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Casino Complaint DoubleDown Casino On Facebook IGT Unethical Business Practices And Scams

Discussion in 'Casino Complaints - Non-Bonus Issues' started by platinumz, Oct 26, 2012.

Thread Status:
Not open for further replies.
    Oct 26, 2012
  1. platinumz

    platinumz Dormant account

    Occupation:
    artist
    Location:
    san diego
    Four or so years ago, maybe less, Facebook introduced one of the best online casino's around, the infamous DoulbeDown Casino....it's patrons loved it getting millions of free chips and for the most part, when we'd complain they would be polite and take care of us. They got up to over Five million 'likes' during that time ..However, in Jan of 2012, they sold the app to IGT...who are and well reknown for being one of the most sophisticated and advanced slot techs in the world...for Five hundred million dollars....here is the article explaining how they will get paid...according to their own 'progress'...So, to make it short they allow customers to buy millions of chips, have 'technical' issues for days, lose the chips and never replace the chips they lost. They have complaints now to the FTC...the BBB and many people are very unhappy with them..THey plan I understand to make their online casino into a real online casino in the future, but if they continue to steal from their customers and refuse to replace chips or even respond, unless it's a generic sarcastic reply I am afraid they will rip off people big time which would be a travesty for compulsive gamblers....when people pay for virtual chips @99.00 a shot..(this from a casino who bills itself as free)...for 200 million chips the come up missing because of the casino's constant upgrading...and then not replaced this is fraud and cheating and unethical business practices from their consumers. Needless to say they need to be investigated. They also 'changed' their terms of service just since August of this year to accomodate all of their complaints...

    You must register/login in order to see the link.
    check them out you basically get nothing to protect YOU but all for them.

    And if you read the condititions under which DDC was purchased you can't help but wonder if the consumer is being ripped off so they can get their pay quicker..

    Look....the generic answers you get from the support when questioned about how tight the slots are, consist of comments like'
    You're in a gray period' ....Bet smaller'...We're sorry your having a bad experience in the casino good luck

    Screw that! Refund peoples money and don't give us that crap you can't help us because the prior owners sure had no problem going through each account and making them right..
    The most highly advanced slot makers in the world and they are always upgrading or having technical issues??? BS that's usually when the chips millions at a time come up missing and they 'claim' to many they do not have proof. Please check into this I know many are reporting them to the Federal Trade Commission...If they have a good explanation for their actions, then please tell us.:confused:
     
    1 person likes this.
  2. Oct 26, 2012
  3. platinumz

    platinumz Dormant account

    Occupation:
    artist
    Location:
    san diego
    If you don't believe me, just go to their Fan page and read ALL the comments you'll see what i am talking about


    You must register/login in order to see the link.
     
  4. Oct 26, 2012
  5. vinylweatherman

    vinylweatherman You type well loads CAG MM

    Occupation:
    STILL At Leisure
    Location:
    United Kingdom
    There are a few of these casino apps. It seems they get around the law by ensuring that you can never convert chips back to real money. This somehow is not gambling, but treated like any other online game where you buy things such as power or health. They also have to provide some means to play for free, which they do.

    I have been trying an app using Microgaming games, and it seems they launch with many free chip giveaways, and then gradually scale them back and promote chip sales instead. You won't catch me buying chips for a casino that offers no facility to cash them back for real money. If I wanted this kind of experience, I would play at Palace of (Fat) Chance:p
     
    2 people like this.
  6. Oct 26, 2012
  7. foggiehat

    foggiehat Dormant account

    Occupation:
    Car dealership
    Location:
    San Diego
    Problems With Comment Sections on Doubledown Casino's Comments page

    Fan page is not accurate anymore. Ever since complaints were filed with the Attorney Generals Office asking that office to review the complaints from the comments page, DDC took to deleting comments as fast as they came in and at some points I would follow the comments and they would come in so fast that DDC couldn't keep up with deleting them. DDC has also taken up the task of making false comments using fake players identities to mask the anger players have towards the casino now. If you complain in the comments section, they just now delete that person from commenting anymore. So now you cannot rely on the comments section anymore because it all changed when the complaint got filed, and miraculously the comments section changed overnight to simple "Like" "Love this Casino" "Thanks for the Chips" and the like, all of which didn't used to be there before. All of the fans of DDC in the fan pages which are thousands, all stay connected thru replies on different pages and keep each other informed as the the winnings and losings of how players are doing. And let me tell you thru my own personal experience and listening to others, DDC has completely changed and nobody wins nothing anymore. It's just one complete ripoff. I've been playing the game for over 2 years and it is quite sad to see the transformation since IGT bought it. This is just a reply about the comments section of DDC, but I plan on writing my full review today and submitting it to Casinomeister, thanks for giving us a place to review DDC and IGT. There are many frustrated players and they will also be posting here shortly, and hopefully some people at DDC and IGT will get fired cause this sorely needs to happen. Thanks for letting me comment to this post!
     
