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Energy Casino -- freespins glitch

Discussion in 'Online Casinos' started by taximania123, Mar 21, 2016.

    Mar 21, 2016
  1. taximania123

    taximania123 Experienced Member MM

    Occupation:
    se
    Location:
    uk
    A quick warning ...my first time at Energy casino and i happened to keep a close eye on my balance as i was on final few spins b4 clearing WR . Hit freespins on Avallon 2 , won 30-40 £ ..pressed spin and the money just dissapeared ...i have never ever seen this at any other casino ...after a long chat with support they finally saw it and said it was a glitch ...i know it will be sorted but worth other keeping an eye out whilst the glitch exists !_
     
  2. Mar 21, 2016
  3. PaaskeDenmark

    PaaskeDenmark Always think positive CAG PABnoaccred webmeister

    Occupation:
    Clerk with shipping discounts worldwide
    Location:
    UnKnown
    Hi mate you should never make a thread where you use warning unless Bryan or max. Or its agreed.

    I doubt they will like you put energy casino I'm bad light.

    As long time gambler I am surprised you have never experienced this before.

    But to tell you a fact then this happens at most or many casinos. It is mostly not a casino problem or error. But as matter of fact a software error glitch. If u read terms etc it will also say in case of glitch etc then winnings are void. It is there for a reason to protect the casinos as they do only provide the games.

    Wish you the best it was not a rant hope you understand ;)
     
    1 person likes this.
  4. Mar 21, 2016
  5. taximania123

    taximania123 Experienced Member MM

    Occupation:
    se
    Location:
    uk
    ok i see

    ok thanks ...sorry about that , obviously i meant warning as in be aware , hopefully they will re arrange the title as i cant :)
     
  6. Mar 22, 2016
  7. PaaskeDenmark

    PaaskeDenmark Always think positive CAG PABnoaccred webmeister

    Occupation:
    Clerk with shipping discounts worldwide
    Location:
    UnKnown
    Ah no worries it's not like I wanna be a policeman around here hehe. I just happened to be on my mobile and saw the thread :)

    Also with glitch I did not mean that winnings is always void. You should in most cases get what should had or else ask for compensation.

    I had the worst glitch on a microgaming slot years ago which might have cost me thousands ;-(
     
  8. Mar 22, 2016
  9. NorbertEnergy

    NorbertEnergy Affiliate Manager for Accredited Casinos

    Occupation:
    Casino Representative
    Location:
    Malta
    Hi taximania123,

    I am sorry about this situation, but as long as you contacted support they will know what to do in such a cases. These are reported to our IT team then (if needed) directly to the game providers who will start an investigation. Support has access to the gaming history (just as the players) and based on that is harder to locate the source of the error.

    Our team will do anything possible to sort this out, but in case you will need additional help don't hesitate to contact me via PM.

    Best Regards,
    Norbert
     
    2 people like this.
  10. Mar 22, 2016
  11. NorbertEnergy

    NorbertEnergy Affiliate Manager for Accredited Casinos

    Occupation:
    Casino Representative
    Location:
    Malta
    Hi,

    Our support department confirmed that the case was solved successfully this morning and the missing amount has been credited.

    Norbert
     
    2 people like this.

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