DrueckGlueck casino is now in the Accredited Section

Ditched

wife Loved the site, played as main site for several months progressed up the vip charts then.......................

Bang came the email regarding bonuses. she could no longer have anything over 25%. Wagering was going up to x30 (x37.5 netent real terms)..

she Spoke to live help and email to find out why the bonus cap all she get is its managers choice and no reason why..........

Well its good news for bet at guts etc as they now get her cash instead as if thats how they want to treat vip members then she not intrested....
 
For anyone thinking of playing at this site it is worth to note one thing. Even though they have games from a large selection of suppliers, the selection from each supplier is kind of mediocre. They have Microgaming-games, but they do not have IR, TS2, TFROL etc. Same goes with Netent.
 
I just registered... 3.5% fee on instadebit... 5% fee on paysafecard :O wow.... thats a first... biggest fees I have ever seen .... ever... so 50$ paysafecard is 50 + 4$ fee at the store.... + 2.50 on drueckglueck deposit.... that hurts


...steep...you're down 6.50$ before you even start.
and we have paysafe cards. where?
 
Complain? Or not?

Hope this is the right part of the forum for this.....?

I´m from germany and opened an account at Drueckglueck 3 weeks ago, as they are accredidet here and I had some good experiences at other SkillOnNet casinos, such as Playojo and slotsmagic. Well, I should have known that Drueckglueck has a licence for germany and as I am not living in "Schleswig-Holstein" I am not able to play there. but... you know. Sometimes you just don´t think about such things while registering at an onlinecasino. My fault.

BUT, and that´s not my fault I think, after registration I did a deposit and I immediately uploaded my docs for KYC. Never heard from them since today.... That´s 3 weeks after I uploaded my docs. Today I got an Email from them, that I am not allowed to play there because I am not living in Schleswig Holstein.

Mhhh now I am not really sure what to do. During the last 3 weeks I deposited an amount of 200 EUR in sum. Didn´t manage to win something. So at least.... I had lost the money anyways....

But otherwise....if they where just a little bit quicker with doing the KYC I would have saved 200 EUR´s.....

What would you do here? Talk with them and try to get my deposits back or not?

Hope u´ll understand my english btw...
 
Hi Senfpott

Please send me your username and i will check for you
Sounds like to me you received the wrong email from DrueckGlueck.de


Krystal


Hope this is the right part of the forum for this.....?

I´m from germany and opened an account at Drueckglueck 3 weeks ago, as they are accredidet here and I had some good experiences at other SkillOnNet casinos, such as Playojo and slotsmagic. Well, I should have known that Drueckglueck has a licence for germany and as I am not living in "Schleswig-Holstein" I am not able to play there. but... you know. Sometimes you just don´t think about such things while registering at an onlinecasino. My fault.

BUT, and that´s not my fault I think, after registration I did a deposit and I immediately uploaded my docs for KYC. Never heard from them since today.... That´s 3 weeks after I uploaded my docs. Today I got an Email from them, that I am not allowed to play there because I am not living in Schleswig Holstein.

Mhhh now I am not really sure what to do. During the last 3 weeks I deposited an amount of 200 EUR in sum. Didn´t manage to win something. So at least.... I had lost the money anyways....

But otherwise....if they where just a little bit quicker with doing the KYC I would have saved 200 EUR´s.....

What would you do here? Talk with them and try to get my deposits back or not?

Hope u´ll understand my english btw...
 
its OK, i found your account and i was right, you were sent the wrong email

you have nothing to worry about and all is ok
your account is on Drueckglueck.com so you are playing under our Malta license
the email was sent from DrueckGlueck.de

apologies for the mistake and you can keep playing with no issues

Krystal



Hope this is the right part of the forum for this.....?

I´m from germany and opened an account at Drueckglueck 3 weeks ago, as they are accredidet here and I had some good experiences at other SkillOnNet casinos, such as Playojo and slotsmagic. Well, I should have known that Drueckglueck has a licence for germany and as I am not living in "Schleswig-Holstein" I am not able to play there. but... you know. Sometimes you just don´t think about such things while registering at an onlinecasino. My fault.

