Official EnergyCasino. Energised thread! Bonuses & more

andym

Experienced Member
Joined
Jul 6, 2013
Location
germany
Forget about energy. I returned after a year break there. withdraw speed still 3 days. Their promos are ridicilous bad as they all have their wincap still and their goodwill rate is below 5%.
Spend more than 1200eur in 6 days and got 50eur back As a goodwill.
not comparable with the industry anymore...
 
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justdoit

💩 Happens
PABnononaccred
Joined
Nov 22, 2021
Location
Flat Earth 😂
I got account in Energy casino, in covi19 time I got brake from gambling join gamestop for a year, when I got back they refuse to open my account lol... All other casinos they reopen my account without any problem, some casinos they even send me Welcome Bonus
Energy Casino run like old time with no upgrades, they cant check if you still on gamestop
 

The Viking

Paleo Meister (means really, really old)
CAG
MM
Joined
Oct 3, 2010
Location
Faroe Islands
Marco might be the rep of the year but i really dont understand the point of him starting this thread ? Asking for opinions when clearly they are not taking onboard ?
Withdrawals still not up to standard of the old days, still just 1 game you can play on bonuses
And yesterday got mail about 100% bonus on Legasy of dead and since i like that game i figure why not, but thankfully i read the terms
All winnings with the bonus capped at $500????
Slow payout and capped winnings used to be a sign of casinos having paymeants issues ?
Enough ranting just wished they came good again used to me one of my fav
 

pinnit2014

Ueber Meister
PABnoaccred
mm1
Joined
Dec 13, 2014
Location
Glasgow and Home - N Ireland
Yeah, i stopped playing there as their w/d times were getting a tad erratic as well. Says a lot when the offers still come in and you don't even open them because you know it's the usual 1 game you probably don't want to play and, if lucky, you're capped at a low amount as well. Pointless (well, for players - probably decent for the casino)
 

BonJovi92

Newbie member
Joined
Oct 15, 2021
Location
Amstelveen
Marco is trying his best 🙂 All casinos have gotten room for improvement I guess and the fact that certain casino reps ask for feedback is a good initiative.
 

AgentEnergy

EnergyCasino Representative
Joined
Mar 15, 2018
Marco might be the rep of the year but i really dont understand the point of him starting this thread ? Asking for opinions when clearly they are not taking onboard ?
Withdrawals still not up to standard of the old days, still just 1 game you can play on bonuses
And yesterday got mail about 100% bonus on Legasy of dead and since i like that game i figure why not, but thankfully i read the terms
All winnings with the bonus capped at $500????
Slow payout and capped winnings used to be a sign of casinos having paymeants issues ?
Enough ranting just wished they came good again used to me one of my fav
We are trying our best. Thanks for sharing your thoughts. :thumbsup:
 

perunamies

Sad Little Troll
Joined
Jun 1, 2022
Location
At home
This was a fun read through. :laugh:

"We want your honest feedback, because we've lost most of our player base and want to get them back to our casino"

Then they completely ignore any constructive criticism. What was the point? Free publicity probably.

We players are not complicated. Fast, hassle free cashouts. A few decent bonuses from time to time. Maybe some free spins. Possibly some cash back. That's it. It's not rocket surgery.

I think I played at Energy at some point in time, but it's probably been over 5 years since I deposited there. Just completely forgot about them because there were always 10-20 better places to play at at any point in time.

Capped winnings on bonuses? Big no-no.

1 or 2 games you can play on bonuses? Big no-no.

Cash out times of up to 3 days? Not a very big no-no for me personally, but still when all these things taken into account I see absolutely no reason to play at Energy.
 

justdoit

💩 Happens
PABnononaccred
Joined
Nov 22, 2021
Location
Flat Earth 😂
This was a fun read through. :laugh:

"We want your honest feedback, because we've lost most of our player base and want to get them back to our casino"

Then they completely ignore any constructive criticism. What was the point? Free publicity probably.

We players are not complicated. Fast, hassle free cashouts. A few decent bonuses from time to time. Maybe some free spins. Possibly some cash back. That's it. It's not rocket surgery.

