I have been a loyal customer of DrVegas for many years. I was affected by their Worldpay issues but stayed with them. When they changed their payment gateway provider earlier this year I was promised their would be an improvement, no, it's worse!
Their withdrawal processes are soooo frustrating and the wait to see my winnings in my bank is to say the least, ridiculous, 8 days or more, it never used to be like this, withdrawals would always be in my bank within a couple of days. I now have to chase and chas to get my money!!
I withdrew £1500 on 6 August, 5 working days later still 'awaiting authorisation' emailed and told Phil will authorise first thing today (Saturday) haven't looked yet to see if he has.
I have asked on numerous occasions why withdrawals take so long, never get an answer, always an apology though!!!
I am really fed up with them now, great Casino that really lets themselves down with non competitive withdrawal times.
Had enough now!!!
Their withdrawal processes are soooo frustrating and the wait to see my winnings in my bank is to say the least, ridiculous, 8 days or more, it never used to be like this, withdrawals would always be in my bank within a couple of days. I now have to chase and chas to get my money!!
I withdrew £1500 on 6 August, 5 working days later still 'awaiting authorisation' emailed and told Phil will authorise first thing today (Saturday) haven't looked yet to see if he has.
I have asked on numerous occasions why withdrawals take so long, never get an answer, always an apology though!!!
I am really fed up with them now, great Casino that really lets themselves down with non competitive withdrawal times.
Had enough now!!!