BUT, and that´s not my fault I think, after registration I did a deposit and I immediately uploaded my docs for KYC. Never heard from them since today.... That´s 3 weeks after I uploaded my docs. Today I got an Email from them, that I am not allowed to play there because I am not living in Schleswig Holstein.

Mhhh now I am not really sure what to do. During the last 3 weeks I deposited an amount of 200 EUR in sum. Didn´t manage to win something. So at least.... I had lost the money anyways....

But otherwise....if they where just a little bit quicker with doing the KYC I would have saved 200 EUR´s.....

What would you do here? Talk with them and try to get my deposits back or not?

Hope u´ll understand my english btw...
 
its OK, i found your account and i was right, you were sent the wrong email

you have nothing to worry about and all is ok
your account is on Drueckglueck.com so you are playing under our Malta license
the email was sent from DrueckGlueck.de

apologies for the mistake and you can keep playing with no issues

Krystal

Hi Krystal,

thanks a lot for looking into this so fast. :thumbsup:

Perfect!!! Just felt like giving the casino a freeroll. But in this case, everything is fine.

Thank you!!
 
Im see All Ego brands casinos like ( CasinoRedKings - EU Casino - DruckGluck - SlotMagick -LuckyNicki - PlayOjo ) and all their brands have this Skrill Netteler bonus rule Trap .


They have now deep in terms and conditions rule - " While making bets to wager any deposit bonus/offer (free or deposit) the maximum bet permitted is 5 (eg, 5 EUR, 5 GBP) or 10% of the bonus amount (the lower amount applies), however if your deposit was with Neteller or Skrill the max bet is 1 (eg, 1 EUR, 1 GBP). Failure to comply with this rule means you are in breach of the deposit bonus/offer terms and We reserve the right to void and remove any winnings So most popular deposit methods for player are still e-wallets .

So in case some their brands have welcome bonus like 100% up to 100€ - then if player deposit 100€ with e-wallet and recived 100€ bonus then wagering is 30 x bonus -> 100 x 30 = 3000€ -> Only in GVG software slots beacose we have in terms and conditions rule " *Games by GVG count 100%, all other games count 50% " (Previous some time ago this rulez was 75% not 50% ....)

And GVG software slots are not so popular like other softwares avalible in site + probably this software have lower RTP% compared to other more popular slots from other providers
But If player Deposit 100€ with ewalet and recived 100€ bonus - and player play in slots from some Microgamng - Net Ent or Merkur software ( any other software then GVG) Then wagering increased x2

So Player make with e-wallet 100€ deposit + 100% bonus player have 200€ = wagering its 3000€ ( only GVG slots ) or 6000€ in all other software slots and player cant bet bigger then 1€ per stake when make wagering.
So in the results of this player in most case broke bonus rulez or need make 6000 single spins with 1€ stake no more to finish wagering.

Ok im know they probably dont use this rulez in case some player deposit 100€ with skrill colect 100€ bonus use some spin per stake like 2€ or 3€ and after wagering win example small amount like 250€ and make cashauts - Then yes they probably processed it without problem . But in same situations if player make deposit with skrill / netteler 100€ colect 100% bonus and use stake per single spin up to 5€ and win after wagering 1000€ or 2500€ or more - then results will be voided win.

So this look like Skrill - Netteler bonus trap and this e-wallet bonus rulez is very unfriendly for players
 
They do have some odd rules including the skrill / ewallets you have to make lower bets, But there not hidden,

I think theses sites are offering good deals compared to most sites. Ok the software is abit outdated and there are some rules about wagering but there trusted site

You will find alot more sites now adding the ewallet rules and counting games at a certain % or worse by adding a lot more wager to depoist and bonus,

Im see All Ego brands casinos like ( CasinoRedKings - EU Casino - DruckGluck - SlotMagick -LuckyNicki - PlayOjo ) and all their brands have this Skrill Netteler bonus rule Trap .


