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Energy Casino Withdraw Fees Shocking!

Discussion in 'Online Casinos' started by Deeplay, Feb 4, 2016.

    Feb 4, 2016
  1. Deeplay

    Deeplay New World Order CAG mm1 webmeister

    Occupation:
    Works For Self
    Location:
    The biG Eu
    Wow what a nasty surprise ! Doing well at Energy Casino making a withdraw of just over 300 Euros back to Skrill and they charge 10 Euros!!:mad:

    Funds will be debited from your EnergyCasino account: 300 eur (fee: 10.00 eur)

    Never seen such a high fee for a withdraw ever! Sure £2 or 3 max but 10 euros like 7 quid !!!!

    Anyway I was only going to withdraw 300 but seeing the 10 euro fee made me mad so upped it to 330 - wont make a difference to them
    but makes me feel a bit better.

    Good casino but on this one in my opinion they got it wrong!

    - PS Sorry if this one has already been covered before but needed to rant! Would understand if it was instant withdraws to pay such a monster charge
    but last withdraw took around 9 hours. So hardly the quickest considering the likes of VideoSlots who process in minutes. Sorry but the 10 euro fee
    cant be justified! - rant over :)
     
    Last edited: Feb 4, 2016
  2. Feb 4, 2016
  3. brianmon

    brianmon Meister Member webby mm4

    Occupation:
    self-employed
    Location:
    uk
    I've just requested 2 withdrawals, one to a visa card, which was free and one to Neteller which cost £7.50 :eek::eek::eek::eek:
     
  4. Feb 4, 2016
  5. Deeplay

    Deeplay New World Order CAG mm1 webmeister

    Occupation:
    Works For Self
    Location:
    The biG Eu
    Yep I feel your pain. It sucks it really does. And sure on its own 7 or 8 quid is nowt. But it stacks up and can represent a good % of a persons initial deposit.

    Basically they have charged me 10% of my deposit which was 50 euros to get my withdraw :(:mad:
     
  6. Feb 4, 2016
  7. dionysus

    dionysus can turn wine into water CAG MM

    Occupation:
    n/a
    Location:
    I'm a Canucklehead
    :eek:
    Not terribly encouraging. For me, it's bad enough it's in USD, not CAD which has stopped me from depping.
     
  8. Feb 4, 2016
  9. Deeplay

    Deeplay New World Order CAG mm1 webmeister

    Occupation:
    Works For Self
    Location:
    The biG Eu
    And I also think this kind of info should be included in the data of the accredited reviews of each site. So a player can make an informed choice. I know they has been discussion (somewhere here on the site but cant find it yet) about what info to be included and withdraw fees if they apply - should be listed in my view.
     
  10. Feb 4, 2016
  11. SpinUk

    SpinUk Senior Member MM PABnonaccred

    Occupation:
    Marketing
    Location:
    London
    Energies large fee inly applies to the second withdrawal in a week. The first is free. Yes it is high. (And isnt that 20%)
     
  12. Feb 4, 2016
  13. Harry_BKK

    Harry_BKK Senior Member CAG mm1

    Occupation:
    job is OK
    Location:
    Balcony
    Was about to post this when CM went down.

    From their T&C's:

    VS, CL/Next and others have similar policies only that the charges are much lower at 2.50EUR or are percentage based. And i think VS has one free/day instead of week.

    EDIT: 10$ is extortion, especially if a low roller withdraws only 100$ at a time and in no way reflects the cost they have to do the transaction.
     
  14. Feb 4, 2016
  15. dionysus

    dionysus can turn wine into water CAG MM

    Occupation:
    n/a
    Location:
    I'm a Canucklehead
    I haven't, to my recollection, ever paid anywhere more than 2.5 CAD
     
  16. Feb 4, 2016
  17. Harry_BKK

    Harry_BKK Senior Member CAG mm1

    Occupation:
    job is OK
    Location:
    Balcony
    $2.50 is OK in my view, especially if the withdrawal is paid very quickly.

    But hell, 10EUR that is 15 CAD or in my case 15 AUD :mad: :eek:
     
    1 person likes this.
  18. Feb 4, 2016
  19. brianmon

    brianmon Meister Member webby mm4

    Occupation:
    self-employed
    Location:
    uk
    Correction - I have had to make 2 withdrawals to Visa

    I originally made a deposit using Visa, and tried to split my withdrawal between visa and Neteller.
    Unlike most Casinos, Energy weren't going to be that flexible. Fair enough, it is in their T&C

    BUT... Rather than reverse the whole amount and ask me to withdraw to Visa, whereby I'd get a free withdrawal.

    They processed the first withdrawal and reversed the second meaning a €10 withdrawal fee on the second, even though both withdrawals were going to the same place, within minutes of each other
     
  20. Feb 4, 2016
  21. Deeplay

    Deeplay New World Order CAG mm1 webmeister

    Occupation:
    Works For Self
    Location:
    The biG Eu
    Yes its in there terms but as you say extortion ! Anyway got my withdraw paid without problem so thanks to them for that. But wont be rushing to deposit there again

    many other casinos with much lower or zero fees when you want to withdraw.
     
