Official Energy Casino. Exciting times ahead!

MarcoEnergy

EnergyCasino Representative
Joined
Mar 15, 2018
Are you ready to take over the weekend? We certainly are!

We'd love to receive your feedback on what type of bonus/promotions you prefer/dislike the most across our portfolio at Energy, and which ones you would like us to showcase instead. Reply to this thread within 5 working days or message me privately with your answer, and I will personally add a good-will bonus.

Note: Later today we will post an exclusive welcome bonus for new Canadian players (Stay cool, more markets will come).

Let's get this going.

EC Rep
we-want-you.jpg
 
Best Halloween Bonuses from Accredited Casinos

The Viking

Paleo Meister (means really, really old)
CAG
MM
Joined
Oct 3, 2010
Location
Faroe Islands
Well i can start :)
What i dislike most is the fact that when i wanna take the 50% weekly bonus, im stuck to just 1 game at your choice ?
used to take them every week but havent touched them since you started that.
 

MarcoEnergy

EnergyCasino Representative
Joined
Mar 15, 2018
Fair point. Thank you for sharing this - Are there any preferences you'd like us to showcase which we don't offer yet apart from this weekly bonus?
 

danofthewibble

Senior Member
Joined
Jan 2, 2018
Location
UK
Are you ready to take over the weekend? We certainly are!

We'd love to receive your feedback on what type of bonus/promotions you prefer/dislike the most across our portfolio at Energy, and which ones you would like us to showcase instead. Reply to this thread within 5 working days or message me privately with your answer, and I will personally add a good-will bonus.

Note: Later today we will post an exclusive welcome bonus for new Canadian players (Stay cool, more markets will come).

Let's get this going.

EC Rep
View attachment 158585

Crikey, it got a bit heated here, didn't it?

I don't like the low-RTP games, so I don't play them.

On bonuses however - some more regular no-deposit free spins offers would be nice. The likes of L&L offer them quite regularly, and while I'm unlikely to cash out from them (they're usually 10/20p spins), the do tend to keep me on the site and I'm more likely to deposit there as a result.

Also, bonuses where you want a minimum deposit to qualify - no ta. Your overall minimum deposit is a tenner, so that should be the default for most bonuses as well.
 

bamberfishcake

Senior Member
MM
Joined
Jan 8, 2019
Location
Essex
10% cashback - real cash, no quibbles.

If you don't want to take the full plunge. Do it on specific games.

I personally like deposit bonuses. Anything below 100% is not worthy.

Sometimes the playing time from those bonuses makes it all worthwhile for me, regardless of the outcome.
 

dec2008mcl

Full Member
PABnononaccred
Joined
Apr 28, 2020
Location
N Ireland
10% cashback - real cash, no quibbles.

If you don't want to take the full plunge. Do it on specific games.

I personally like deposit bonuses. Anything below 100% is not worthy.

Sometimes the playing time from those bonuses makes it all worthwhile for me, regardless of the outcome.
Do you think the playtime from bonuses is longer compared to that of a raw deposit? I personally think so, not sure how though if its all RNG
 

bamberfishcake

Senior Member
MM
Joined
Jan 8, 2019
Location
Essex
Do you think the playtime from bonuses is longer compared to that of a raw deposit? I personally think so, not sure how though if its all RNG

That's an interesting question and I have felt that sometimes, on more than one occasion.

I wonder though if it's somewhat subjective, cash matters more, bonus money doesn't, which might skew the way I play or create a different feel.
 

The Viking

Paleo Meister (means really, really old)
CAG
MM
Joined
Oct 3, 2010
Location
Faroe Islands
Fair point. Thank you for sharing this - Are there any preferences you'd like us to showcase which we don't offer yet apart from this weekly bonus
Fair point. Thank you for sharing this - Are there any preferences you'd like us to showcase which we don't offer yet apart from this weekly bonus?
Agree with bamberfishcake there about the cashback :thumbsup: i dont mind the energyspins promos on weekends i do take them
as the wagering is only 15x
but all in all bring back the regular deposit bonuses :)
not sure if im helping out but if you feel like a goodwill bonus my user name is the same as here ;):D
 

spoo42

Senior Member
Joined
Nov 24, 2017
Location
Earth
Ok. some feedback.. hmm.. I like free spins on deposit - that's something i like. What I don't like is wagering so much on the result from those spins and to a lesser extent the cap on how much you can win/clear from that too. :)
 

dec2008mcl

Full Member
PABnononaccred
Joined
Apr 28, 2020
Location
N Ireland
That's an interesting question and I have felt that sometimes, on more than one occasion.

I wonder though if it's somewhat subjective, cash matters more, bonus money doesn't, which might skew the way I play or create a different feel.
But whats not subjective is the amount of bonus rounds that land when playing with bonus money in regards to raw cash. Even larger base game wins which would enable the longer gameplay time. Don't look for trees when your staring through the forest ?
 

helenakp

Ueber Meister
PABaccred
Joined
Sep 24, 2013
Location
MK
Bring old Energy back.I can live with your old time under 6 hours.

Your 100% reload bonus is really great but stack with 1 game only, why?

3 business days for withdrawl is unacceptable,so if i make withdrawl on Friday i will have the money on Wednesday?

