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Englishharbouruk

Discussion in 'Casino Complaints - Bonus Issues' started by ldcasino, May 24, 2007.

    May 24, 2007
  1. ldcasino

    ldcasino Dormant account

    Occupation:
    Carer
    Location:
    Glasgow
    I have been playing at english harbour for almost a year now but just a few days ago I received a 25% bonus offer on my next deposit so I made deposit for 45 but no bonus. I then email support who say there is no note on your account about the bonus so we can not credit your account. This is the 4th time they have done this now.

    Ldcasino
     
  2. May 24, 2007
  3. happygobrokey

    happygobrokey Dormant account

    Occupation:
    student of life
    Location:
    canada
    fool me four times... well i just don't know what to say 'cept good luck
     
    1 person likes this.
  4. May 24, 2007
  5. Pinababy69

    Pinababy69 RIP Lisa

    Occupation:
    Crusader
    Location:
    Toronto, Ontario - Canada
    Maybe someone here has some info on them. I'm more curious how you were able to start a new thread, lol.

    Bryan (CM) recently changed the forum so that only fully registered/established members could start new threads in here. Hmmmm... anyway, best of luck.
     
  6. May 24, 2007
  7. vinylweatherman

    vinylweatherman You type well loads CAG MM

    Occupation:
    STILL At Leisure
    Location:
    United Kingdom
    This would be standard incompetence.

    This happens as the "left hand" sends out the mailer offers, but the "right hand" of the organisation is responsible for crediting them. In this case, the "left hand" never bothered to pass the fact this offer was made over to the "right hand" who manage the accounts. Hence, CS see no "note" on the account and cannot credit the bonus (they have no authority to countermand the rule - no note, no bonus).

    Eventually, such activity will lose them customers. Why has this not happened in this case?
    For a UK player, the choice is wide, there are many places that offer better bonuses, and for a small deposit amount such as 45, 100% should be possible for a regular player. This might be monthly, or even more frequently.

    King Solomon has a UK Pound version, although it is less well known than the dollar version. Bonus coupons are frequent until you reach a lifetime positive balance, not something the average player will manage.
    32Red will give 50 per month, and BelleRock have a regular monthly of 75 specifically for UK players only (their CS leaves a little to be desired though).

    If you must have the English Harbour experience, uninstall the software, and wait for the inevitable mail asking if/why you have lost interest in the casino (they know damn well how much competition there is in the market). When it comes, tell them why, including the total amount of bonus funds you were offered, but were denied once you had deposited, and why you have thus lost interest in all the subsequent offers they sent you.
     
  8. May 24, 2007
  9. Casinomeister

    Casinomeister Forum Cheermeister Staff Member

    Occupation:
    Homemaker
    Location:
    Bierland
    Changed my mind :D
     
  10. May 24, 2007
  11. Casinomeister

    Casinomeister Forum Cheermeister Staff Member

    Occupation:
    Homemaker
    Location:
    Bierland
    How was this offer given? Was it via email or on their website?
     
  12. May 25, 2007
  13. ldcasino

    ldcasino Dormant account

    Occupation:
    Carer
    Location:
    Glasgow
    Thanx all for your reply's
    The bonus was offered by email. I gues they can stick it cause I wont be playing there again.
    Time 2 try some other casino lol
    Ldcasino
     
  14. May 27, 2007
  15. tim5ny

    tim5ny Quit Gambling

    :lolup: :D :lolup:
     

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