    1 person likes this.
  22. Feb 14, 2016
  23. interlog

    interlog Senior Member MM webmeister

    Occupation:
    Manager
    Location:
    London
    Yes, the second fee is kind of annoying. Didn't mind paying it last night for a £300+ win, however what I was really disappointed with is that the withdrawal was still not processed some 12 hours later and I had to ask chat to manually flush it, which they fair enough did for me.

    For a £7+ fee you would expect some kind of service, not having to chase the money!
     
  24. Feb 14, 2016
  25. aceking123

    aceking123 Ueber Meister CAG PABnononaccred MM

    Occupation:
    chippy
    Location:
    uk
    thats kinda strange because ive always found them to be super quick , very nice casino)
     
    1 person likes this.
  26. Feb 14, 2016
  27. FAZI1

    FAZI1 Experienced Member

    Occupation:
    worker
    Location:
    Punta Cana
    They change this 10€ fee or they lost cutomers this is easy they are good quality casino but fee is to big in web is few more good quality casino without withrawal fee to skrill or with smaler fee - like 2.5€ fee So who lose more in longer period - answer is easy - So soon they change it or just lose some part of customers.
     
    1 person likes this.
  28. Feb 14, 2016
  29. Deeplay

    Deeplay New World Order CAG mm1 webmeister

    Occupation:
    Works For Self
    Location:
    The biG Eu
    My thoughts exactly with such a high withdraw fee the expectation is near instant withdraws - which was not the case for me. So I again have stopped playing at Energy Casino because of this.
    They are a decent casino with some great games - but the withdraw fees can not be justified -especially as the withdraw times (my last one took around 12 hours) are not in line with the extortionate amount
    they charge.
     
    1 person likes this.
  30. Feb 15, 2016
  31. NorbertEnergy

    NorbertEnergy Affiliate Manager for Accredited Casinos

    Occupation:
    Casino Representative
    Location:
    Malta
    Hi,

    Thank you for all the feedback's. This subject has been discussed already here at the forum.

    True, in the period of Monday to Sunday the first withdrawal is free of charge and all the others are not. Normally, all the withdrawal requests submitted during working hours are processed quickly, not instantly, but the average pending period is under 9 hours.

    I will ask the management to investigate this withdrawal fee request again. Thank you!

    Norbert
     
    1 person likes this.
  32. Feb 18, 2016
  33. Harry_BKK

    Harry_BKK Senior Member CAG mm1

    Occupation:
    job is OK
    Location:
    Balcony
    Fair enough Norbert, but there is another huge trap in your withdrawal policy. The maximum you allow per withdrawal to Neteller is USD2300, hence anybody wanting to withdraw in excess of that needs to make 2 or more withdrawals in multiples of max. USD2300, forcing me as a player to pay the 10EUR fee. :what: :mad: :mad: Not nice, to say the least :rolleyes:

    Coincidentally, that was the case for me today as i had a very nice session and had to pay the 10EUR for the 2nd withdrawal as the total amount was USD3500. The 10EUR is no biggie but pretty annoying to be honest. :eek:

    Yes, charge for withdrawals but then at least let me withdraw a decent amount for my first withdrawal and not a POXY 2300 bucks which is mostly less than DOA pays on a Wild Line with a 0.90$ bet!!! :rolleyes:
     
    1 person likes this.
  34. Feb 18, 2016
  35. mcgameboy

    mcgameboy Screenieholic & Essayist mm2

    Occupation:
    Casual Stocktaker (Inventory Counter)
    Location:
    Belfast
    I signed up the other day, because I have been wanting to try Novomatic slots for quite some time. Signed up at Casumo last week thinking I could play them there, but apparently UK players can't? Hence why I decided to sign up at Energy as well.

    So I waited until my docs were verified, only to find that my ID was rejected (first time ever, apparently it has been rejected because it is an unsigned photo ID). Good enough for everywhere else, including NETELLER. But not good enough for Energy it would seem.

    Then I start hearing about ridiculous WR on bonuses. And now this.

    Damn good job I didn't "charge on ahead" and make a deposit, on the assumption that my account would be fully verified in quick order, isn't it? :rolleyes:

    Makes me wonder why I bothered. Looks like I'm gonna have to sign up at Sky Vegas if I want to play Novomatic now LOL
     
    1 person likes this.
  36. Feb 18, 2016
  37. Harry_BKK

    Harry_BKK Senior Member CAG mm1

    Occupation:
    job is OK
    Location:
    Balcony
    75 x B on 50% reload bonuses mate. .. shocking :eek:

    I was super lucky today to get through that but i bet not many players manage to do it. I haven't done it in the past when i took bonuses, was my first time.

    Reason that i even took bonuses in the past was because i thought it was 35 x B WR, not 75 x. Will never take another bonus at Energy.
     
  38. Feb 18, 2016
  39. brianmon

    brianmon Meister Member webby mm4

    Occupation:
    self-employed
    Location:
    uk
    The second deposit of the SUB is the worst... 50% @ 30x D+B (90xB WR).
    Not much of a welcome really
     
    1 person likes this.

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