Elite24Bet deposit missing - casino cannot be reached

[monttma]

On Saturday January 14, I deposited 50 euros with Trustly at elite24bet The money left my bank account but did not arrive to my casino account. Now it is Monday and the money is still missing. I have tried to contact the casino by e-mail multiple times, no answer. Their live chat is offline, even though it should be open. Furthermore, slots at the casino do not work anymore, when one tries to open a game, a general error message appears. Anyone else here playing there who has had similar problems? Has the casino gone bankrupt or something? How can I get my money back?

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[maxd]

@monttma , we've received your PAB on this so please do ensure that you have read and will respect with the Player Arbitration Policies and Procedures , and please take particular note of items 1.9 and 2.3. Failure to comply with the Rules will slow, damage or even cancel your PAB.

Regards,
Max Drayman
Player Arbitration (PAB) Manager, Casinomeister.com