their activity. If high risk then SOW is completed. If you’ve got a competent MLRO in place, that’s when they earn their crust.

A competent MLRO will strike a balance between risk and keeping customers happy. A bad MLRO will drive customers away and make situation worse by giving offshore unregulated crypto casinos trade.

 

[perunamies]

Welcome to the forum.

I hate to dampen your fun, but you’ll find that the checks are done at specific thresholds which are usually calculated by total deposits plus total withdrawals. We do actually block players from depositing when these limits are hit but, believe it or not, nobody comes to a public forum to complain they can’t deposit.

Cheers!
Mark

I've been playing online since the early 2000's. Never ever been asked for anything when depositing. Only when hitting the withdrawal button.

Still bullshit. Stop lying and deflecting. Just tell the truth. You don't give a flying fuck where the money comes from. You think you're better at spotting financial crimes than a bank? You think you're some crime fighters? No, you're a bunch of amateurs that couldn't get any other job.

By the way, why are you all based out of tax havens? Why are you all based in jurisdictions where money laundering is rampant? You're the real criminals here. Sorry to dampen your fun though.

 

[pinnit2014]

Does anyone have any stats on Money Laundering stats within the Casino arena?

I saw a William Hill release, back a few years ago, stating that their SAR's to the NCA only amounted to 0.1% of the total the NCA received, which is pretty small for such a large Bookmaker

 

[pinnit2014]

Does anyone have any stats on Money Laundering stats within the Casino arena?

I saw a William Hill release, back a few years ago, stating that their SAR's to the NCA only amounted to 0.1% of the total the NCA received, which is pretty small for such a large Bookmaker

 

[dunover]

I've been playing online since the early 2000's. Never ever been asked for anything when depositing. Only when hitting the withdrawal button.

Still bullshit. Stop lying and deflecting. Just tell the truth. You don't give a flying fuck where the money comes from. You think you're better at spotting financial crimes than a bank? You think you're some crime fighters? No, you're a bunch of amateurs that couldn't get any other job.

By the way, why are you all based out of tax havens? Why are you all based in jurisdictions where money laundering is rampant? You're the real criminals here. Sorry to dampen your fun though.

The bloke's come on here to provide some information from the business side. No need for that tirade of abuse and aggression. Players have reported on here accounts being locked temporaily when no withdrawal is due.

Back to the above, we need reps on the forum, they are here voluntarily to help CM community players. This kind of abuse is not conducive to community. Consider this a warning - repeat that tone of post to anybody and action will be taken.

Thanks.

 

[perunamies]

The bloke's come on here to provide some information from the business side. No need for that tirade of abuse and aggression. Players have reported on here accounts being locked temporaily when no withdrawal is due.

Back to the above, we need reps on the forum, they are here voluntarily to help CM community players. This kind of abuse is not conducive to community. Consider this a warning - repeat that tone of post to anybody and action will be taken.

Thanks.

I don't really give a fuck.

Dunover? More like bendover. Fuck off

Spoiler: *****

niggerlover

.

 

[Mark_Lottomart]

I don't really give a fuck.

Dunover? More like bendover. Fuck off *****.

What a dick. Adios.

 

[dunover]

And now the child is safely tucked away in bed, we can resume talking about grown up issues.

 

[pinnit2014]

Yeah, someone wasn't having too much luck on the slots it seems.

 

[aceking123]

Welcome to the forum.

I hate to dampen your fun, but you’ll find that the checks are done at specific thresholds which are usually calculated by total deposits plus total withdrawals. We do actually block players from depositing when these limits are hit but, believe it or not, nobody comes to a public forum to complain they can’t deposit.

Cheers!
Mark

Well Mark its about time that casinos are indeed held responsible for taking deposits regardless to the way casinos seem to grasp what's instructed via ukgc or any other body guide lines. Seems casinos are deep in fog with full beam lights on, don't dazzle us.

How many complaints do we see on this forum alone to state players are being held hostage to quite frankly dirty casinos tactics. It seems to me as you've flaked over that bit.

It pretty much always comes in at withdraw point.

Answer is easy casinos get its house in order before you start taking deposits from players, if it was in order we wouldn't be seeing this treatment of players every week.

Casinos are greedy already why else would you be dropping rtp% greed nothing else.

Point is any casino deemed to be operating in uk should a structure in place for this kind of thing, not waiting until withdrawal has been started.

 

[Mark_Lottomart]

Well Mark its about time that casinos are indeed held responsible for taking deposits regardless to the way casinos seem to grasp what's instructed via ukgc or any other body guide lines. Seems casinos are deep in fog with full beam lights on, don't dazzle us.

How many complaints do we see on this forum alone to state players are being held hostage to quite frankly dirty casinos tactics. It seems to me as you've flaked over that bit.

It pretty much always comes in at withdraw point.

Answer is easy casinos get its house in order before you start taking deposits from players, if it was in order we wouldn't be seeing this treatment of players every week.

Casinos are greedy already why else would you be dropping rtp% greed nothing else.

Point is any casino deemed to be operating in uk should a structure in place for this kind of thing, not waiting until withdrawal has been started.

Hey AK!

Thanks for the response.

I’m not sure I’ve flaked over anything. I’m not going to get into detail on how a casino finances work but the changes are not about greed. It’s about survival for UK regulated and licences operators.

I know you don’t believe me, but we are blocking players regardless of withdrawal and the cost of all the additional due diligence checks involved with that have to be covered. I can say with my hand on my heart that the maths simply don’t work at high RTPs anymore. In fact making a profit is getting tougher every day.

I know nobody gives a toss and I’ll probably be shot down “poor casinos” etc, but I’m not a bullshitter and only post my own personal opinions on here.

Cheers!
Mark