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Energy Casino withdrawal rules

Discussion in 'Online Casinos' started by kidgloves, Feb 6, 2016.

    Feb 6, 2016
  1. kidgloves

    kidgloves Experienced Member

    Occupation:
    Teacher
    Location:
    Leicester
    I signed up to Energy a couple of days ago as fancied some Novomatic action. Made a deposit yesterday, lost it. No biggie. Made a deposit today for £300 and lost it again in short order. Made a second deposit today for an additional £300 and hit the feature on Luck Lady's Charm which paid close to £600 therefore putting me back to about even for the day.
    Decided to withdraw and got an email telling me it was declined due to the deposit not being wagered x1. I can't remember falling foul of this t+c anywhere in the last 10 years, and don't know whether to put it down to experience.
    It means that although I'm only even today, I still can't withdraw as they tell me I still have £300 to wager.
    It's certainly not the kind of casino I'd deposit at regularly if this rule is enforced, I mean what it you deposited and won big straight away? You don't have the option to withdraw until the initial deposit is fully wagered. It annoys me as its my money - I didn't take any kind of SUB to avoid just this kind of thing.
    I can see how it would work against the casino as well - if enough people are aware of this rule then surely they are going to deposit in smaller amounts just in case they hit a big win and want to withdraw. That in turn increases the casinos banking costs for deposits that are free to the customer.
    Do most casinos have this rule? It's a shame that this blotted my first experience at Energy which was otherwise good. I tried customer service and got the same responses as the email I received. There is an option to withdraw if you haven't wagered the full deposit amount but they will charge you 5% of the withdraw amount and a minimum of £10. In my case that would be a charge of £30 to get at my money which had no bonuses attached to it. I'm considering taking that hit and just calling it a day over there which is a shame.
    And finally - yes, I MUST READ ALL THE T'S AND C'S.
     
  2. Feb 6, 2016
  3. paul7388

    paul7388 Meister Member MM

    Occupation:
    not a lot
    Location:
    glasgow scotland
    Its annoying I know.

    But to be fair most casinos have the same rule tho whether they all enforce it I don't know.

    Comes down to costs as casino gets charged for deposits and withdrawals so they require deposits to be played through at least.

    Stops people depositing say £50 playing a couple of spins then deciding to withdraw the £50.

    Also they say its to do with money laundering. To stop people depositing say £500 by paysafe for instance. Losing £20 then withdrawing it all by bank transfer.

    Anyway I think if I deposit I should be able to withdraw whenever I please but unfortunately most casinos have the 1x playthrough.
     
  4. Feb 6, 2016
  5. kidgloves

    kidgloves Experienced Member

    Occupation:
    Teacher
    Location:
    Leicester
    I agree, I could walk into any casino, chip up for £500, sit at a slot, then a blackjack table then a roulette table and not place a bet. Then cash in and get my £500 back no problem. If banking costs enforce this kind of rule, I'd rather they scrap the rule and ask me to pay a deposit fee.
    My situation was a little different in that I had recouped a loss and thought better of pushing my luck rather than making a deposit and hardly playing, then want to withdraw. There should be a difference where they are sympathetic to play history in these kinds of cases, they are still in profit from me from yesterdays play.
     

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