I think I played at Energy at some point in time, but it's probably been over 5 years since I deposited there. Just completely forgot about them because there were always 10-20 better places to play at at any point in time.

Capped winnings on bonuses? Big no-no.

1 or 2 games you can play on bonuses? Big no-no.

Cash out times of up to 3 days? Not a very big no-no for me personally, but still when all these things taken into account I see absolutely no reason to play at Energy.
dont even go there lol I just reopen my account after 3 years, I deposit £50 got bonus £25 and they lock my money with bonus only one game to play WTF, I cancel bonus play with my money, won £100 withdraw 2 days ago still waiting for cashout, CS told me they keep it 3 working days as pending, when they pay it can take another 2-3 working days, I need to wait 5 days for some cashout is big joke, I limit my account to £10 so i never go back and play there
 

perunamies

Sad Little Troll
Joined
Jun 1, 2022
Location
At home
dont even go there lol I just reopen my account after 3 years, I deposit £50 got bonus £25 and they lock my money with bonus only one game to play WTF, I cancel bonus play with my money, won £100 withdraw 2 days ago still waiting for cashout, CS told me they keep it 3 working days as pending, when they pay it can take another 2-3 working days, I need to wait 5 days for some cashout is big joke, I limit my account to £10 so i never go back and play there
I just can't wrap my head around how a casino that's been around since 2013 thinks it's a good idea to restrict bonus play to 1 game only. That makes zero sense. I mean 99,99% of players are not going to like that.
 

justdoit

💩 Happens
PABnononaccred
Joined
Nov 22, 2021
Location
Flat Earth 😂
I just can't wrap my head around how a casino that's been around since 2013 thinks it's a good idea to restrict bonus play to 1 game only. That makes zero sense. I mean 99,99% of players are not going to like that.
and some stupid game never so before lol
not only restrict bonus but all balance include my real cash
Screenshot 2022-06-02 at 09.43.14.png
 

AgentEnergy

EnergyCasino Representative
Joined
Mar 15, 2018
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AgentEnergy

EnergyCasino Representative
Joined
Mar 15, 2018
dont even go there lol I just reopen my account after 3 years, I deposit £50 got bonus £25 and they lock my money with bonus only one game to play WTF, I cancel bonus play with my money, won £100 withdraw 2 days ago still waiting for cashout, CS told me they keep it 3 working days as pending, when they pay it can take another 2-3 working days, I need to wait 5 days for some cashout is big joke, I limit my account to £10 so i never go back and play there
Sorry to hear that mate @JustForFun - As usual just send me a private message and I will apply magic to speed up the withdrawals. Also thanks for your feedback, I will pass it on.

Marco,
 

phiro555

Newbie member
Joined
Aug 28, 2016
Location
slovenia
I am a Long time member here and i can say ,the casino is worse and worse day after day !! Vip team not working on weekends , 10 % cashback , the non know casinos give 25% to vip Players , i deposit trough the month alot , bonuses are trash , RTP on the slots are the lowest possible allowed , the odds generally are not worth to speak about , now after many many years i have enough of this constantly downgrade for the players ! If you have the opportunity to play somewhere on better online casinos , and this is not hard to find stay away ! Kind regards to all
 

AgentEnergy

EnergyCasino Representative
Joined
Mar 15, 2018
I am a Long time member here and i can say ,the casino is worse and worse day after day !! Vip team not working on weekends , 10 % cashback , the non know casinos give 25% to vip Players , i deposit trough the month alot , bonuses are trash , RTP on the slots are the lowest possible allowed , the odds generally are not worth to speak about , now after many many years i have enough of this constantly downgrade for the players ! If you have the opportunity to play somewhere on better online casinos , and this is not hard to find stay away ! Kind regards to all
Sorry to hear that @phiro555 - Feel free to pm me and we will see if there is something we can do
 

