Official Energy Casino. Exciting times ahead!

pinnit2014

Meister Member
PABnoaccred
mm1
Joined
Dec 13, 2014
Location
Glasgow and Home - N Ireland
Yeah do not think i have an account at Energy if I do i have never used it.

But it is good to see a Rep involved with the community and actually looking like he is wanting genuine feedback to make his casino better and more competitive.

Hope to see you stick around tho I know at times it can be hard for Reps on here as sometimes they get unnecessary abuse and treated like they are members skivvies.

Oh how I long for the day a Rep would turn around to some members and go will you just F*ck right off lol. Probabky will never happen but be good to see.

Anyway good luck with your casino and I hope listening to genuine feedback brings you the rewards you deserve.
If Dream signs up with them, a genie may grant you that wish.

'Fetch Boy!'

'P@ss off'

Extra points for their CM Review if they do that
 

MarcoEnergy

EnergyCasino Representative
Joined
Mar 15, 2018
Quick reminder for those who still wish to be part of this small FS giveaway. All you need to do is provide your genuine feedback on our current bonuses and promotions, before midnight.

Put your skates on!
 

sapit222

Ueber Meister
PABaccred
MM
Joined
Nov 7, 2012
Location
Stockholm
Got a bonus offer today, so might try it.

I dont like this though:

  1. To complete the wagering requirements of the Reload Bonus, the bonus and deposit amount (total of bonus + deposit) must be wagered 30 times. To see your bonus and how much you need to wager go to “My account” and click on “Bonus balance - details".
x60 the deposit is a lot = not good.

  1. Wagering requirements can only be completed on Microgaming slot games, with the exception of those mentioned in the “Deposit Bonus” section of the Standard Bonus Terms and Conditions – Casino. Stakes on table games, Live Casino games or Sportsbook will not count for this promotion.
Why only MG games?
They have good games, but thats still not so great.

  1. The Reload Bonus wagering requirement should be completed within 3 days after the bonus is activated. Failure of wagering the bonus within the aforementioned period will result in forfeit of the bonus and eventual winnings.
3 days to complete the wagering? = Very very bad!!
Atleast 10 days it should be.
 

sapit222

Ueber Meister
PABaccred
MM
Joined
Nov 7, 2012
Location
Stockholm
Quick reminder for those who still wish to be part of this small FS giveaway. All you need to do is provide your genuine feedback on our current bonuses and promotions, before midnight.

Put your skates on!
I got a problem. @MarcoEnergy

With the bonus i can only play MG games.
When i try to open any MG game it doesnt work and i get an error msg.??

* Correction. I can ONLY play 2 games with the bonus. :( :what::what::what::what: 94% RTP version also.
That is $$€$€££€£€£!"#¤¤! :eek2::eek: = not good!


energy error.jpg energy error2.jpg
 
Last edited:

MarcoEnergy

EnergyCasino Representative
Joined
Mar 15, 2018
Thanks all for your thoughts.

I'm sorry to hear that @sapit222 - Have you tried using the game from a different device/browser? Microgaming slots are optimised for all devices and bugs are rare, yet we appreciate you flagging this out.

Should you still experience this bug after applying basic troubleshooting, please contact our live support for instant assistance and to effectively report this.

Last but not least, for those who participated in this discussion on the topic at issue, I will contact you soon via private message with a FS code.

Peace out!
 

sapit222

Ueber Meister
PABaccred
MM
Joined
Nov 7, 2012
Location
Stockholm
Thanks all for your thoughts.

I'm sorry to hear that @sapit222 - Have you tried using the game from a different device/browser? Microgaming slots are optimised for all devices and bugs are rare, yet we appreciate you flagging this out.

Should you still experience this bug after applying basic troubleshooting, please contact our live support for instant assistance and to effectively report this.

Last but not least, for those who participated in this discussion on the topic at issue, I will contact you soon via private message with a FS code.

Peace out!
It works now, but sadly i could only play 2 games with the bonus.
Managed 168 spins (1Euro/spin) before it crashed and the highest win was x4... :what:

You should change the bonus rules texting atleast so its clearer.