They have now deep in terms and conditions rule - " While making bets to wager any deposit bonus/offer (free or deposit) the maximum bet permitted is 5 (eg, 5 EUR, 5 GBP) or 10% of the bonus amount (the lower amount applies), however if your deposit was with Neteller or Skrill the max bet is 1 (eg, 1 EUR, 1 GBP). Failure to comply with this rule means you are in breach of the deposit bonus/offer terms and We reserve the right to void and remove any winnings So most popular deposit methods for player are still e-wallets .

So in case some their brands have welcome bonus like 100% up to 100€ - then if player deposit 100€ with e-wallet and recived 100€ bonus then wagering is 30 x bonus -> 100 x 30 = 3000€ -> Only in GVG software slots beacose we have in terms and conditions rule " *Games by GVG count 100%, all other games count 50% " (Previous some time ago this rulez was 75% not 50% ....)

And GVG software slots are not so popular like other softwares avalible in site + probably this software have lower RTP% compared to other more popular slots from other providers
But If player Deposit 100€ with ewalet and recived 100€ bonus - and player play in slots from some Microgamng - Net Ent or Merkur software ( any other software then GVG) Then wagering increased x2

So Player make with e-wallet 100€ deposit + 100% bonus player have 200€ = wagering its 3000€ ( only GVG slots ) or 6000€ in all other software slots and player cant bet bigger then 1€ per stake when make wagering.
So in the results of this player in most case broke bonus rulez or need make 6000 single spins with 1€ stake no more to finish wagering.

Ok im know they probably dont use this rulez in case some player deposit 100€ with skrill colect 100€ bonus use some spin per stake like 2€ or 3€ and after wagering win example small amount like 250€ and make cashauts - Then yes they probably processed it without problem . But in same situations if player make deposit with skrill / netteler 100€ colect 100% bonus and use stake per single spin up to 5€ and win after wagering 1000€ or 2500€ or more - then results will be voided win.

So this look like Skrill - Netteler bonus trap and this e-wallet bonus rulez is very unfriendly for players
 
Ok they not hidden it but e-wallet bonus rulez is ridicolus and im was play with them in past from time to time with 50%- 100% bonuses with deposits 100€ - But im use for deposit Skrill sometimes Netteler ( And im belive most players usually / very often use for deposit method skrill - netteler so both e-wallet methods are still very popular deposit method) So after they add this strange new rulez Im never make any single deposit with them - And im belive a lot players who prefers deposits with e-wallets make same reactions .

So results their strange rule will be their depositors traffic go down in longer period. But if somone from their mangament decided add this rule to their terms and conditions then mayby im wrong........
 
I have been playing with this casino for several years. Mostly losing, sometimes winning. Today I decided to deposit 20 dollar. I click on the game "hercules", and by accident gamble away 20 dollar in 5 spins. Winning nothing of course. After this I contacted their customer service, spoken with a guy called Loukas who informed me that this is my own fault. From now on I should pay attention to what I do before I spin. Total lack of respect for their loyal customers. 20 dollar and for that they just lost a loyal customer. Big no no for them.
 
I have been playing with this casino for several years. Mostly losing, sometimes winning. Today I decided to deposit 20 dollar. I click on the game "hercules", and by accident gamble away 20 dollar in 5 spins. Winning nothing of course. After this I contacted their customer service, spoken with a guy called Loukas who informed me that this is my own fault. From now on I should pay attention to what I do before I spin. Total lack of respect for their loyal customers. 20 dollar and for that they just lost a loyal customer. Big no no for them.

The problem is...if you had won, would you have notified them telling them you had made a mistake, giving your money back? That's how they look at it. :p

I know this sucks, and I think many of us have made the same mistake (I know I have). The thing is, they have no way of telling if it was done purposely or not.
 
Totally agree! But, if you look at someones history, the bet size... Plus, this is the first time I ask them anything. Ive lost hundreds before without asking anything. So, from that perspective, they fail miserably.
 

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