Casino Complaint Dragonara Casino removed winnings!

[maphesto]

No!

Guts have not their own license yet! Thrills is an example of a casino who uses the platform but have their own license. Guts was planning to have their own license this january but AFAIK haven't got it yet!

Ben, correct me if I'm wrong here.

You are correct. We are going through the license process as we speak with the LGA and Alderney and we hope that by the end of the month the process will be completed. This should have been done sooner but the holiday season delayed the process. But, yes, Thrills is an example of a casino that uses the platform but has their own license.

Thanks,

Ben

Dragonara is operating under the Oddsmatrix licence.

GUTS is NOT operating under the Oddsmatrix license, but under it's own - both a letter of intent and a Class 1 license.

With the LGA, it seems they allow casinos to operate under "letter of intent" for many months, if not years, so effectively there isn't much difference between it and a full LGA license.

Nice weather,eh?

There is also something odd going on, Dragonara blocks one from keeping a copy of the terms and conditions by the usual method of cut & paste, the same block prevents the licence information from being cut and pasted here as a counter illustration to GUTS.

Yes, they are using a method that prevents people from copying and comparing text. I hate it. There´s an easy way to copy it anyway. Select "view source" on the view menu.

EDIT: Couldn't resist VWM...

 

[gamer]

Please,
Don't talk about Guts here, they are nothing to do with this

 

[maphesto]

Please,
Don't talk about Guts here, they are nothing to do with this

Of course they do!

Dragonara steals money from you and they steals content from GUTS while they are using same license as them... Don't you see that all issues with Dragonara is fitting in the same thread?

CasinoBen is the rep for Guts and of course he doesn't like when another Oddsmatrix/Everymatrix casino are using this kind of methods AND he is the only accredited casino rep who has contacts with Oddsmatrix.

 

[vinylweatherman]

You are correct. We are going through the license process as we speak with the LGA and Alderney and we hope that by the end of the month the process will be completed. This should have been done sooner but the holiday season delayed the process. But, yes, Thrills is an example of a casino that uses the platform but has their own license.

Thanks,

Ben

I don't really understand how this all works, but to the player, your website makes it look like you DO already have the LGA license sorted out, if not the one from Alderney.

You have BOTH a letter of intent AND a Class 1 license from the LGA. For a player reading that statement, you have your own license. The difference between a "letter of intent" and "class 1 license" doesn't seem to matter to the player, the site still takes real money deposits, bets, and pays out winnings (unlike Dragonara).

Dragonara.

View source does work, but why go to all that trouble, what have Dragonara got to hide? (Rhetorical question, they can change the terms on the fly knowing that even though players are advised to keep a copy, they have made sure it's not that easy to do for the average user).

Could it also be a trick to prevent the "wayback machine" from storing a copy with a timestamp that might be used to support a players' complaint?

 

[gamer]

Of course they do!

Dragonara steals money from you and they steals content from GUTS while they are using same license as them... Don't you see that all issues with Dragonara is fitting in the same thread?

CasinoBen is the rep for Guts and of course he doesn't like when another Oddsmatrix/Everymatrix casino are using this kind of methods AND he is the only accredited casino rep who has contacts with Oddsmatrix.

This topic doesn't help Guts at all. They knew about Dragonara before all of this shit. I think that Guts is so smart that they can do own job without this topic "tips"

Let's talk Dragonara Casino here.

 

[chuchu59]

This topic doesn't help Guts at all. They knew about Dragonara before all of this shit. I think that Guts is so smart that they can do own job without this topic "tips"

Let's talk Dragonara Casino here.

Don't worry about the involvement of Guts stealing thunder from the Dragonara issue. Members here have passion for the industry and many issues/casinos may be intertwined. We wont lose sight of the main issue.

 

[gamer]

They finally answered directly to me too. On monday will happen something:notworthy

 

[dunover]

I don't really understand how this all works, but to the player, your website makes it look like you DO already have the LGA license sorted out, if not the one from Alderney.

You have BOTH a letter of intent AND a Class 1 license from the LGA. For a player reading that statement, you have your own license. The difference between a "letter of intent" and "class 1 license" doesn't seem to matter to the player, the site still takes real money deposits, bets, and pays out winnings (unlike Dragonara).

Dragonara.

View source does work, but why go to all that trouble, what have Dragonara got to hide? (Rhetorical question, they can change the terms on the fly knowing that even though players are advised to keep a copy, they have made sure it's not that easy to do for the average user).

Could it also be a trick to prevent the "wayback machine" from storing a copy with a timestamp that might be used to support a players' complaint?

An even better and simpler way it to use the 'snip' function to take a photoshot of the page.....

 

[gamer]

But it doesn't matter anything..
There is always at least one rule what makes it useless.

22.2
"In the event of any dispute, you agree that the records of the server shall act as the final authority in determining the outcome of any claim"

You do not have permission to view link Log in or register now.