  1. Wagering requirements can only be completed on Microgaming slot games, with the exception of those mentioned in the “Deposit Bonus” section of the Standard Bonus Terms and Conditions – Casino. Stakes on table games, Live Casino games or Sportsbook will not count for this promotion.
I read it like i could play on any MG game, but only those 2 games mentioned earlier in the bonustext was playable.

* I will probably not deposit again unless you fix much much better bonuses and fix the RTP to normal/default again.
It was a very bad experience.
 

MarcoEnergy

EnergyCasino Representative
Joined
Mar 15, 2018
Agree with bamberfishcake there about the cashback :thumbsup: i dont mind the energyspins promos on weekends i do take them
as the wagering is only 15x
but all in all bring back the regular deposit bonuses :)
not sure if im helping out but if you feel like a goodwill bonus my user name is the same as here ;):D
@The Viking Any particular deposit bonuses which you'd like us to introduce or reintegrate?

Marco from Energy
 

MarcoEnergy

EnergyCasino Representative
Joined
Mar 15, 2018
Just a regular 50 to 100% bonus that you can play on most games
Not like now where you are restricted to just 1 game
Did actually take this weeks bonus but thats only because i like Book Og Gods 🙂
Honestly, I don't like that neither and will try my best to diversify the range of games for this promotion, or a similar one.

Book of Gods is a decent volatile slot game with increased amount of pay ways. Wise choice right there @The Viking
 

MarcoEnergy

EnergyCasino Representative
Joined
Mar 15, 2018
Please increase the wagering to 90x.
you also need to live guys…

Thanks for your pragmatic suggestion, but we do need to give players a chance to complete wagering requirements and end up with withdrawable cash balance, and this is part of our core values.
Do you have an account with us @andym ? I am feeling generous today and would like to grant you a small gift.
 
Last edited:

DreamRJ

Out of this world!
MM
Joined
Jun 6, 2013
Location
RJVille UK
@MarcoEnergy - Can I just give you my feedback which I expect to not make any difference as 99.99% of the time people give casinos feedback nothing ever gets changed or made better for the issues that we give you.

So basically I used to play at Energy Casino a few years ago on and off, I mainly taken loads of those match bonuses sometimes they was 100% and other times they was 50%. I did do a lot of deposits as well and also deposits without bonuses as well. But slot choice back then was not that great either.

But the reasons I stopped playing their are these very reasons.

1:> Live Chat is not 24 hours!
2:> Slot choice was not great!
3:> This is the main issue that was my number 1 reason why I stopped. Withdraw times are a disgrace...... upto 3 days is just not good enough for ewallets. (Live Chat always said the same standard sentences like I have saw you do the same since you started this thread. You come here saying you will be starting a new relationship and wanting to make things better. Well from your responses so far all I see is the same standard reply responses.)

I appreciate that you are here and I am happy to see you are wanting to make a presence on CM but you are competing in a crowded market already and there is already a few other reps in other groups who are already proved to be great and go out of their way to give honest direct replies and are actually talking human and not talking with standard replies and repeated soundbites. That aside I appreciate all the work every rep does for the casinos they work for.

But can I ask you this? Why on earth do you still not have 24 live chat? and also why on earth have you also not implemented an automatic withdraw system that around 50% of online casinos now actually do have in place. What they do is they basically automatically process and pay the withdraw within 10 minutes of it being requested. That means when the departments that deal with payments are not in the office that those withdraws will get processed. Most casinos now have them in place for ALL ewallet withdrawals but VS have them in place for other methods as well.

Then on a last note. I am not sure as I have not checked but have you got paypal now? If not can you let me know if you plan on adding paypal as a deposit and withdraw method.

That will not mean I will run back to Energy Casino. Because the other issues still are the same. So if you improve or implement a automatic withdraw system and get live chat to be 24 hours and then add paypal. Then and only then you may see me again in the future. :)

I just wanted to give you my feedback!

Cheers :)
 

MarcoEnergy

EnergyCasino Representative
Joined
Mar 15, 2018
@DreamRJ - Many thanks for sharing your thoughts we utterly value this.

Regarding your first proclamation, EnergyCasino Customer Service is at your disposal from Monday to Friday 9:00-00:00 and on weekends from 13:00-21:00. 24 hours service in terms of operations is just impossible at this point. - And to be honest, not many operators offer 24 hours service. Yet I will mention this to my superiors.

