Dear
Cindy
Due to a recent problem with several of the Top Game video slots, including Dioblo13 and Dougies Delights which has now been fixed we and our software provider Topgame have decided to compensate all players of these games during the period that the slots were affected.
As a result of this you should have received one or two emails directly from our provider outlining the problem and notifying you of the above mentioned compensation.
We are aware that Topgame made a mistake with their first email and they informed us of this mistake on their part straight away. Apparently their first email stated that they have received a deposit from you when in fact they were crediting your balance as compensation for the problem with the slots
At no time was any player money transferred to Topgame but
funds were credited to player accounts
and it was just the email which was wrong.
On behalf of Thebes Casino I sincerely apologize for the fact that these things have happened and have been reassured by Topgame that steps have been taken to prevent any similar problem occuring in future.
I realize that you should only expect and accept the best kind of service from your online casino and it is fair to say that this is one situation where both Thebes and our provider let you down.
I can only say that I will do all that I can to ensure that your future experiences when playing at Thebes are problem free.
Should you have any questions or suggestions on this or any other matter do not hesitate to contact me.
Kind Regards
David Webb
Casino Manager
Cindy
Cindy
Due to a recent problem with several of the Top Game video slots, including Dioblo13 and Dougies Delights which has now been fixed we and our software provider Topgame have decided to compensate all players of these games during the period that the slots were affected.
As a result of this you should have received one or two emails directly from our provider outlining the problem and notifying you of the above mentioned compensation.
We are aware that Topgame made a mistake with their first email and they informed us of this mistake on their part straight away. Apparently their first email stated that they have received a deposit from you when in fact they were crediting your balance as compensation for the problem with the slots
At no time was any player money transferred to Topgame but
funds were credited to player accounts
and it was just the email which was wrong.
On behalf of Thebes Casino I sincerely apologize for the fact that these things have happened and have been reassured by Topgame that steps have been taken to prevent any similar problem occuring in future.
I realize that you should only expect and accept the best kind of service from your online casino and it is fair to say that this is one situation where both Thebes and our provider let you down.
I can only say that I will do all that I can to ensure that your future experiences when playing at Thebes are problem free.
Should you have any questions or suggestions on this or any other matter do not hesitate to contact me.
Kind Regards
David Webb
Casino Manager
Cindy
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