Ecocard blocked me

[Osloking]

Hello everyone, i have a little situation here and its regarding Ecocard. to tell you the whole story here is the thing

i registred at vegas sky and got 38 no deposit bonus and after WR i had 200euro i wanted to withdaw, i couldn't find any withdraw option that i wanted so i needed to make a new online wallet = ecocard. after registering i deposited money to ecocard and deposited to vegas sky for be able to withdraw the winnings.

i sent all the doc they needed for verifying me but today i got this email from eco card :

"We regret to advise that your EcoCard account has been permanently closed in accordance with the PSI-Pay Terms of Use. Unfortunately, we will not be able to accept any further applications from you in the future."

maybe its my country that is the problem but why on earth would they let me deposit and register? also i have founds on that account, and what will happend to my vegas sky withdraw? the worst part is the CS the night before told be your account will be verifyed in few hours..

i finally got in touch with ecocard (they actually ignored my emails and blocked chat) and you can read the whole conversation :

Me GREEN, CS RED

11:07 You are now chatting with EcoCard Live Support
11:07 EcoCard Live Support: Welcome to EcoCard Live Support, how can I help you?
11:08 EcoCard Live Support: also no one answer my email, ive never been a place they actually ignoring my emails
11:08 EcoCard Live Support: Can I have your 10 digit EcoCard account number please?
11:08 EcoCard Live Support: ********
11:10 EcoCard Live Support: We regret to inform that your EcoCard account has been permanently closed in accordance with the PSI-Pay Terms of Use.
11:10 EcoCard Live Support: Unfortunately, we will not be able to accept any further applications from you in the future.
11:11 EcoCard Live Support: yes but why?
11:11 EcoCard Live Support: There is no additional information I can provide.
11:11 EcoCard Live Support: i also have founds in my account, are this theif tactic you guys use?
11:12 EcoCard Live Support: I am sorry, there is no other explanation I can provide.
11:13 EcoCard Live Support: what you mean? i have money in my account that i deposited, are you saying that you will take my money?
11:14 EcoCard Live Support: Please wait a few moments, I will contact the respective department.
11:14 EcoCard Live Support: ok
11:20 EcoCard Live Support: Your account is temporary reopened with a possibility to transfer the funds to merchants.
11:21 EcoCard Live Support: what does this excatly means?
11:22 EcoCard Live Support: You may transfer your funds to another site.
11:22 EcoCard Live Support: ive have a withdraw that coming very soon from a casino that i won back to eco card, will i be able to get that money or how long is my acount open?
11:23 EcoCard Live Support: No, you will not be able to receive those funds to your EcoCard account.
11:23 EcoCard Live Support: You may only spend the remaining funds from your account.
11:24 EcoCard Live Support: and what must i tell the casino? they usually must pay back to where it first deposit come from?
11:25 EcoCard Live Support: You may contact their support and inform that it is not possible to receive your funds to EcoCard account.
11:25 EcoCard Live Support: yes but what reason should i give them?
11:25 EcoCard Live Support: its due to money laundring that they must know
11:26 EcoCard Live Support: if you can give me a reasonable thing i will be ok
11:26 EcoCard Live Support: You may inform them that this is because of your account being closed.
11:26 EcoCard Live Support: There is no explanation I can provide.
11:26 EcoCard Live Support: beacuse why? i did nothing wrong at all?
11:27 EcoCard Live Support: ok i see i come to no were with this, but i can say that thi is the worst treatment i have got from any place
11:28 EcoCard Live Support: We apologize for the inconveniences caused.
11:28 EcoCard Live Support: ok good bye for now

FYI i am in contact with vegas sky regarding the withdraw, hopefully they change my withdraw option as they seems to cooperating with me.

 

[Vegasbum]

Yes that is poor customer sevice. They should give you the reason for blocking your account. But what can you do? They have your money and make the rules (as bad as they are).

For the money you have in your account with ECO, I would send to a casino that you know you can withdraw from. Then be done with Eco Card.

I have used them in the past but their fees are just too much for me.

Good luck Osloking and I hope you get it sorted out

 

[vinylweatherman]

Yes that is poor customer sevice. They should give you the reason for blocking your account. But what can you do? They have your money and make the rules (as bad as they are).

For the money you have in your account with ECO, I would send to a casino that you know you can withdraw from. Then be done with Eco Card.

I have used them in the past but their fees are just too much for me.

Good luck Osloking and I hope you get it sorted out

They did, it slipped out. They believe the account was set up to launder money, rather than to genuinely play at casinos. Technically, this might be correct, as where countries restrict online gambling, cicumventing these rules is effectively "money laundering". Casinos and processors are doing this every time they process a deposit or withdrawal for a US player. EcoCard also widely participate in "money laundering" as they do not obey ALL restrictions placed by individual governments on online gambling. Eco card itself exists to provide a means to transfer money between player and casino where the main institutions block such transactions due to local restrictions. It therefore seems odd that in this case that Eco card have decided to OBEY the restrictions in Norway for once