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eldoradopalace thinks A,2,3,4,5 is NOT a straight!

Discussion in 'Online Casinos' started by dogparkaddict, Mar 3, 2012.

Tags:
    Mar 3, 2012
  1. dogparkaddict

    dogparkaddict Dormant account

    Occupation:
    consultant
    Location:
    pittsburgh, pa
    I've been playing at eldoradopalace.com (only because they are one of the only casinos that take premium sms text message for deposit) and they recently added a slightly better jacks or better video poker game that pays "8 6" compared to their old one that pays "7 5".
    anyways, on this new jacks or better, ive hit at least 3 straights of A,2,3,4,5 and one STRAIGHT FLUSH of A,2,3,4,5 (on that, i was betting $2.50 so they owe me $125 for the straight flush alone!)

    they emailed me this
    The complaint is currently under Tech Department's inspection, however, the primary resolution has been received with brief descriptions.


    Please see below

    You wrote: <<< I had a STRAIGHT A,2,3,4,5 and it didn't pay me for a STRAIGHT>>>,

    Please see card range You must register/login in order to see the link.

    Individual cards are ranked A (highest), K, Q, J, 10, 9, 8, 7, 6, 5, 4, 3, 2 (lowest).
    It means that A,2,3,4,5 - IS NOT STRAIGHT


    More detailed resolution is coming soon.


    We hope for your understanding and patience.




    Best Regards,


    Sean
    Customer Relations Manager
    You must register/login in order to see the link.

    THEY THINK A,2,3,4,5 is NOT a straight!
    what can i do to convince them it is???
     
  2. Mar 3, 2012
  3. butterflyboogie

    butterflyboogie Senior Member MM

    Occupation:
    Making Money
    Location:
    Casino Oblivion
    straight

    This is a casino, surely they know a straight can be either way. Find material from other casinos, both online and brick and mortar regarding straights and send it to them. Hope you get it resolved. :)
     
  4. Mar 3, 2012
  5. IanO

    IanO Regular Human

    Occupation:
    Marketing and promotions
    Location:
    Ireland.
    are you saying they actually quoted that wiki page to say A-5 is not a straight? The sentence that was quoted continues....

    From wiki, the full quote: ''Individual cards are ranked A (highest), K, Q, J, 10, 9, 8, 7, 6, 5, 4, 3, 2 (lowest). Aces can appear low (as if having a value of "1") when part of an A-2-3-4-5 straight or straight flush.''

    Even one of their CS reps confirmed ace-five is a straight. Have you got game logs or screen shots showing the unpaid hands?
     
  6. Mar 3, 2012
  7. LaHutti

    LaHutti Sr. ÜberUnter Ass. Man. webby PABnonaccred PABaccred

    Occupation:
    .
    Location:
    East and West
    That is amazing.
    Hope you have some screenshots.
     
  8. Mar 3, 2012
  9. SlotMonster

    SlotMonster Twitch Streamer - Affiliate webmeister

    Occupation:
    Affiliate
    Location:
    Belarus
    OMG!!! :lolup:

    We need to check, maybe they think that five cards of the same color is actually a flush! :D
     
  10. Mar 4, 2012
  11. Mousey

    Mousey Ueber Meister Mouse CAG

    Occupation:
    Pencil Pusher
    Location:
    Up$hitCreek
    Someone humor me... what software is this? And OP, we need to know exactly which game you were playing (saying 'new Jacks or Better' isn't specific enough), and a screenshot. With those bits of info members here can at least have a look to see what's what.
     
    1 person likes this.
  12. Mar 4, 2012
  13. bpb

    bpb Banned User - repeated violations of rule 1.14 (tr PABnorogue PABnonaccred

    Location:
    Haverhill
    It's cute that a company can operate an online casino without knowing one of the most fundamental aspects of poker hand rankings.

    I could understand if a newer company made the mistake of not realizing that A2345 is the 2nd highest straight in pai gow poker, while being the lowest possible straight in traditional poker hand ranking. That one's a bit strange and I've personally witnessed some issues at live pai gow poker.
     
  14. Mar 4, 2012
  15. mattsgame

    mattsgame Ueber Meister CAG webmeister

    Occupation:
    Web Master
    Location:
    Clown Town
    Stop playing here now!!

    I know you said you like them because they offer premium sms text deposits (first i have heard of this option before) and I dare say the reason they accept this method is so they can make a killing. These guys do not pay and have been very suss since they first opened, Even some of the less (how do I put this) ethical websites have a warning about these guys for non payments, rigged casino games etc.

    The fact that the CSR don't know what a straight is and then redirects you to a wiki that proves your point is mind boggling.

    If I was you I would walk away from this casino ASAP and have a look at some of the better casinos that accept U.S players, plenty of U.S players here on CM that would be willing to help you out with where to play and how to deposit.