phiro555

Newbie member
Joined
Aug 28, 2016
Location
slovenia
Sorry to hear that @phiro555 - Feel free to pm me and we will see if there is something we can
I am sorry but its bad that it's need to be escalated everytime .I have nothing to hide , i allow that you publish all my deposits from 5 months ,all my withdrawals all my statistics ,RTP , bonuses , etc ... I gamble only on energy casino and very rare on other casinos , gambling is based on luck , for me are not only important the winings , its important how long you play also your playtime . Energycasino have the biggest house edege in the casino industry and give back less as other casinos ! For a one hour Play you need to deposit 2,5 x more like on other online casino. The players that write something who deposit once or two times this is not relevant ! But players like me who constantly write and suggest what to improve are not listened . I dont deposit a fortune i deposit from 1000€ to 3000€ per month but come on the 10% of cashback are nothing compared to other casinos and the hous edge of energycasino . I playes for weekend most players play for weekend deposited 1500€ asked for a bonus and support telling me vip team is not working on weekends ??? Sure because they now they give me 10% of the losses back on Monday and then tell you already got a bonus . I could write 10 sites but it not Chang anything ! I am was a loyal player for 10 years but i thinking about to leave this casino because there is no improvement !
 
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The Viking

Paleo Meister (means really, really old)
CAG
MM
Joined
Oct 3, 2010
Location
Faroe Islands
I am sorry but its bad that it's need to be escalated everytime .I have nothing to hide , i allow that you publish all my deposits from 5 months ,all my withdrawals all my statistics ,RTP , bonuses , etc ... I gamble only on energy casino and very rare on other casinos , gambling is based on luck , for me are not only important the winings , its important how long you play also your playtime . Energycasino have the biggest house edege in the casino industry and give back less as other casinos ! For a one hour Play you need to deposit 2,5 x more like on other online casino. The players that write something who deposit once or two times this is not relevant ! But players like me who constantly write and suggest what to improve are not listened . I dont deposit a fortune i deposit from 1000€ to 3000€ per month but come on the 10% of cashback are nothing compared to other casinos and the hous edge of energycasino . I playes for weekend most players play for weekend deposited 1500€ asked for a bonus and support telling me vip team is not working on weekends ??? Sure because they now they give me 10% of the losses back on Monday and then tell you already got a bonus . I could write 10 sites but it not Chang anything ! I am was a loyal player for 10 years but i thinking about to leave this casino because there is no improvement !
Agree with most of what you say as i said in my previous post here. Energy was my place to go for a long time .back when you could count on your withdrawal to arrive within hours
Reload bonuses were you could play most games with no caps
Now you dont know when you are getting paid
The reload bonuses are limited to 1 game and the winnings are capped at 400 bux ??
Im sure and i know Marco is one helluva rep but you started this thread so i would like to know why you aint listening to the players in this thread ?🙂
 

AgentEnergy

EnergyCasino Representative
Joined
Mar 15, 2018
Agree with most of what you say as i said in my previous post here. Energy was my place to go for a long time .back when you could count on your withdrawal to arrive within hours
Reload bonuses were you could play most games with no caps
Now you dont know when you are getting paid
The reload bonuses are limited to 1 game and the winnings are capped at 400 bux ??
Im sure and i know Marco is one helluva rep but you started this thread so i would like to know why you aint listening to the players in this thread ?🙂
Ofc I listen bud. It just ain't that easy to change things overnight 😉
 

AgentEnergy

EnergyCasino Representative
Joined
Mar 15, 2018
@MarcoEnergy is it limit of time (HRS) how long players from UK can play in Energy Casino? or you send warning emails just to shut up UKGC?
@justdoit There's no limit. It all depends if you have a session limit or RG tool activated. Where are you getting that info from?
 

phiro555

Newbie member
Joined
Aug 28, 2016
Location
slovenia
And i becomed now a Email , because i said to support team about RTP adjustment , and the Lady send me an explanation about rng random number generator etc .... Come on are you Sirius do you think we are totally dumb ? I play longer there like she's by the company 😂 this is one of the many many messages! Screenshot_2022-07-13-18-20-35-121_com.android.chrome.jpg
 
Energy Casino is a highly recommended, vetted and Accredited Casino at Casinomeister - scoring 9.5 out of 10!!

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