For me most important thing is fast cashouts thats the reason i play in 2 casinos where their cashouts are instant.
 

brianmon

Ueber Meister
webby
mm4
Joined
May 22, 2013
Location
Cumbria
I self-excluded from Energy, some years ago. Although that exclusion ended a while ago.
In the spirit of this thread, Energy trying to reconnect with the CM community, I decided to reopen my account last week, to give them another go.

After chatting to one of the CS agents, and finally convincing her that I didn't exclude for gambling problems.
I was told to ring a certain number at 10:20pm, when they would 'open a line' for my call.
What's that all about? Don't they allow their customers to call them (unless they have an 'appointment')?
Can THEY not call the customer?

Anyway, I duly rang at 10:20 to be met with a recorded message saying 'this line is not accepting incoming calls at the moment' (or words to that effect)
I tried several times over the next 10 minutes. But just got the same message.

30 minutes later I received an email telling me to contact them to schedule another call.

Sorry, but I'm not that bothered about reopening my account.
 

MarcoEnergy

EnergyCasino Representative
Joined
Mar 15, 2018
I self-excluded from Energy, some years ago. Although that exclusion ended a while ago.
In the spirit of this thread, Energy trying to reconnect with the CM community, I decided to reopen my account last week, to give them another go.

After chatting to one of the CS agents, and finally convincing her that I didn't exclude for gambling problems.
I was told to ring a certain number at 10:20pm, when they would 'open a line' for my call.
What's that all about? Don't they allow their customers to call them (unless they have an 'appointment')?
Can THEY not call the customer?

Anyway, I duly rang at 10:20 to be met with a recorded message saying 'this line is not accepting incoming calls at the moment' (or words to that effect)
I tried several times over the next 10 minutes. But just got the same message.

30 minutes later I received an email telling me to contact them to schedule another call.

Sorry, but I'm not that bothered about reopening my account.

Thank you for your message @brianmon -Please accept our apologies for the inconvenience we have put you through. We have been overloaded the past weeks. Could you please send me your full name together with your username via private message?

I will monitor this case personally and ensure you are contacted by us asap.

Marco from Energy
 

MarcoEnergy

EnergyCasino Representative
Joined
Mar 15, 2018
Good morning Meisters,

For those who have participated in this interaction, we are giving away 20 FS only for existing customers who have deposited at least once. This code will be given via private message and we will start today. This giveaway runs until Friday 24/09 12.00 PM CEST.

So if you haven't shared your thoughts about the topic at issue, do it before it's too late!

Marco from Energy
 

steveyboy

Experienced Member
Joined
Jul 16, 2010
Location
manchester england
joined energy on sunday deposited £200took welcome bonus went to play and only £150. because i took £25 bonus they locked £50.so played and then went onto the game to play bonus and its the only game you can plat till playthrough is done max bet £5, now luckily i noticed when increasing bet it went 1,2,3,4,6 so if i thought i was playing 5 it would have been,but i noticed it and went down to £4.made the playthrough and withdrew £500 which went into my account on wednesday. deposited another £100 (no bonus taken) on tuesday had some good wins and withdrew £750 and they took £4 something as a charge.i left myself £200 to play. now i have had the question wheres your money coming from and withdrawal is still in pending till docs supplied, but let me deposit £200 today.i am thinking of telling them my money comes from you deposited and won.so now i might not be depositing again.
 

MarcoEnergy

EnergyCasino Representative
Joined
Mar 15, 2018
Thank you for your feedback @steveyboy - The reason why we asked for such information is not only to ensure compliance procedures are met, but also to ensure all our players are genuine as well as the origin of their funds deposited at Energy. Rest assured your money is rightfully yours and we wouldn't forfeit it without conspicuous reasons.

In alignment with GDPR, please contact our support team should you need further simplification or an update status on your withdrawal. You can inform them you talked with me and the case at issue will be prioritized.

Regards,

Marco from Energy
 

steveyboy

Experienced Member
Joined
Jul 16, 2010
Location
manchester england
Thank you for your feedback @steveyboy - The reason why we asked for such information is not only to ensure compliance procedures are met, but also to ensure all our players are genuine as well as the origin of their funds deposited at Energy. Rest assured your money is rightfully yours and we wouldn't forfeit it without conspicuous reasons.

In alignment with GDPR, please contact our support team should you need further simplification or an update status on your withdrawal. You can inform them you talked with me and the case at issue will be prioritized.

Regards,

Marco from Energy
full filled my obligation sent all docs answered all questions all ok, and withdrawal hit bank straight away so no problems with that. and did not have to use your name.
 

hanslafura

Registered
Joined
Sep 7, 2021
Amazing to se energy interacting again on this community I have to say this new rep has strong convictions and big plans to somehow add value to this forum. I barely have experience with your bonuses and promotion so I can’t object on the matter at issue but I will certainly be playing here more often. Keep it up🤞
 

paul7388

Ueber Meister
MM
Joined
Jan 8, 2014
Location
glasgow scotland
Yeah do not think i have an account at Energy if I do i have never used it.

But it is good to see a Rep involved with the community and actually looking like he is wanting genuine feedback to make his casino better and more competitive.

Hope to see you stick around tho I know at times it can be hard for Reps on here as sometimes they get unnecessary abuse and treated like they are members skivvies.

Oh how I long for the day a Rep would turn around to some members and go will you just F*ck right off lol. Probabky will never happen but be good to see.

Anyway good luck with your casino and I hope listening to genuine feedback brings you the rewards you deserve.
 
Top