Energy Casino - Accredited Casino

Jono777

Meister Member
CAG
mm1
mm4
Joined
May 13, 2014
Location
Wolverhampton
did a $1200 withdraw this morning via bankwire...and it came like 8 hours later. I have never seen this type of speed before from any casino ever. Minimum has been 3 days by this method.

They are def wizards.


Sadly, I was charged $75 from the damn currency exchange. Brutal.

How much!!!!

That's usually the average size of one of my withdrawals :oops:
 

lockinlove

Staring into the sun
PABaccred
Joined
Jan 17, 2014
Location
Canada
How much!!!!

That's usually the average size of one of my withdrawals :oops:

oh man its ridiculous here the fees.

I cashed out $900 last week and was charged $85. Sure im up Like $1500 total but my god.



This is the only site I can get my fix of certain games no other casinos have :(
 

The Viking

Paleo Meister (means really, really old)
CAG
MM
Joined
Oct 3, 2010
Location
Faroe Islands
was a little disappointing with Energy today, done 4-5 small deposits there last couple of days
no payout so figure i have a look at my history 19 deposits since my last withdrawal and that only was 50 bux
so why not send them a mail see if they got any comp, never asked them before. and the reply...

Thank you for contacting EnergyCasino.
I kindly inform you that I checked your account but at the moment I can not reward you with a bonus but I might be able in the near future.

ok now i know they dont have to give me anything at all :) but would like to know how many
more deposits are needed in the near future without a withdrawal :cool:, or if anyone ever had ?
dont think ive ever had free spins from them either.
 

sapit222

Ueber Meister
PABaccred
MM
Joined
Nov 7, 2012
Location
Sweden
Its an old thread, but didnt find any better.

I read on a swedish forum that swedish players are allowed to play at Energy casino again. :what:

They dont have a swedish license, but have an MGA license.

I contacted live support and they helped me (had to open a new account in Euro) and i was quickly logged in with no problems.

@AgentEnergy
 

pinnit2014

Meister Member
PABnoaccred
mm1
Joined
Dec 13, 2014
Location
Glasgow and Home - N Ireland
Riding on the coattails of Sap- they also used to be really quick re withdrawals; so much so that when pending periods existed, by the time you navigated to the pending page from the withdrawal one, it was gone etc Now, though not bad, if you withdraw mid afternoon, it's next day sometimes. Seems a bit of a backward step.

Hoped they would have got rid of the one free withdrawal a week, otherwise just under a fiver.
 

AgentEnergy

Affiliate Manager for Accredited Casinos
Joined
Mar 15, 2018
Location
Malta
Its an old thread, but didnt find any better.

I read on a swedish forum that swedish players are allowed to play at Energy casino again. :what:

They dont have a swedish license, but have an MGA license.

I contacted live support and they helped me (had to open a new account in Euro) and i was quickly logged in with no problems.

@AgentEnergy

Hi Sapit,

We understand your curiosity about the operations of our casino for Swedish players and that you would like to clarify the situation.

EnergyCasino is licensed and regulated by the UKGC and MGA, operating under regulations established by these licences. The detailed licence information can be viewed on the footer of our website.

As per our Terms and Conditions, which the player agrees to during registration, the player must ensure that they are following the laws of their residential country when joining and playing at our casino. The T&Cs clearly state that our website is not intended to be used for illegal activities under any circumstance.

In accordance with the MGA and UKGC licences, we will continue to follow and enforce these directives. It is in the player’s interest to check whether or not they are comfortable registering with a casino that strictly adheres to the highest industry standards.


Riding on the coattails of Sap- they also used to be really quick re withdrawals; so much so that when pending periods existed, by the time you navigated to the pending page from the withdrawal one, it was gone etc Now, though not bad, if you withdraw mid afternoon, it's next day sometimes. Seems a bit of a backward step.

Hoped they would have got rid of the one free withdrawal a week, otherwise just under a fiver.


