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Dumb bonus rules at CasinoCraze

Discussion in 'Online Casino and Poker Complaints - old section' started by DealerBusts, Nov 11, 2004.

    Nov 11, 2004
  1. DealerBusts

    DealerBusts Dormant account

    Location:
    UK
    I thought i'd try out this new Bossmedia casino who are owned by Sportingbet. I made a 100 deposit thinking that i'd receive the 100% match bonus in my currency. Well that was not the case and i got maximum of $100 instead. I enquired about the wagering requirements and they told me it was 25x deposit and bonus. I asked if i would only have to wager the amount of my deposit that matched the bonus and they told me it was my entire initial deposit!

    So i had to wager 33% more because i had deposited more than $100. I told the CS over live chat that it was an unfair rule but he would not budge from what it said on the website and told me that his manager was fully aware of the policy. It seems to me that the casino is discouraging anyone from depositing big there which seems stupid. If you deposited $1000 then you would need to wager something like $30k for a measly $100 bonus.

    I'm forfeiting the bonus anyway. I did play a few hands of BJ and saw the dealer hit soft 17. When did Bossmedia change the BJ rules? Anyway that further deterred me from playing here.
     
  2. Nov 11, 2004
  3. Stanford

    Stanford Dormant account

    Location:
    USA
    This is something the Wizard is going to have to hear about. Anybody else seen this soft 17 rule change?

    Stanford.
     
  4. Nov 11, 2004
  5. sw2003

    sw2003 Dormant account

    Location:
    somewhere :)
    This is not the only casino that has this stupid rule. I would let them take the bonus back and just leave.
     
  6. Nov 11, 2004
  7. trick

    trick Dormant account

    Well, he deposited in error but otherwise it is pretty clear in the T&Cs how WR is calculated and personally I have seen this way of doing it many many times....

    Besides that I think he'll have a hard time forfeiting when he has already played some hands...
     
  8. Nov 11, 2004
  9. DealerBusts

    DealerBusts Dormant account

    Location:
    UK
    I usually deposit the right amount so i don't have much personal experience with the wagering requirements applied on excess amounts. I know that quite of lot of casinos set a limit on the wagering requirements with regard to the amount of the initial deposit that it applies to. The casino will allow me to forfeit the bonus just as most Bossmedia casinos do.

    I was surprised when the dealer hit his A-6 and drew a 2. Fortunately i had a 20. Its the first time i've seen this happen. I haven't played much Bossmedia casinos this month but i don't remember seeing this happen before. The software CasinoCraze uses looks like other Bossmedia casinos, maybe a little more polished...hard to say.
     
  10. Nov 11, 2004
  11. GrandMaster

    GrandMaster Ueber Meister CAG

    Occupation:
    Mathematician by day, online gambler by night.
    Location:
    UK
    If the bonus works like at other Boss Media casinos, you can always withdraw your deposit and winnings.
     
  12. Nov 12, 2004
  13. trick

    trick Dormant account

    Yes, sorry... Been a while since I was playing BossMedia.... He can withdraw at any time...

    Other than that, dealer does hit on soft 17, but it's the only time I've ever seen it on Boss.... Casino365 uses Boss too, but no hit on soft 17, so it's not like all Boss casinos does it...
     
  14. Nov 13, 2004
  15. big_mac

    big_mac Experienced Member

    Occupation:
    student
    Location:
    uk
    Yes, I queried this with sporting odds at the end of October.

    They said
    'Thank you for your email. We have forwarded this over to our software
    providers so that they can determine what has happened here and resolve any
    bugs there may be. Thank you for bringing this to our attention.'

    followed by:-

    'Thank you for your email. Having looked into this we can confirm that the
    dealer is permitted to hit on a soft 17 as this is also a 6.

    If there is anything else we can do for you please do not hesitate to
    contact us.'

    It used to stand on soft 17, the published rules didn't change and the table graphics didn't change.
    But after such a 'helpful' reply, I decided that there was no point in me trying to argue with them about it.
     
    Last edited: Nov 13, 2004
  16. Nov 13, 2004
  17. m249a

    m249a Dormant account

    Occupation:
    self employed
    Location:
    Pa
     
  18. Nov 13, 2004
  19. Stanford

    Stanford Dormant account

    Location:
    USA
     

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