DreamVegas Casino - bonus abuse??

AnaxDigital

Newbie member
Joined
Oct 28, 2018
Location
Ireland
Hello,

I deposited on DreamVegas Casino and used their welcome offer of 200% bonus.

I deposited 200 Euro and gambled the 600 Euro on games I like... MEGAWAYS! :) I enjoy them because of the potential.
Sadly I lost my deposit.

When I wanted to play more I was contacted to say I am not allowed to use any more bonuses or promotions because I am a BONUS ABUSER and threatening that they can confiscate my money.

Shortly after being told I am a bonus abuser I got an email with a deposit offer to get me to deposit again. Wow... they just want to steal my deposits??

I asked for more information but they said they have passed my question to be investigated further... I never heard anything back.

I find this so strange. I don't even know what bonus abuse is? And I lost my deposit so if I was a bonus abuser I wouldn't be very good at it!!!

Really frustrating! I am quite angry. I am thinking of doing a credit card chargeback of the deposit amount because my account is useless now.

Does anybody have any advise or previous experience with DreamVegas Casino? Thanks in advanced.
 

Nicola

Closed Account
Joined
Jan 22, 2013
Location
Malta
Common practice with this group of casinos, you need to keep a cash/bonus ratio of at least 60/40% or you'll be bonus banned.

I would advise against a chargeback on the credit card, because they have done nothing wrong.
 

ladyhawke

Meister Member
Joined
Sep 23, 2016
Location
Here, There, Everywhere.
You didn't lose your deposit - you played it out. And if you do a chargeback - as Nicola says, the casino has done nothing wrong - then I hope you are banned from every single casino out there as that means you are a cheat.
 
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