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Eesh, way to scare me, Intercasino

Discussion in 'Online Casinos' started by dionysus, Jun 11, 2015.

    Jun 11, 2015
  1. dionysus

    dionysus can turn wine into water CAG MM

    I'm a Canucklehead
    Jinkies. Just got 5 emails back to back to my email informing me 5 deposit attempts failed on my acct. I went to live chat and confirmed the emails were in fact theirs.

    Problem is - I havent played there since 2013. So, naturally, I assumed, an ex tried to use my acct (they'd know all my personal details) or someone had hacked my acct.

    Anyway, turns out, their system sent some reallllllllllly old failed transactions (we're talking 3 years old here). No biggie end of day. Chat was polite enough. But man, was thinking the worst of an old flame lol....and my general casino security.
    Anyway, if anyone else gets any, before you freak out, go to live chat - you might get the same system error.
  2. Jun 11, 2015
  3. conker

    conker Senior Member CAG MM webmeister

    Thanks for the heads-up.

    I agree, not the kind of meesages you want to be seeing, especially when 5 come through at once!!!
    1 person likes this.
  4. Jun 11, 2015
  5. Casinomeister

    Casinomeister Forum Cheermeister Staff Member

  6. Jun 11, 2015
  7. dionysus

    dionysus can turn wine into water CAG MM

    I'm a Canucklehead
    I've been working on my usual swearing like the love child of a trucker and a sailor. :D
  8. Jun 11, 2015
  9. Mousey

    Mousey Ueber Meister Mouse

    Pencil Pusher
    Time for a Scooby Snack!
    1 person likes this.
  10. Jun 11, 2015
  11. hedgehok

    hedgehok Meister Member mm3

    same here: got 7 mails
    1 person likes this.
  12. Jun 14, 2015
  13. Vince Inter

    Vince Inter Dormant account

    InterCasino Representative

    We are aware that you have received a number of emails in the last few hours stating that you have had a declined transaction.

    Firstly let us sincerely apologise for these emails sent in error and assure you that no payment was attempted or card used without your expressed authorisation.

    Overnight our payments provider; who are a fully authorised and regulated financial institution; updated their database which changed the status of previous incomplete transactions attempted to failed transitions. This action triggered an email notification.

    I would like to again assure you that your card/payment wallet were not impacted and no payment attempt was made or called for. The integrity of any of your account information was never compromised.

    Let me personally apologise sincerely for any concern this may have caused.

    Should you have any further issue please do hesitate to contact my support team.

    Yours sincerely

    Chief Executive Officer
    3 people like this.

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