Hi Pinnit,

We're sorry about this, it's not a matter of trying to take a step backwards. We're trying to keep up with our withdrawals as much as before. But considering it is Christmas time and Advent Calendar Promotions bring a lot of new customers and a lot of withdrawals, our times might take a bit of a hit. Nevertheless, I assure you, we're trying to keep to keep everything running as smooth as possible.

Kind Regards,
EnergyCasino
 

pinnit2014

Meister Member
PABnoaccred
mm1
Joined
Dec 13, 2014
Location
Glasgow and Home - N Ireland
Hi Sapit,

We understand your curiosity about the operations of our casino for Swedish players and that you would like to clarify the situation.

EnergyCasino is licensed and regulated by the UKGC and MGA, operating under regulations established by these licences. The detailed licence information can be viewed on the footer of our website.

As per our Terms and Conditions, which the player agrees to during registration, the player must ensure that they are following the laws of their residential country when joining and playing at our casino. The T&Cs clearly state that our website is not intended to be used for illegal activities under any circumstance.

In accordance with the MGA and UKGC licences, we will continue to follow and enforce these directives. It is in the player’s interest to check whether or not they are comfortable registering with a casino that strictly adheres to the highest industry standards.





Hi Pinnit,

We're sorry about this, it's not a matter of trying to take a step backwards. We're trying to keep up with our withdrawals as much as before. But considering it is Christmas time and Advent Calendar Promotions bring a lot of new customers and a lot of withdrawals, our times might take a bit of a hit. Nevertheless, I assure you, we're trying to keep to keep everything running as smooth as possible.

Kind Regards,
EnergyCasino
Cheers for the reply

Still think the one free withdrawal a week needs tweaked - personally, if i make a withdrawal i leave it until the next until i play again as (though just under a fiver), for principle, I don't want (nor should i need to) to be paying a fee to take my money out - it's not really conducive to trying to get folk to play as much on the site as ;-)

Even one free one a day would be better (but IMO still not great as it puts you in the small % of casino's who charge, UK at least)
 

AgentEnergy

Affiliate Manager for Accredited Casinos
Joined
Mar 15, 2018
Location
Malta
Cheers for the reply

Still think the one free withdrawal a week needs tweaked - personally, if i make a withdrawal i leave it until the next until i play again as (though just under a fiver), for principle, I don't want (nor should i need to) to be paying a fee to take my money out - it's not really conducive to trying to get folk to play as much on the site as ;-)

Even one free one a day would be better (but IMO still not great as it puts you in the small % of casino's who charge, UK at least)

Completely understand Pinnit,

I'll speak to our team and hopefully be able to get back to you on that.

Kind Regards,
Energy Casino
 

The Viking

Paleo Meister (means really, really old)
CAG
MM
Joined
Oct 3, 2010
Location
Faroe Islands
Completely understand Pinnit,

I'll speak to our team and hopefully be able to get back to you on that.

Kind Regards,
Energy Casino
Well withdrew tusday night
40 hours later still reversible hmm Not cool used to get paid within minutes ,so reversed as it was only 120€ instead of depositing somewere else @150 now will try to withdraw again if i hit past 200
 

Playford7

Permanent Ban: Too much flaming
MM
Joined
Jul 10, 2016
Location
North east England
Well withdrew tusday night
40 hours later still reversible hmm Not cool used to get paid within minutes ,so reversed as it was only 120€ instead of depositing somewere else @150 now will try to withdraw again if i hit past 200
Avoid such a clip joint mate,
I had the Xmas promo emails tbh, seen the ‘streamers’ whom advertise such a shit show.

wouldn’t touch them with a rusty barge pole, we have jan and the L & L group, also all white hat, and LV bet whom are decent and pay and are also repped up.

the rest of the maltese mafia id avoid like Alvin does a salad.
 

