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Dunder Casino Support

Discussion in 'Online Casinos' started by philderby1, Mar 18, 2016.

    Mar 18, 2016
  1. philderby1

    philderby1 Senior Member

    Occupation:
    factory worker
    Location:
    derby
    Okay So I set up an account and fully verified a account at Dunder to find that there is no live support including phone support to claim bonuses and any other queries.

    Stressed and half pissed, any help?

    Regards

    Phil.
     
  2. Mar 18, 2016
  3. dionysus

    dionysus can turn wine into water CAG MM

    Occupation:
    n/a
    Location:
    I'm a Canucklehead
    There's live chat as far as I can see, just that it's not 24/7
    re - The chat is currently closed. We're open between 10am - 10pm CET, but leave us a message below and we'll get back to you as soon as possible.
     
  4. Mar 18, 2016
  5. philderby1

    philderby1 Senior Member

    Occupation:
    factory worker
    Location:
    derby
    we know this, however thank you for saying ^-^
     
    1 person likes this.
  6. Mar 18, 2016
  7. dionysus

    dionysus can turn wine into water CAG MM

    Occupation:
    n/a
    Location:
    I'm a Canucklehead
    Lol, if you know there's no live support after 10pm and no phone, why not wait to deposit?
    It's not uncommon for casinos to not have not 24/7 support, especially in the early stages until they've a large enough player base to justify one.
     
  8. Mar 19, 2016
  9. jjezebel37

    jjezebel37 Meister Member mm1

    Occupation:
    sales/marketing
    Location:
    Belfast (Northern Ireland)
    I sent in my ID yesterday. No reply, no acknowledgement.
    I hate sending ID over email but it's for a small withdrawal and there was no other way.
    Same here, was no chat later last night.
     
  10. Mar 19, 2016
  11. Harry_BKK

    Harry_BKK Meister Member CAG mm1

    Occupation:
    job is OK
    Location:
    Balcony
    1 person likes this.
  12. Mar 19, 2016
  13. jjezebel37

    jjezebel37 Meister Member mm1

    Occupation:
    sales/marketing
    Location:
    Belfast (Northern Ireland)
    Thanks.
    I agree, why close live chat at the busiest time of the evening?

    I have no doubt I'll get paid. What concerns me is that I have had no response to sending my ID. These are important documents and should be treated as so. Even a generic..."we received your documents" response would be an idea.
     
    2 people like this.
  14. Mar 19, 2016
  15. DepositSpinLose

    DepositSpinLose Experienced Member

    Occupation:
    self employed
    Location:
    british columbia
    ENOUGH OF THIS........

    come on folks.....please mend this with the firs DUNDER, tired of reading about this casino. just saying;)
     
    1 person likes this.
  16. Mar 19, 2016
  17. Deeplay

    Deeplay New World Order CAG mm1 webmeister

    Occupation:
    Works For Self
    Location:
    The biG Eu
    Well your lucky as you have only waited 1 day so far. I have waited 6 days now ;)
    and like you hate sending anything like this through insecure email. I wont do it again thats for sure.

    So heading towards a full week with not even a reply they received my documents. Sent a pm
    to the rep here yesterday and - u guessed it no reply ;-)

    I am amazed actually guts allow such amateurs to use there platform.
     
    1 person likes this.
  18. Mar 19, 2016
  19. fun4all

    fun4all Senior Member

    Occupation:
    .
    Location:
    .
    Totally agree I sent my documents via email days ago and no response either, disappeared into a void I guess, which is worrying. I did PM the rep on here and was told my account was "ok".
     
  20. Mar 19, 2016
  21. dunover

    dunover Unofficial T&C's Editor Staff Member CAG PABnononaccred PABnonaccred PABinit mm3 webmeister

    Occupation:
    International Money Launderer
    Location:
    the bus shelter, opposite GCHQ Benhall
    Hang on a moment, we've just had a big thread that Bryan's changed to 'Not Tested' or whatever and people have played there? :what:

    Can't say you weren't warned.

    I bet Nicola wishes she'd never started it.:rolleyes:
     
    1 person likes this.
  22. Mar 19, 2016
  23. jjezebel37

    jjezebel37 Meister Member mm1

    Occupation:
    sales/marketing
    Location:
    Belfast (Northern Ireland)
    yup :thumbsup:
     
  24. Mar 19, 2016
  25. philderby1

    philderby1 Senior Member

    Occupation:
    factory worker
    Location:
    derby
    probably shouldn't have deposited there tbh, anyway Im well pleased about winning the royal panda 2 year promotion so dont give a fu##!

    spending a day as a panda will be a new experience
     
  26. Mar 19, 2016
  27. Deeplay

    Deeplay New World Order CAG mm1 webmeister

    Occupation:
    Works For Self
    Location:
    The biG Eu
    Not made a deposit no - did send in documents to see how responsive they were

    result = no response at all. Not even to my PM

    so far its 0 out of 10 for this lot.

    About one of the worst botched questionable launches I have seen in a long while
    and not in any way transparent.
     
    3 people like this.
  28. Mar 19, 2016
  29. Nicola

    Nicola Casino Affiliate MM mm1 webmeister

    Occupation:
    Web Developer
    Location:
    Green Park, London
    Oh yes :)

    Until Dunder announce who is really behind the brand I would advise giving them a wide birth!
     
    2 people like this.
  30. Mar 19, 2016
  31. Deeplay

    Deeplay New World Order CAG mm1 webmeister

    Occupation:
    Works For Self
    Location:
    The biG Eu
    Agreed which they have steadfastly refused to do up until now dodging the question with vague answers.
    Some could say its info to be kept private ... but not when it comes to where I deposit and squander my
    hard earned ££$$$
     
  32. Mar 19, 2016
  33. Jono777

    Jono777 Meister Member CAG mm4 mm1

    Occupation:
    Self- Employeed
    Location:
    Wolverhampton
    Harry's 'Two in a basement' theory seems more and more likely the way this is developing.

    I would add my 'guess' at this point and go as far to say 'Two Ex Casumo Employees in a basement'
     
    2 people like this.
  34. Mar 19, 2016
  35. dunover

    dunover Unofficial T&C's Editor Staff Member CAG PABnononaccred PABnonaccred PABinit mm3 webmeister

    Occupation:
    International Money Launderer
    Location:
    the bus shelter, opposite GCHQ Benhall
    My missus had one of those now it's like lobbing a sausage down a corridor.

    Best typo I seen this week...:D
     
  36. Mar 19, 2016
  37. Nicola

    Nicola Casino Affiliate MM mm1 webmeister

    Occupation:
    Web Developer
    Location:
    Green Park, London
    Stupid auto-correct :p
     

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