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me_and_ed

Paleo Meister (means really, really old)
CAG
MM
Joined
Jun 2, 2006
Location
Vancouver
so far I am not so lucky, request wire transfer w/d, was denied because I dep'd with a credit card, a prepaid credit card that is a total hassle trying to get money out of other than spending online, my winnings were put back in my casino account, I did what they requested and now get an unable to process transaction, contact c/s.........
 

NorbertEnergy

Affiliate Manager for Accredited Casinos
Joined
Nov 6, 2014
Location
Malta
so far I am not so lucky, request wire transfer w/d, was denied because I dep'd with a credit card, a prepaid credit card that is a total hassle trying to get money out of other than spending online, my winnings were put back in my casino account, I did what they requested and now get an unable to process transaction, contact c/s.........
Hi,

Thanks for your message. I checked your case and it looks like that right after that you wrote this post, you managed to submit your withdrawal request (back to your card). I am sure that our financial team will accept your request today.

Thanks
 

me_and_ed

Paleo Meister (means really, really old)
CAG
MM
Joined
Jun 2, 2006
Location
Vancouver
Hi,

Thanks for your message. I checked your case and it looks like that right after that you wrote this post, you managed to submit your withdrawal request (back to your card). I am sure that our financial team will accept your request today.

Thanks
Thanks Norbert,
Yes, all good now, excellent support both at the casino and here.
 

raevson

Dormant account
Joined
Feb 25, 2015
Location
Cyprus
In my oppinion, since you already verify your age with Skrill/Neteller, then a KYC would not be required. But if using a credit card, then I believe it should be mandatory ..
 

NorbertEnergy

Affiliate Manager for Accredited Casinos
Joined
Nov 6, 2014
Location
Malta
In my oppinion, since you already verify your age with Skrill/Neteller, then a KYC would not be required. But if using a credit card, then I believe it should be mandatory ..
Hi,

All the legally licensed casinos must do the KYC process, no matter what kind of deposit method the player used.

Cheers,
 

raevson

Dormant account
Joined
Feb 25, 2015
Location
Cyprus
Hi,

All the legally licensed casinos must do the KYC process, no matter what kind of deposit method the player used.

Cheers,

Hi,

Thanks for the reply.

Fair enough, but then the casino in question by sending wds without KYC performed, would mean that are breaching their own terms and conditions ?

Regards,
 

NorbertEnergy

Affiliate Manager for Accredited Casinos
Joined
Nov 6, 2014
Location
Malta
Hi,

Thanks for the reply.

Fair enough, but then the casino in question by sending wds without KYC performed, would mean that are breaching their own terms and conditions ?

Regards,
Hi,

Please check page 2 and 3 of this thread we already had a discussion about this topic. The KYC can be done at any time in most of the cases when a user use 1 deposit method and the same withdrawal method then the KYC process will be done right after you reach a total transaction limit (usually 2300 €).

Thanks
 

raevson

Dormant account
Joined
Feb 25, 2015
Location
Cyprus
Hi,

Please check page 2 and 3 of this thread we already had a discussion about this topic. The KYC can be done at any time in most of the cases when a user use 1 deposit method and the same withdrawal method then the KYC process will be done right after you reach a total transaction limit (usually 2300 €).

Thanks

Thanks for the info. My bad haven't read thoroughly the thread.


regards,
 

NorbertEnergy

Affiliate Manager for Accredited Casinos
Joined
Nov 6, 2014
Location
Malta

Harry_BKK

Meister Member
CAG
mm1
Joined
Dec 18, 2014
Location
Balcony
Just a heads up that Energy Casino will be entering the BBF section shortly. In the meantime, here is an exclusive offer:
http://www.casinomeister.com/goto.php?c=energycasinobonus
Hi Brian, maybe better directed at Norbert :) .....when i click on the link i get a blank page saying: EnergyCasino is unavailable in your country.

However, when i enter energycasino.com into my browser the page is loading with no problems.

Question is now, does Energy Casino accept players from Thailand? or is just that link with the special CM bonus offer not available for me?

Oh, and are players depositing with Neteller now getting the welcome bonus or the CM special bonus? I cannot use Thai visa or mastercards for deposits, transactions to casino sites are declined..... my only options are Neteller, Ecopayz and Entropay. Skrill won't work either in Thailand for casino deposits.

Cheers
Harry
 
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