Question During Freespins account get closed down, BetSpin.com

[AffGency]

These texts can be found at the bottom of almost every section at Guts and Betspin web sites, making them the most repeated and most visible texts on both web sites.

Guts


Betspin


You can never be a customer of a domain name, but you are the customer of the actual company, operating under certain licenses. The company/license information is the most visible and most repeated information on almost all Malta based sites. But I guess it would be better if in addition to that the connection and it's consequences would be made more clear more directly.

Sorry but are you joking ?

the most visble and repeated texts ?

You do not have permission to view link Log in or register now.

i come to a landingpage where there is none info ... nothing just a woman in a train station or so tipping anything in her mobile

there are no infos of any company

Just always Open Free Account

click on this :

You do not have permission to view link Log in or register now.

you get again no infos about any company


Im not sure what eyes you have but if its human eyes its impossible to figure that out .... i even didnt know the company name of guts.com

 

[AffGency]

also at betsson you can self exclude from there but still play at betsafe and any other room

I never had any problems with depositing, cashing out ect. with them

Im not sure if they have the same licence but you can not ask your customer to check the licence for every room you play or want to play

 

[AffGency]

Excellent, an honest acknowledgement of the problems created by this situation. The system failed to spot a SE'd player and also admitted the player couldn't reasonably be expected to know the licence link between Betspin and Guts. The player paid his winnings too up to that point so no unjustified FU no-pay used either. This is creditable and what we'd expect from Guts and Betspin so they haven't let the player or themselves down.
It does however underline why casinos MUST clarify this to prevent further incidences.

My suggestion is a couple of lines tagged under the 'take a break' or self-set SE button' (whichever the casino considers the button to be) explaining that:

"This SE will apply to both this site and xxxx and yyyy" (list as applicable.) You will not be able to log-on to any of these sites for the duration you requested. Contact Customer Service if you have any outstanding monies to be withdrawn during this period."

Not only for the protection of the Player but also to protect the Casino

Everyone knows you are very fair ( Betspin/Guts.com)

So they can just self exclude them at guts.com go to betspin, deposit maximum and hope for a big cash ... knowing you will pay at least the deposit back !!

( i just played 2€ spins and won a full Thor with two wilds - 4000 coins is the outcome ( Hall of Gods ) .. thats why i was in plus )

 

[dunover]

Not only for the protection of the Player but also to protect the Casino

Everyone knows you are very fair ( Betspin/Guts.com)

So they can just self exclude them at guts.com go to betspin, deposit maximum and hope for a big cash ... knowing you will pay at least the deposit back !!

( i just played 2€ spins and won a full Thor with two wilds - 4000 coins is the outcome ( Hall of Gods ) .. thats why i was in plus )

Good point and an example of why it would be fair play to BOTH parties.

 

[vinylweatherman]

These texts can be found at the bottom of almost every section at Guts and Betspin web sites, making them the most repeated and most visible texts on both web sites.

Guts


Betspin


You can never be a customer of a domain name, but you are the customer of the actual company, operating under certain licenses. The company/license information is the most visible and most repeated information on almost all Malta based sites. But I guess it would be better if in addition to that the connection and it's consequences would be made clearer more directly.

The MGA have a system whereby unrelated operators can share a licence. We have had reps from other casinos vigorously complaining that we have WRONGLY concluded that they are related because they share the same MGA licence, so it is unreasonable to expect even an expert, let alone a customer, to use the licence information to verify relationships between individual casinos.

There are a few casino owners who are VERY ANGRY about being linked to one another through the MGA licences, and it's often due to one "honest" casino being linked to a rogue one because they share the same licence, with the rep for the "honest" casino doing their best to demolish the view that they are even slightly related. One debate got so heated that CM himself had to caution players against making the assumption that casinos could be said to be connected because they share the same licence at the MGA without some other corroborating evidence.

 

[AffGency]

We already have Monday .. Phil i guess you should have get an answer already from NetEnt ??

I mean how long can this take ?

 

[Betspin - Phil]

We already have Monday .. Phil i guess you should have get an answer already from NetEnt ??

I mean how long can this take ?

Hi,

Yes, I received a response. For the game in question the free spins should be saved for 12 months.

So when your account is re-opened you should be able to just go in and finish them off.

If this doesn't happen of course please do let me know.

Cheers,
Phil.

 

[AffGency]

Hi,

Yes, I received a response. For the game in question the free spins should be saved for 12 months.

So when your account is re-opened you should be able to just go in and finish them off.

If this doesn't happen of course please do let me know.

Cheers,
Phil.

awesome ... i guess so when guts.com reopens for me .. im able to login at betspin too right away ?

thanks again for the news and asking !!

 

[Betspin - Phil]

awesome ... i guess so when guts.com reopens for me .. im able to login at betspin too right away ?

thanks again for the news and asking !!

Exactly