    Good Luck
    Matt

    P.S Mousey: They use Connective Games :confused: (Which I think is their own software)
     
    4 people like this.
  16. Mar 4, 2012
  17. Mousey

    Mousey Ueber Meister Mouse CAG

    Occupation:
    Pencil Pusher
    Location:
    Up$hitCreek
    You must register/login in order to see the link.

    Well, my googling hasn't turned up anything as to other accusations of rigged software (so far), but from what I have found... jeez.... it's not a good idea to play there??
     
  18. Mar 4, 2012
  19. mattsgame

    mattsgame Ueber Meister CAG webmeister

    Occupation:
    Web Master
    Location:
    Clown Town

    I am trying to pin point where I had seen the complaint/s about rigged software before I have a feeling it was on VP but not 100% sure. Connective Games is based in Russia (first warning sign usually). From what I can find their last TST testing was back in 2009.

    Connective games is also merged with xxhttp://www.onecybertech.com/

    It also seems they have a link to xxxhttp://www.intrice.com/casino-gaming-software-developers.html Who I have never even heard mentioned before but "which makes us the most popular online gaming software providers in the industry." :confused:


    Eldorado is also on CM's Rogue list.
     
  20. Mar 4, 2012
  21. chuchu59

    chuchu59 gambling addict CAG PABnonaccred

    Occupation:
    EXECUTIVE
    Location:
    SOMEWHERE IN ASIA
    I learned somewhere that in poker A,2,3,4,5 is called a wheel and is the lowest form of a straight and even lower than 2,3,4,5, 6 but to say its not a straight is uttely unbelievable and ridiculous.
     
  22. Mar 4, 2012
  23. vinylweatherman

    vinylweatherman You type well loads CAG MM

    Occupation:
    STILL At Leisure
    Location:
    United Kingdom
    .....except it doesn't. It goes on to say that in Poker it IS a straight because the A can be either high or low.

    I suspect what they have done is to implement this "trick" to make up for "new Jacks or Better" having a better paytable than the old, and may have prepared this "Wiki proves it" in advance knowing that players are bound to notice and question the payouts.
     
  24. Mar 4, 2012
  25. Seventh777

    Seventh777 RIP Roy

    Occupation:
    Builder, mainly renovations.
    Location:
    Planet Tharg, dark side, where nothing grows.
    Matt was stating that wiki does state it is a straight and thus proving the OP`s point. So it does. ner ner :D.
     
    1 person likes this.
  26. Mar 4, 2012
  27. BingoT

    BingoT Nurses love to give shots

    Occupation:
    Nursing & Run Bus Trips
    Location:
    Hartford,Ct
    In my World 1,2,3,4,5 is a straight

    eldoradopalace thinks A,2,3,4,5 is NOT a straight!: omaha-1.jpg,Mar 4, 2012
     
  28. Mar 4, 2012
  29. vinylweatherman

    vinylweatherman You type well loads CAG MM

    Occupation:
    STILL At Leisure
    Location:
    United Kingdom

    ner ner yourself. That is what I said. The Wiki link says it IS a straight, so it does NOT prove the CSR's point.
     
  30. Mar 4, 2012
  31. herpiderp

    herpiderp Dormant account

    Occupation:
    Student
    Location:
    England
    I wouldn't want to play a game of hi-lo anything with the guys who wrote this software.
     
  32. Mar 4, 2012
  33. Seventh777

    Seventh777 RIP Roy

    Occupation:
    Builder, mainly renovations.
    Location:
    Planet Tharg, dark side, where nothing grows.
    My bad it was your wording, ner ner nikki ner ner :p.
     
  34. Mar 5, 2012
  35. vinylweatherman

    vinylweatherman You type well loads CAG MM

    Occupation:
    STILL At Leisure
    Location:
    United Kingdom
    Maybe my wording is just too complicated for someone from Essex.

    ner ner nikki nikki knickers ner ner with brass knobs on - no returns:p:p
     
  36. Mar 5, 2012
  37. Mousey

    Mousey Ueber Meister Mouse CAG

    Occupation:
    Pencil Pusher
    Location:
    Up$hitCreek
    Boy, boys! Back to this mysterious VP game. :p

    Does anyone already have the software loaded so you can check the paytable for us? I won't download rogue... It may be something that Jacobsen would be interested in, but we need info.
     
  38. Mar 5, 2012
  39. skiny

    skiny Banned User - violation of <a href="http://www.cas

    Occupation:
    Doing everyone else's job.
    Location:
    Canada
    Well, I think your best bet is to forget about trying to collect the money you won with their software and offer to sit down at a table and play some real poker.

    They're obviously not very well versed on what constitutes a poker hand so the odds would really be in your favor.

    Here are some suggestions.

    eldoradopalace thinks A,2,3,4,5 is NOT a straight!: poker.jpg,Mar 5, 2012

    Go clean house. :)
     
    8 people like this.

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