Who knows, in a few years time when AI has advanced further in the industry, we will have 24 hours service for all of you. No promises made though :).

About our slots - We feature more than 2.000 slot games so you might want to surf a while through our site. There are outstanding selections and all games are optimized for any device you are on.

Last but not least, the withdrawal time frame usually takes 3 business days and as I have explained earlier in this thread we intend on keeping this realistic time frame.

I do wonder where you extracted this source that 50% of operators apply an automatic withdrawal system. If this is practically applied and withdrawals are not reviewed or assessed without further due diligence, operators would fail to comply with AML and fraud procedures. I do understand there are operators with sophisticated systems but robotization has not surpassed human intelligence, yet.

Of course should there be an expectation based on your scenario or situation, you know what to do. Contact me privately and I will try out my magic.

Marco from Energy
 
Last edited:

dec2008mcl

Full Member
PABnononaccred
Joined
Apr 28, 2020
Location
N Ireland
@DreamRJ - Many thanks for sharing your thoughts we utterly value this.

Regarding your first proclamation, EnergyCasino Customer Service is at your disposal from Monday to Friday 9:00-00:00 and on weekends from 13:00-21:00. 24 hours service in terms of operations is just impossible at this point. - And to be honest, not many operators offer 24 hours service. Yet I will mention this to my superiors.

Who knows, in a few years time when AI has advanced further in the industry, we will have 24 hours service for all of you. No promises made though :).

About our slots - We feature more than 2.000 slot games so you might want to surf a while through our site. There are outstanding selections and all games are optimized for any device you are on.

Last but not least, the withdrawal time frame usually takes 3 business days and as I have explained earlier in this thread we intend on keeping this realistic time frame.

I do wonder where you extracted this source that 50% of operators apply an automatic withdrawal system. If this is practically applied and withdrawals are not reviewed or assessed without further due diligence, operators would fail to comply with AML and fraud procedures. I do understand there are operators with sophisticated systems but robotization has not surpassed human intelligence, yet.

In that case shouldn't deposits take up to 3 days to process, yet they seem automatic no matter the time day or night?
 

DreamRJ

Out of this world!
MM
Joined
Jun 6, 2013
Location
RJVille UK
@DreamRJ - Many thanks for sharing your thoughts we utterly value this.

Regarding your first proclamation, EnergyCasino Customer Service is at your disposal from Monday to Friday 9:00-00:00 and on weekends from 13:00-21:00. 24 hours service in terms of operations is just impossible at this point. - And to be honest, not many operators offer 24 hours service. Yet I will mention this to my superiors.

Who knows, in a few years time when AI has advanced further in the industry, we will have 24 hours service for all of you. No promises made though :).

About our slots - We feature more than 2.000 slot games so you might want to surf a while through our site. There are outstanding selections and all games are optimized for any device you are on.

Last but not least, the withdrawal time frame usually takes 3 business days and as I have explained earlier in this thread we intend on keeping this realistic time frame.

I do wonder where you extracted this source that 50% of operators apply an automatic withdrawal system. If this is practically applied and withdrawals are not reviewed or assessed without further due diligence, operators would fail to comply with AML and fraud procedures. I do understand there are operators with sophisticated systems but robotization has not surpassed human intelligence, yet.

Of course should there be an expectation based on your scenario or situation, you know what to do. Contact me privately and I will try out my magic.

Marco from Energy

I appreciate your reply.

I will just respond to the last part you said about withdraw times. So how can some casinos have automatic withdraw systems in place already and have done so for over a year in some cases a few years? AI does not really have much to do with automatic systems. AI at the end of the day is still code just like any system would be too.

VideoSlots casino as an example have had an automatic withdraw system in place for at least 2+ years. So it does not matter whan you play or what time of day or night it is the withdraws will be done within 10 minutes automatically. Very rarely sometimes they do not get done automatically and the automatic systems pick randomly some withdraws or if they trigger some other checking system they have in place so they have to then be manually checked!

Sky Vegas have had a system in place too for a long time too. Rizk Casino also have a automatic withdraw system! Many others as well. the 50% was just a total guestimate. I only now play at a handful of casinos (budget dependence of course) So I can not give an accurate % of how many casinos have such systems in place.