Roedgaard72

Experienced Member
Joined
Mar 22, 2016
Location
Denmark
Avoid such a clip joint mate,
I had the Xmas promo emails tbh, seen the ‘streamers’ whom advertise such a shit show.

wouldn’t touch them with a rusty barge pole, we have jan and the L & L group, also all white hat, and LV bet whom are decent and pay and are also repped up.

the rest of the maltese mafia id avoid like Alvin does a salad.
So what you are saying is that you really don`t like online casinos, since most of them are based in Malta. Even the good ones. Any casinos you would recommend or is it only based on if you win or lose whether they are legit?
 

AgentEnergy

Affiliate Manager for Accredited Casinos
Joined
Mar 15, 2018
Location
Malta
Well withdrew tusday night
40 hours later still reversible hmm Not cool used to get paid within minutes ,so reversed as it was only 120€ instead of depositing somewere else @150 now will try to withdraw again if i hit past 200

Hi @The Viking, first of all, I am sorry that your withdrawal was on hold for that long. That certainly isn't what we're aiming for and the repercussions of cancelling might not be what you were looking for.

Secondly, please do note that if you ask our Support Team to flush the withdrawal for you, they are always able to do so for you. The only times we might have to cancel it would be based on whether the deposit has been turned over / incorrect payment method for withdrawal.

Avoid such a clip joint mate,
I had the Xmas promo emails tbh, seen the ‘streamers’ whom advertise such a shit show.

wouldn’t touch them with a rusty barge pole, we have jan and the L & L group, also all white hat, and LV bet whom are decent and pay and are also repped up.

the rest of the maltese mafia id avoid like Alvin does a salad.

Hiya Playford,

While everyone's opinion on which casinos are the best to go for, I think all of us appreciate a bit of mannerism here. We are licensed in the UK and the MGA and follow all necessary regulations and procedures so there's no need to come up with terms such as "Maltese Mafia".

Secondly, I think nearly every casino if not all advertise Christmas Promos because 99.99% of them run "Advent Calendar Promos". While I get that not every casino is everyone's cup of tea, we'd appreciate a bit of a refrain from derogatory terms like that.

Kind Regards,
EnergyCasino
 

The Viking

Paleo Meister (means really, really old)
CAG
MM
Joined
Oct 3, 2010
Location
Faroe Islands
Hi @The Viking, first of all, I am sorry that your withdrawal was on hold for that long. That certainly isn't what we're aiming for and the repercussions of cancelling might not be what you were looking for.

Secondly, please do note that if you ask our Support Team to flush the withdrawal for you, they are always able to do so for you. The only times we might have to cancel it would be based on whether the deposit has been turned over / incorrect payment method for withdrawal.


Kind Regards,
EnergyCasino
Just sent you a PM regarding payout apperntly they always take 3 days to check withdrawal ?
 

pinnit2014

Meister Member
PABnoaccred
mm1
Joined
Dec 13, 2014
Location
Glasgow and Home - N Ireland
Just sent you a PM regarding payout apperntly they always take 3 days to check withdrawal ?

Iv never had it take that long: if in the morning I normally get it by the evening but if in afternoon I may get it later that night but more likely lunchtime the next day.

U.K. here so don’t know if that makes a difference.

Who told you 3 days out of curiosity, Cust Service?
 

AgentEnergy

Affiliate Manager for Accredited Casinos
Joined
Mar 15, 2018
Location
Malta
Iv never had it take that long: if in the morning I normally get it by the evening but if in afternoon I may get it later that night but more likely lunchtime the next day.

U.K. here so don’t know if that makes a difference.

Who told you 3 days out of curiosity, Cust Service?

I've just explained it to @TheViking via a PM, what the process is. Unfortunately Customer Service is giving a very abbreviated reply that doesn't really cover the facts on how or what we mean with the "It can take up to the 72 hours".

