Dear Bryan, need your help
I have been a 3 years player at English Harbour casino. My username is tehr00167350. Recently I made a cashin of around $1055.
They devided my cashin as follows: $152 to credit card. $498 to credit card again. and the rest $400 in check. I received the check, received the $152 refund but my bandk refused to accept the $498 refund to my credit card. This refusal came after the sent the $498 after 5 days from the $152 after which my bank and other banks started to refuse to accept any purchase or refund coming from gaming companies. Now I sent english harbour and their credit card processing company ecexchaneg company a notice about this but after 20 days from this incident they still refuse to give me back the $498. They say that they have refunded them, and my bank clearly states to me and to everybody that IT REFUSES TO ACCEPT IT, but ecexchange does not recognuize this and still insist that they refunded the money. I asked them several times to send me a receipt or even a tracking code to track the money MYSLELF and see where they are but they refuse to answer my e-mails, and just send me an e-mail saying "WE HAVE PROCEECED YOU CASHIN, if it was returned we would have processed it again!"
WHY DO THEY REFUSE TO GIVE ME EVIDENCE, there must be some kind of receipt or electronic number which enables me to track the money!!
Please contact them and see yourself.
Thank you
I have been a 3 years player at English Harbour casino. My username is tehr00167350. Recently I made a cashin of around $1055.
They devided my cashin as follows: $152 to credit card. $498 to credit card again. and the rest $400 in check. I received the check, received the $152 refund but my bandk refused to accept the $498 refund to my credit card. This refusal came after the sent the $498 after 5 days from the $152 after which my bank and other banks started to refuse to accept any purchase or refund coming from gaming companies. Now I sent english harbour and their credit card processing company ecexchaneg company a notice about this but after 20 days from this incident they still refuse to give me back the $498. They say that they have refunded them, and my bank clearly states to me and to everybody that IT REFUSES TO ACCEPT IT, but ecexchange does not recognuize this and still insist that they refunded the money. I asked them several times to send me a receipt or even a tracking code to track the money MYSLELF and see where they are but they refuse to answer my e-mails, and just send me an e-mail saying "WE HAVE PROCEECED YOU CASHIN, if it was returned we would have processed it again!"
WHY DO THEY REFUSE TO GIVE ME EVIDENCE, there must be some kind of receipt or electronic number which enables me to track the money!!
Please contact them and see yourself.
Thank you