So I do not understand why you give this such a response saying you can not implement such a system but yet other casinos have already done so?

Also why would this need to be discussed in private? There is no need to discuss such things privately as it is merely something that is a good thing for casinos to implement. It means faster instant withdraws for players which will result in happier players being loyal and keep coming back to your casino. The longer it is you keep coming up with excuses saying you can not do this or you can not do that will just mean players or X players will never ever come back to your casino until such a time these simple changes actually change. I mean look there is now thousands and thousands of online casinos to choose from. So we are spoilt for choice as it is. And most punters will stick to the casinos that tick X number of boxes for certain reasons why they keep loyal to a certain casino etc etc. My main 3 are: Instant withdraws, 24 hour live chat, Huge slot choice, Then loyalty bonuses come last as a 4th. But I do not seek any bonuses anymore like I used to. I play with straight deposits now at all the casinos I now play at.

Cheers :)
 

MarcoEnergy

EnergyCasino Representative
Joined
Mar 15, 2018
@DreamRJ - No, I mean in terms of GDPR I ask you to message me privately in light of any particular issues or irregularities with your account at Energy, so I can look at your account and so forth.

You obviously don't want to share your personal details publicly, right?

But rest assured we have a team of innovators who are working tirelessly to integrate and adapt to the latest industry trends. Once again we can only learn from such feedback!

Regards,
 

DreamRJ

Out of this world!
MM
Joined
Jun 6, 2013
Location
RJVille UK
@DreamRJ - No, I mean in terms of GDPR I ask you to message me privately in light of any particular issues or irregularities with your account at Energy, so I can look at your account and so forth.

You obviously don't want to share your personal details publicly, right?

But rest assured we have a team of innovators who are working tirelessly to integrate and adapt to the latest industry trends. Once again we can only learn from such feedback!

Regards,

Well actually all you need to do is either ask your coders who work for your casino if they can create such a system? Or you could hire some new coders who have experience in creating such systems for other casinos already. Or you could just attend those events (Covid permitting of course) And try and see if you can speak to other casinos and ask them how they have implemented the system? Maybe they will be happy to discuss it or maybe they will not lol. I would say the latter is not even gonna be an option as you are all competition for each other. Why would 1 casino help another 1 out hahaha.

So yeah I will not be coming back to Energy Casino unfortunately until I see you have implemented and made those changes I stated.

Thanks again though for your reply

Take care and have a great weekend ahead too :)

Cheers
 

dec2008mcl

Full Member
PABnononaccred
Joined
Apr 28, 2020
Location
N Ireland
Well actually all you need to do is either ask your coders who work for your casino if they can create such a system? Or you could hire some new coders who have experience in creating such systems for other casinos already. Or you could just attend those events (Covid permitting of course) And try and see if you can speak to other casinos and ask them how they have implemented the system? Maybe they will be happy to discuss it or maybe they will not lol. I would say the latter is not even gonna be an option as you are all competition for each other. Why would 1 casino help another 1 out hahaha.

So yeah I will not be coming back to Energy Casino unfortunately until I see you have implemented and made those changes I stated.

Thanks again though for your reply

Take care and have a great weekend ahead too :)

Cheers
I find this all bizarre, energy has been around since 2013, nearly 10 years. They would know all of this.
 

DreamRJ

Out of this world!
MM
Joined
Jun 6, 2013
Location
RJVille UK
Unibet does instant withdrawals,Leo Vegas,even the Gamesys brand do instant withdrawals to both ewallets and debit cards as well as the many other sites already mentioned. Any casino,not just Energy,needs to match these sites if they really want to get punters back to using their casino.

Well I stopped playing at LeoVegas about a year and half ago because they just went downhill badly and live chat became basically useless and unhelpful and they also taken on average an hour to find an agent to speak too. They also stopped allowing agents to ask the payments department to push a withdraw too. So they told me in live chat that they no longer allow their players to request their withdraws to be pushed.

So unless they implemented the instant withdraws the last year and half after I left then I would not have known they implemented such a system. That alone though does not really entice me back to playing their. Their site still looks the same and they STILL have NOT added a provider filter so you can find slots by provider only. This also was one of my pet hates with their site as a whole too.