The way I explained it was -

What our support team needs to explain is that withdrawals are placed in a queue, the oldest ones in the queue get priority, the most recent ones are "less important". What we always mean by our statement is that we promise that within 3 days, your withdrawal will be processed from our end.

It's not that we're going to leave it pending for 3 days and then click the magic button, it's the fact that we can't guarantee it'll be done quicker than 72 hours (although trust me, we wish we could do it with our eyes closed). The moment a Payments agent gets to it, he will go ahead and click that process button after reviewing gameplay.

I know the situation is not perfect, and I mean it when I say we're trying to improve this delay. It's obviously not good for business and definitely not good for a customer.


Kind Regards,
EnergyCasino
 
Last edited:

The Viking

Paleo Meister (means really, really old)
CAG
MM
Joined
Oct 3, 2010
Location
Faroe Islands
Iv never had it take that long: if in the morning I normally get it by the evening but if in afternoon I may get it later that night but more likely lunchtime the next day.

U.K. here so don’t know if that makes a difference.

Who told you 3 days out of curiosity, Cust Service?
yes live chat but cudos to the rep 5 mintues after PM my withdrawal was paid so well done :)
maybe just a payout glitch :)
but Energy is one of my fav and hopefully will be so in near future :)
 

pinnit2014

Meister Member
PABnoaccred
mm1
Joined
Dec 13, 2014
Location
Glasgow and Home - N Ireland
yes live chat but cudos to the rep 5 mintues after PM my withdrawal was paid so well done :)
maybe just a payout glitch :)
but Energy is one of my fav and hopefully will be so in near future :)

Good stuff; never had any issues with them and the one time I thought ‘oh oh new card needs verified’ it was done in an hour or so.

Their bonanzas not been kind to me so that’s my only complaint :p
 

toms596

Newbie member
Joined
Mar 19, 2018
Location
Uk
I'm trying to get them to forward my card photos for verification but get told I have to wait for the payment team to request them first.

Seems a bit silly when I know they will be requested as I have pending withdrawals.

Question is will that delay my withdrawals having to wait 3 days for them to ask when I could send them now?
 

phiro555

Newbie member
Joined
Aug 28, 2016
Location
slovenia
Ok i se here is a casino Representative now i want that he is clarifying somthing! I play at casino 16 years! The most time i played at energy casino i am a VIP player , the serious and obvious problems if we can call them so began before 5 months, Energycasino picked the lowest RTP for their slots from the game providers! You can chek them self i am a long time member and get for every RTP lowering a message from them. I asked what are the behavior for such measurements i became the answer your rtp is 97% ?? The megaweys slots rtp is 92,7% , i whant clearly note to the casino representative that answers like the RTP from slots have nothing to do with your winings , they are teoretical and so on i exactly know what gambling is and i exactly know that gambling is not profitable my deposits per month are from 1000 to 2000€ i play nearly every day, and in 5 months i did not managed to hit a win over 500€ ! The casino went dow and is going with every day deeper, my VIP manager is not working there anymore, the casino wnet very player unfriendly, i would like to say that energycasino was one of the best brands in the online casino industry! But as i said they went terrible the highest operating slots RTP is 94,6% ! Why energycasino? What are the problems, the slots are extremely thigh the game play session are totally shortened i dont understand what happened here.
 

AgentEnergy

Affiliate Manager for Accredited Casinos
Joined
Mar 15, 2018
Location
Malta
Dear @phiro555,

We have reviewed your account and recent activity as well as your communication with us.

Both Loyalty and Customer Support Team have explained to you on several occasions that gambling carries the risk of loss and the spin results are randomly generated. As you know, all game providers we work with are tested and certified to ensure that their algorithms deliver genuine RTP and random results.

We can also see that you are being regularly rewarded for your activity and since you are in contact with your new account manager, we kindly ask you to email him directly and we will be able to give you a full breakdown of your current results and RTP in general.

Hope this helps.

Kind regards,

EnergyCasino
 
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