Energy Casino - Microgaming

[spintee]

All looked very beautiful - I was just about register, but...

I know it was already discussed here...

I exclusively use Skrill and if this is not offered NETELLER, seeing that both is excluded from any promotions. I just want to make clear that this just prevented me from signing up. Maybe the rep can bring this up to the management. I can live with a small transaction fee but being completely excluded from promotion is a pretty hard stuff.

There has been some threads latley about site not giving bonus on such deposit methods, I use card 99% of the time so all good but can see hoew frustrating it can be when told no bonus with certain deposit methods used

 

[hoff1985]

I do not play at any casino that doesn't credit bonuses on e-wallets as this is pure bs. Deposits and Withdrawals to e-wallets are LESS painful for the casino and the player and it also saves the casino money. So punishing a player using e-wallets doesn't make any sense. I'm glad Slotsmagic changed this a while ago. Energy should do the same!

 

[spintee]

I do not play at any casino that doesn't credit bonuses on e-wallets as this is pure bs. Deposits and Withdrawals to e-wallets are LESS painful for the casino and the player and it also saves the casino money. So punishing a player using e-wallets doesn't make any sense. I'm glad Slotsmagic changed this a while ago. Energy should do the same!

I agree that its a shame that bonus only comes with certain depo methods, I really do not no the score when it comes to how much it cost from there side, May one of the reps can let us in on the fees? I no I get stinged with selling things on ebay and there outrageous charge 10% plus the pp fees. let alone postage now from posty and getting there,
Cheaper to book threw interparcel at £2 for up to a 1kg

Nether the less, I thought they had deals with ewallets? charge certain amount a month depending what goes threw, What I do no is that any place casinos or not do like to get hold of your card. May be esaier to log on and spend, I would really like to get to the botom of it why card numbers are so important? If its that bad of charge why not set up direct debit? May sound stupid but I guess there be no fees involved that way and also no charge backs,

 

[me_and_ed]

Beware Spintee - 30x D&B on the SUB for UK players!!!

I'll be giving them a miss

That's fair compared to this:

6.Wagering requirements for customers from Greece, Canada, Croatia, Serbia, Portugal and Romania are 50 times deposit and bonus amount

I have had an account for a few months and don't always play with bonuses but this term really pisses me off, looks like I will be shutting my account down too.

 

[daenyboi]

Watchout for this casino guys, since they have no user section for closing account nor make deposit limits, i sent them an email to close down my account since they started taking fee% to withdraw money (i hate that in casinos no matter if its 0.01$ or 10$ its the same crappy shit)


My message: My account username XXXXXX, i want to close the account forever, and thanks for the time i played at your casino, but i dont like nor tolerate paying for withdraws
Acc details: XXXXXXXXXXXXXXX


This is the response:

Dear Daniel,



Please be informed that we have credited you a special bonus of €20.

Please note that we have one withdrawal per week for free.



Do not hesitate to contact us should you have any questions.


Best Regards,

EnergyCasino Team
www.energycasino.com





Although the bonus only had x10 wagering i failed, but thats not the point here.

 

[NorbertEnergy]

Watchout for this casino guys, since they have no user section for closing account nor make deposit limits, i sent them an email to close down my account since they started taking fee% to withdraw money (i hate that in casinos no matter if its 0.01$ or 10$ its the same crappy shit)


My message: My account username XXXXXX, i want to close the account forever, and thanks for the time i played at your casino, but i dont like nor tolerate paying for withdraws
Acc details: XXXXXXXXXXXXXXX


This is the response:

Dear Daniel,



Please be informed that we have credited you a special bonus of €20.

Please note that we have one withdrawal per week for free.



Do not hesitate to contact us should you have any questions.


Best Regards,

EnergyCasino Team
www.energycasino.com





Although the bonus only had x10 wagering i failed, but thats not the point here.

Dear Daniel,

Thank you for your opinion.

Let me please answer your statements about setting limits and withdrawal fee's.

1)"they have no user section for closing account nor make deposit limits"

All of our players could set deposit limits, session time limits, wager/loss limits and they can choose self-exclude. In case you did not found where you can set these limits please let me tell you where you can find it. Also our support team is ready to answer all of your questions 365 days a year via Live Chat, e-mail or phone.

To self-exclude yourself or to set any type of limits (mentioned above) please click on the Responsable Gaming button which can be found on the downside of the page. On that page you will find 4 options : Set Limits on Deposits / Set Limits on wagers and losses / Set limits on session time / Self-exclude for a definite period of time.

In case you would like to close your account indefinitely you must contact our support team by e-mail.
Point 15.d "CLIENTS may choose to close their account at any time. In such cases a player is requested to send an email to support@energycasino.com"

2)"they started taking fee% to withdraw money "

We apologize, but as stated in our General Terms and Conditions, only one withdrawal per week is totally free.
Point 13.e:" Withdrawals of winnings or parts thereof will be paid out upon request of the player. Please note that only first withdrawal a week is free of charge. A second and every next withdrawal the same week costs a fixed fee €10. The minimum withdrawal amount per transaction is no less than €20 (or equivalent in other currency) with the exception of an account closure in which case the player has the right to withdraw the full balance no matter how much it is. The maximum withdrawal amount per transaction is effected by any of payment methods available on the website. "

also optionally please read point 13. k
"Funds cannot be withdrawn from one’s account unless the same funds have been wagered at least once. A five percent (5%) administrative charge, with a minimum of ten Euro (€10) per transaction may be applied for payout requests referring to amounts deposited with PROBE and which have not been used at least once for playing casino games."


We apologize for any inconvenience caused.

Sincerely yours,
NorbertEnergy

 

[michielm1]

They should have stayed a novomatic only casino and just get more novomatic slots.
Now its rapidly becoming a place wit too much machines and no ways anymore to keep track of slots rtps.
they never do any free spin bonuses at all. And the comps are accumulating slow as hell.
last 200 in deposits didnt even get me 100 points... (100 = 1 euro)

 

[spintee]

Beware Spintee - 30x D&B on the SUB for UK players!!!

I'll be giving them a miss

Agreed, even the 25x for some other countries is still mega high let alone the 40x

If it was a 250% bonus than I would take that sort of bonus as you got a good start and some play time, but its a bit strong 30x d&b on a 100% bonus,

There is absolute no reason for me to sign up, Not now my list is getting shorter by the day, Like I said if a decent sign up % than would give a try as it well could be decent site, But at this stage the bonus is pointless as you can find that alot from our normal haunts and trying to rid of casisinos and not add more

Hope you all had a good xmas best of luck for the new year

 

[Gemma A]

thanks norbert

Thanks nobert casino rep sorting my withdraw super fast speed .I got my withdraw in e wallet super fast .Thank you also for the phone call as well

have a good weekend

 

[michielm1]

im getting happy again at energy casino. after a pretty difficult time to get a win or something, im back on track. happy i have some extra benifits so wd wd wd

also not many casino's with a nice weekly 50%bonus. no shady terms. i will allways reccomend this place, even when im complaining. i have a bad memory of winnings, but every loss i never forget. that isnt quite fair sometimes, but it for sure protects me against gambling addiction hehehe