Of course it might help if you save screenshots and copies..

 

[vinylweatherman]

An even better and simpler way it to use the 'snip' function to take a photoshot of the page.....

My point was that they made it deliberately harder, not impossible, to keep one's copy of the terms when signing up.

Even when you DO keep a copy, the rogue casino can always pretend they changed it days before they actually did, and the player cannot prove they took the screenshot on a given date as the casino could claim the player lied, or altered the file to reflect an earlier or later date.

The problem then falls back to trust. Does this industry REALLY want to give players the idea that they just can't be trusted, and that they should routinely take verifiable copies of all the terms on the day they deposited because if they don't, there is a chance they will get screwed over by retrospective changes.

It's bad enough already that players have to be urged to read all the terms, and NEVER accept what a CS agent tells them about the rules, because there is no consumer protection law in place that will protect them against trickery.

 

[rainmaker]

The terms have now been updated, with a note saying they were changed at 8:00 CET on the 7th January.

It seems like they have changed their rules AGAIN.

Not sure what they have changed this time. Guess they had another winner

 

[maphesto]

Not sure what they have changed this time. Guess they had another winner

Brilliant! Always read the T&C:s to come in a day or two before you play! I want a "way forward machine".

 

[gamer]

1st thing what I saw is WR. Earlier it was 40 times bonus amount, now it's 50 times.

And some other nice thing:

You do not have permission to view link Log in or register now.

Jack Hammer 20 %
Simsalabim 20 %
Blood Suckers 20 %
Kings Of Chicago 20 %
.
.
.
....

If you check this list, it says Devil's Delight wagered 20 %. Same time in bonus rules:

"Bonus funds cannot be wagered at the following game: Scrooge, Devil's Delight"

 

[dunover]

1st thing what I saw is WR. Earlier it was 40 times bonus amount, now it's 50 times.

And some other nice thing:

You do not have permission to view link Log in or register now.

Jack Hammer 20 %
Simsalabim 20 %
Blood Suckers 20 %
Kings Of Chicago 20 %
.
.
.
....

If you check this list, it says Devil's Delight wagered 20 %. Same time in bonus rules:

"Bonus funds cannot be wagered at the following game: Scrooge, Devil's Delight"

Well that's plain unfair and restrictive. They seem to have selected slot games with too-high an RTP or too low-variance which may have been used to grind out WR's and then excluded them or limited them to make the bonus a massive EV---. It's plain their intent is to make the SUB virtually impossible to cash in. Just avoid them, you've got little enough chance of redeeming a SUB on DeadEnt games as it is, let alone with these handicaps in place.

 

[vinylweatherman]

1st thing what I saw is WR. Earlier it was 40 times bonus amount, now it's 50 times.

And some other nice thing:

You do not have permission to view link Log in or register now.

Jack Hammer 20 %
Simsalabim 20 %
Blood Suckers 20 %
Kings Of Chicago 20 %
.
.
.
....

If you check this list, it says Devil's Delight wagered 20 %. Same time in bonus rules:

"Bonus funds cannot be wagered at the following game: Scrooge, Devil's Delight"

The real problem is that although they count, all winnings on them get confiscated. This makes even sticking to slots an unsafe way to play, and given that the terms seem to change more than once a WEEK, who knows what could change DURING a session playing slots.

 

[chuchu59]

1st thing what I saw is WR. Earlier it was 40 times bonus amount, now it's 50 times.

And some other nice thing:

You do not have permission to view link Log in or register now.

Jack Hammer 20 %
Simsalabim 20 %
Blood Suckers 20 %
Kings Of Chicago 20 %
.
.
.
....

If you check this list, it says Devil's Delight wagered 20 %. Same time in bonus rules:

"Bonus funds cannot be wagered at the following game: Scrooge, Devil's Delight"

Some of the slots mentioned are quite popular and I doubt whether they have a higher RTP than the rest or are of lower variance. The casino is taking the fun out of playing by these weightings where the player needs to calculate how much he has to wager on a certain slot to complete wagering. Frankly speaking, this is a casino to avoid.

 

[gamer]

Hey,

It seems that problem is solved now. Their land based casino contact called me few minutes ago and my account will be reopened in few hours and then I can withdraw all my winnings "again".

I will post when all this is done.

Maybe this was what I said earlier, beginners terrible mistakes.. Maybe they learned something on this and in future Dragonara will be works much better. I hope that, honestly.

 

[gamer]

Everything is over now. I got my winnings to Skrill and that's enough for me.

I hope that this was first and last problem with Dragonara in CM users.

 

[Tirilej]

Everything is over now. I got my winnings to Skrill and that's enough for me.

I hope that this was first and last problem with Dragonara in CM users.

Thanks to you I don't think anyone of us that have read this thread will try.
That way no problem will arise

Glad you got paid