Hi,so far I am not so lucky, request wire transfer w/d, was denied because I dep'd with a credit card, a prepaid credit card that is a total hassle trying to get money out of other than spending online, my winnings were put back in my casino account, I did what they requested and now get an unable to process transaction, contact c/s.........
Thanks for your message. I checked your case and it looks like that right after that you wrote this post, you managed to submit your withdrawal request (back to your card). I am sure that our financial team will accept your request today.
Hi,In my oppinion, since you already verify your age with Skrill/Neteller, then a KYC would not be required. But if using a credit card, then I believe it should be mandatory ..
All the legally licensed casinos must do the KYC process, no matter what kind of deposit method the player used.
Thanks for the reply.
Fair enough, but then the casino in question by sending wds without KYC performed, would mean that are breaching their own terms and conditions ?
Please check page 2 and 3 of this thread we already had a discussion about this topic. The KYC can be done at any time in most of the cases when a user use 1 deposit method and the same withdrawal method then the KYC process will be done right after you reach a total transaction limit (usually 2300 €).
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Hi Brian, maybe better directed at Norbert .....when i click on the link i get a blank page saying: EnergyCasino is unavailable in your country.Just a heads up that Energy Casino will be entering the BBF section shortly. In the meantime, here is an exclusive offer: