oh ok, is @cncas2123 a liar then?
I emailed one of their sites on Friday and requested that my account was permanently closed - I was tired of being messed around with the verification process at this particular site - and I got an email this morning asking if I was sure I wanted the account closed.
I replied that I did want the closure, but i only wanted it at that one site, lo and behold 15 minutes later I get an email to say my permanent self exclusion has started and it covers all sites on the licence.
I have spent most of the afternoon trying to get this sorted out as I tried to login to a different site under the licence and im blocked, their CS said it was because I had a SE at Lucky Louis. Went to CS at LL and he initially said it was a SE, then stated it was closure so I asked for escalation, was told by the supervisor its SE as that is their means of closing an account permanently.
I must be a liar too as you are fully aware I was told on numerous occasions the ONLY way to close an account is to SE.
Not sure when cncas2123 posted or tried to close his account and I would need his username to check , but we changed our procedures recently .
Now the support Agent will give all the Options open to the player and if they still want to close the account it will be done for them
We are in the process of automating this