Videoslots blocked my account and took 1700 euros. I wrote a petition to the Madre regulator. The regulator reviewed my appeal for 2 months and requested comments from Videoslots, but Videoslots did not give any comments - they simply did not respond!
Two months later, the regulator ruled that the actions of the Videoslots are not legal and they must return my money. Videoslots still ignores everything and does not return the money !!
They are arrogant scammers. I do not know what to do, please advise)
Here is the regulator's solution:
"7. Decision
For the above reasons and the evidence presented, MADRE finds that the confiscation of the funds was unjustified. The Respondent shall either pay out any remaining funds in the player account or rescind the agreement with the player and void all bets, resulting in a repayment of any stakes offset against a seizing of any winnings and bonusses.
*snip*
October 2, 2019"
Two months later, the regulator ruled that the actions of the Videoslots are not legal and they must return my money. Videoslots still ignores everything and does not return the money !!
They are arrogant scammers. I do not know what to do, please advise)
Here is the regulator's solution:
"7. Decision
For the above reasons and the evidence presented, MADRE finds that the confiscation of the funds was unjustified. The Respondent shall either pay out any remaining funds in the player account or rescind the agreement with the player and void all bets, resulting in a repayment of any stakes offset against a seizing of any winnings and bonusses.
*snip*
October 2, 2019"
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