On top of that, I was also not able to get any promo emails either which I did raise in threads at that time on here too.

LeoVegas although they used to be one of my fav casinos they just went totally downhill and they just do not update the website and make it more user friendly and easier to find slots.
 

MarcoEnergy

EnergyCasino Representative
Joined
Mar 15, 2018
Unibet does instant withdrawals,Leo Vegas,even the Gamesys brand do instant withdrawals to both ewallets and debit cards as well as the many other sites already mentioned. Any casino,not just Energy,needs to match these sites if they really want to get punters back to using their casino.

That's an interesting point @johnnymcc1966 - Yet I worked at one these operators and I have to object that is not totally correct based on experience. Yes they do have sophisticated systems in place, and yes they are on top of the game due to longer presence in the industry - But if you believe 100% of transactions are "instantly" approved, with all due respect, you will have to refresh your extracted sources. If you understand todays banking system, you will realize once a withdrawal is approved it passes through a number of financial ledgers/procedures in order to land on the designated e-wallet, acquiring/issuing bank, etc.

Based on that it is safe to say our withdrawals are also approved "instantly". But we tend to keep a realistic time frame which is why we always advise 3 banking days.

Not to mention the KYC factor, or withdrawals on weekends, which can alter the duration of such transactions to land.

Hope this information is useful to you and the rest of the members!

Marco
 

DreamRJ

Out of this world!
MM
Joined
Jun 6, 2013
Location
RJVille UK
That's an interesting point @johnnymcc1966 - Yet I worked at one these operators and I have to object that is not totally correct based on experience. Yes they do have sophisticated systems in place, and yes they are on top of the game due to longer presence in the industry - But if you believe 100% of transactions are "instantly" approved, with all due respect, you will have to refresh your extracted sources. If you understand todays banking system, you will realize once a withdrawal is approved it passes through a number of financial ledgers/procedures in order to land on the designated e-wallet, acquiring/issuing bank, etc.

Based on that it is safe to say our withdrawals are also approved "instantly". But we tend to keep a realistic time frame which is why we always advise 3 banking days.

Not to mention the KYC factor, or withdrawals on weekends, which can alter the duration of such transactions to land.

Hope this information is useful to you and the rest of the members!

Marco

I am sorry Marco but I find that a bit out of line and a bit harsh response to be honest with ya, if a withdraw has been processed automatically at the casinos end then the status for that withdraw would then state so in your account history if you check in the transaction history section. Obviously each website will have a different design and layout and wording might be different.

But on the whole every casino does at least make this info available for all their players so they can see all transaction history info.

So given that above I said then as the withdraw has been processed automatically already within 1 minute of the request being initiated by the player then that would mean if they withdrew to an ewallet skrill/neteller/paypal/ecopays then that would mean you should also then receive it instantly or within 5 or 10 minutes afterwards. On some rare occasions or when ewallets have issues, this can be delayed but no longer than a few hours on average.

So if it is like you said and you have a system where your players withdraws are instantly approved or processed. Even if that withdraw was requested at 2AM in the morning when you have no payment department in the office. Then we should be able to see that in our account history or we would get an email to let us know the withdraw has been processed and approved. But then we still do not get the money until either 8 hours later or at worst case 3 days maximum timeframe in your case.

So that again contradicts your argument. Because if a withdraw has been processed, that means it has been PROCESSED? no? yes? Correct or not? So that would then mean the funds should have also been sent to the payment method as well and everyone knows ewallets are the fasted once they are processed at the casino end.

I can not even believe I am wasting my time even saying all this. You are obviously just trying to fob us all off somehow?

Anyway I really do think we are not going anywhere now because obviously you think you are right and we are all wrong. That never works for either party so it is just a losing battle on both sides of the argument. When in hindsight everyone can clearly see and actually knows how things work.

I am a dev myself and I know about coding and how coding works and what you can create with code. And when I say a dev I am talking about a website dev. I created and ran and owned many websites with complicated systems over the years. So I know what I am talking about.

And I also know that when a withdraw is processed. IT MEANS PROCESSED!

Unless "YOURS" or the casinos meaning of the word processed means something completely different!
 
Top