Englishharbouruk

ldcasino

Dormant account
Joined
May 22, 2007
Location
Glasgow
I have been playing at english harbour for almost a year now but just a few days ago I received a 25% bonus offer on my next deposit so I made deposit for 45 but no bonus. I then email support who say there is no note on your account about the bonus so we can not credit your account. This is the 4th time they have done this now.

Ldcasino
 

happygobrokey

Dormant account
Joined
Jul 24, 2006
Location
canada
fool me four times... well i just don't know what to say 'cept good luck
 

Pinababy69

RIP Lisa
Joined
Oct 15, 2004
Location
Toronto, Ontario - Canada
Maybe someone here has some info on them. I'm more curious how you were able to start a new thread, lol.

Bryan (CM) recently changed the forum so that only fully registered/established members could start new threads in here. Hmmmm... anyway, best of luck.
 

vinylweatherman

You type well loads
Joined
Oct 14, 2004
Location
United Kingdom
This would be standard incompetence.

This happens as the "left hand" sends out the mailer offers, but the "right hand" of the organisation is responsible for crediting them. In this case, the "left hand" never bothered to pass the fact this offer was made over to the "right hand" who manage the accounts. Hence, CS see no "note" on the account and cannot credit the bonus (they have no authority to countermand the rule - no note, no bonus).

Eventually, such activity will lose them customers. Why has this not happened in this case?
For a UK player, the choice is wide, there are many places that offer better bonuses, and for a small deposit amount such as 45, 100% should be possible for a regular player. This might be monthly, or even more frequently.

King Solomon has a UK Pound version, although it is less well known than the dollar version. Bonus coupons are frequent until you reach a lifetime positive balance, not something the average player will manage.
32Red will give 50 per month, and BelleRock have a regular monthly of 75 specifically for UK players only (their CS leaves a little to be desired though).

If you must have the English Harbour experience, uninstall the software, and wait for the inevitable mail asking if/why you have lost interest in the casino (they know damn well how much competition there is in the market). When it comes, tell them why, including the total amount of bonus funds you were offered, but were denied once you had deposited, and why you have thus lost interest in all the subsequent offers they sent you.
 

Casinomeister

Forum Cheermeister
Staff member
Joined
Jun 30, 1998
Location
Bierland
I have been playing at english harbour for almost a year now but just a few days ago I received a 25% bonus offer on my next deposit so I made deposit for 45 but no bonus. I then email support who say there is no note on your account about the bonus so we can not credit your account. This is the 4th time they have done this now.

Ldcasino
How was this offer given? Was it via email or on their website?
 

ldcasino

Dormant account
Joined
May 22, 2007
Location
Glasgow
Thanx all for your reply's
The bonus was offered by email. I gues they can stick it cause I wont be playing there again.
Time 2 try some other casino lol
Ldcasino
 
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