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Resolved Doyle's Room software won't uninstall and phones home

Discussion in 'Poker Complaints' started by lots0, Jul 6, 2009.

    Jul 6, 2009
  1. lots0

    lots0 Banned User - troll posts - flaming

    Occupation:
    I do nothing productive
    Location:
    Hell on Earth
    A while back I got fed up with Doyles Room... way too many bad beats at the ring games and cash tournaments.

    So I uninstalled Doyles Room software and asked them to close all my accounts casino/poker room and affiliate.

    First thing is that a Doyles room rep told me in an email (copy available) that my accounts were closed... They are NOT closed, as a matter of fact they are ALL still open.

    And now I find out that the Doyles Room software did not only NOT un-install but it replicated it's self and created more than a 2000 new folders/ registry entries and about 100 new .ini files on my PC. This is the behavior of a virus, not poker software.

    What brought all this to my attention today was my virus software caught Doyles Room software trying to "Phone Home", once again this is after I had uninstalled the software, by using Doyles Room uninstaller.

    I have just spent three hours getting my PC clean from this crap...
    BEWARE...
     
    1 person likes this.
  2. Jul 6, 2009
  3. Senfgnu

    Senfgnu Dormant account

    Occupation:
    helping confused people
    Location:
    BY, Germany
    One more thing: US-Players have to wait months for their checks.
    Thread @2+2: You must register/login in order to see the link.
     
  4. Jul 7, 2009
  5. domepizzle

    domepizzle Dormant account

    Occupation:
    webmaster
    Location:
    California
    I was just about to sign up here to play some blackjack.
     
  6. Jul 8, 2009
  7. doylesdavemcat

    doylesdavemcat Dormant account

    Occupation:
    Customer Service
    Location:
    Curacao
    Regarding the pokeruninstaller

    Hi lots0,


    My name is David Miller from Doyles Poker and Casino. After reading your post I would agree if a software had such behavior to call it a virus, however the poker as well as our uninstaller is tested many times prior to the release, and in fact it does perform the complete removal of the system. We have forwarded your inquiry directly to our software provider so that they can perform a statement on your case, but we also suggest to check if your computer could of also had a different issue.

    Once we receive the statement I will inform you personally.

    Best Regards,

    David Miller
    Representative for Doyles Poker and Casino Support
    Toll free 1-888-762-4192 ext: 3002
     
    2 people like this.
  8. Jul 8, 2009
  9. lots0

    lots0 Banned User - troll posts - flaming

    Occupation:
    I do nothing productive
    Location:
    Hell on Earth
    Thanks for the PM David.

    Glad to hear your taking some action on dealing with the software problem.

    Now, how about getting those accounts of mine closed? Thanks.
     
  10. Jul 8, 2009
  11. doylesdavemcat

    doylesdavemcat Dormant account

    Occupation:
    Customer Service
    Location:
    Curacao
    No problem, please send me your login name or email address to This email is not visible to you. and I'll personally make sure to take care of your request.

    Best Regards,

    David Miller
    Representative for Doyles Casino and Poker
    Phone: 1-888-762-4192 ext: 3002
     
  12. Jul 8, 2009
  13. lots0

    lots0 Banned User - troll posts - flaming

    Occupation:
    I do nothing productive
    Location:
    Hell on Earth
    LOL... thanks.
     
  14. Jul 8, 2009
  15. Casinomeister

    Casinomeister Forum Cheermeister Staff Member

    Occupation:
    Homemaker
    Location:
    Bierland
    Marking this "resolved".
     
  16. Jul 8, 2009
  17. pokeraddict

    pokeraddict Webmaster

    Occupation:
    Pro Poker Player
    Location:
    Las Vegas
    Which Doyle's software was this? Tribeca, MG or Cake Network?
     
  18. Jul 14, 2009
  19. lots0

    lots0 Banned User - troll posts - flaming

    Occupation:
    I do nothing productive
    Location:
    Hell on Earth
    cake...

    Funny you should ask....

    Actually I thought it was "funny" that the doyle's room rep never asked that question.

    It looked to me like either doyles room already knew about the 'problems' or just didn't care enough to do more than blow smoke up my ass.
     
    2 people like this.
  20. Jul 15, 2009
  21. warstories

    warstories Dormant account

    Occupation:
    management
    Location:
    Hartford
    Cake Netowrk

    All these online poker sites hace merged with Cake Network and in my experience with any poker site that is on the Cake Network have become extremely shady,horriable software and good luck getting approval for a payout.

    I played on 3 different poker sites before there merged with Cake Network and the sites were very smooth there were no bugs they did not make me jump threw hoops and waste a week of faxing and sending attached email's of my documents.

    So now that they have merged with cake i requested a payout recieved my check and immidialy closed all my accounts and also unastalled the sites.


    So then I hear of a new poker site that was surposed to be a a highly trusted site with plenty of fish and great bonuses.

    So after playing on this site ( Power Poker ) i find out that there on the Cake Network witch i kind of had an idea that they may have been cause they had that corny software and had all the same rules and promotions that the rest did on Cake Network.

    So i googled them and sure enough there on Cake so i requested a payout and they immidiatly closed my account with my money on there site.

    They would not return any emails and the ones they did stated that there have been no cash with draw request and seeing how you have under the min. of the 500 dollars that is needed for a payout you will not beable to receive a payment. HMMmmMMm! Well if i had no cash with draw request on record then how would you know the amount of money in my account?

    And that also blew my mind 500 dollar min. a payout that is exrememly high and a lil' shady.


    Bottom line STAY AWAY FROM ALL SITES THAT ARE ON THE CAKE NETWORK:mad:
     
    1 person likes this.
  22. Jul 16, 2009
  23. Jasminebed

    Jasminebed Closer to 100 than Birth

    Occupation:
    Not in workforce
    Location:
    Ontario
    This info is not that useful for us without the name of the Poker room. Perhaps you could elaborate please.
     

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