English Harbour's buisness hours (funny)

catrina m

Dormant account
Feb 8, 2007
US of A
I was looking around some casino links and I saw a free no deposit bonus of $5 at a link to English Harbour. I was having trouble getting a deposit to go through at my usual casino (as usual ) so I decided to see if I could spin a little on a no deposit bonus. I registered and it said the bonus would be credited within 24 hours.

Around 24 hours later I checked and no bonus, so I clicked the live chat. It was actually pretty funny because the support guy was no einstien.

If its this hard to get a silly little bonus, imagine winning big and not getting paid. Here's a transcript of the live chat. It's BUISNESS HOURS!

Chat InformationPlease wait for a site operator to respond.
Chat InformationYou are now chatting with 'Hensly'
Hensly: Welcome to Casino Support.
Hensly: May I please have your casino account ID or email address ?
Hensly: Thank you, how may I assist you today?
you: I registered through a link that said I would get $5 free to try the casino within 24 hours
you: I have not recieved it yet
Hensly: 24 Business Hours.
you: When should I expect to recieve it then?
Hensly: Please hold on a moment, I will review your account.
Hensly: All payments needs to be on hold for 48 hours if requested during weekdays.
Hensly: If you redeposit that time frame is reset.
Hensly: Once the 48 hours is over the system will move your payment for processing.
Hensly: Once processed it till take up to 10 business days to hit your bank.
Hensly: Your payment will be send to your bank account on file.
you: I am not requesting a payout as I have never deposited here, Is it this hard to claim your $5 bonus?
Hensly: Hold on/
Hensly: Your account was created yesterday.
you: 24 hours ago
Hensly: The bonus should be credited any time now.
Hensly: Is there anything else I can further assist you with?
you: thank you
Hensly: The bonus is credited in 24 Business Hours.
Hensly: Not daytime.


Banned User - flamming, disrespecting admin,
Dec 10, 2006
That should be an award winner! Hilarious, were they serious?:D

catrina m

Dormant account
Feb 8, 2007
US of A
Yes he was.

24 buisness hours must mean 3 days in real terms, lol.

Think I will pass on ever depositing there, even if I win on the bonus I haven't seen yet after 36 daytime and nightime hours.