    2 people like this.
  8. Oct 26, 2012
  9. platinumz

    platinumz Dormant account

    Occupation:
    artist
    Location:
    san diego
    DoubleDown casino was the premiere casino on Facebook. If they plan on going to real gambling online I can only fear their dishonesty if they continue these types of' mysterisous chips missing' and can't replace them ....many are quite discouraged:(
     
  10. Oct 26, 2012
  11. platinumz

    platinumz Dormant account

    Occupation:
    artist
    Location:
    san diego
    More complaints:
    You must register/login in order to see the link.
    I copied and pasted the whole page here so i am 'quoting' them....
    doubledown casino Complaints & Reviews - coins
    Review all doubledown casino complaints
    doubledown casino
    Posted: 2011-12-15 by
    fillof stuffJames

    coins
    Complaint Rating:
    On Dec15 you guys were working on the game.IT was not work. Before you all worked on the games I had over 6 million coins.When the game came back on AT2;30 THE NEXT DAY I HAD 150 COIN.i KNOW ITS NOT REAL MONEY BUT I JUST PAY FOR SOME COINS TO PLAY WITH

    Comments
    United States
    Building, Construction
    Share with others:
    You marked this complaint as useful

    More doubledown casino complaints

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    Comments
    Sort by: Date | Rating

    29th of Dec, 2011 by Shari walters
    0 Votes

    Hi there I'm a doubledown player, since the new tI'meline come on to facebook ive been having problems, first of all i am really dissatified with the way doubledown casino is, i had an account, i logged of my page an signed backed in later 2 see that all my chips were gone the whole $89, 00000, i dont know were it went 2, but i never ever got it back, i than decided to make me another page, so i could play doubledown casino again, an than find i cant even get a spin on the cheapest game, because itz taken all my chips, i have alot of friends that use to like playing doubledown but they are so annoyed on how it is, an how they have been cheated by it that they reccommend to others that play dont buy chips, u just cant trust it...DOUBLEDOWN IS A RIP OFF.

    1st of Apr, 2012 by ruthann.galbraith
    0 Votes

    this game doubledown seems to have me blocked from buying chips, to play there game, i know i have large amount of chips on another site, could this be the problem any one have this problem it always shows my phone number is invalid and i dont know why

    1st of Apr, 2012 by ruthann.galbraith
    0 Votes

    this game doubledown .seems to have me blocked from buying chips, to play there game, i know i have large amount of chips on another site, could this be the problem any one have this problem it always shows my phone number is invalid and i dont know why

    22nd of Apr, 2012 by Lisa Vingar McSavaney
    0 Votes

    hi there I have some questions about the free credits that you said we are getting well I did not get them this game is getting really bad and when I click on the link it is telling me that I all ready got them and there is something else I wanted to ask if I can sign my husband up on Double Down he also likes to play but I never get and credits for him but we only have one computer Thanks from some one that likes to play Double Down

    19th of May, 2012 by Meladie Jones
    0 Votes

    I enjoyed playing Doubledown when it first came on. I don't know what happened but now I can't get on at all and can't contact them using their method. Everytime I try to contact either on Facebook or website, I get an "authentication error" and says that there is an invalid account. I have tried everything it said to do but it directs me back to the same message. Don't have a clue why they would have blocked me if this is the case. It is very frustrating to not even be able to contact them by any method.

    2nd of Jun, 2012 by Monette Pinzon Vallido
    0 Votes

    hey Doubledown I got the 5 wilds in "Sunken" few minutes ago how come you did not credit the JACKPOT amount worth 17M into my account! is it real or just a DISPLAY?

    6th of Jun, 2012 by Donna Earles
    0 Votes

    My complaint is the same as (2ndof june, 2012 Monette Pinzon Vallido.) I have an Authentication Error. Also says my account is invalid. Please help as soon as you can. Donna Earles

    1st of Jul, 2012 by Rippedoff061
    0 Votes

    On the evening of June 30th or in your case probably July 1st I played in 2 separate tournaments and although I placed 3rd in one tournament and 9th in another the tokens, or coins were not awarded. One was classic slots at 600, 000 tokens the other was European vacation at 6, 000, 000 tokens. I realize you have been experiencing technical issues, like no gifts being sent and the tournament area was shut down for awhile. However, I expect that when I play the prize stated is awarded. Please rectify this.

    1st of Jul, 2012 by Ray Walker
    0 Votes

    Hey Doubledwon, what is wrong with your Canadian players. Are we no deserving of receiving something special to help us celebrate our Canada Day. Shame on you..

    2nd of Jul, 2012 by PBouwman
    0 Votes

    Recently there seems to have been an issue with your game. I had over 500, 000.00 coins then all of a sudden it showed the coins in a negative value then the site went down. When the site came back it showed i had 0 coins. I know this is not real but since i purchase coins all the time i feel it is my money that disappeared. Also what happened to the gift giving ability it has disappeared also. I really enjoy this casino game more than any of the rest and would hate to have to find a new game to play. Please fix the issue.

    9th of Jul, 2012 by Nancy in VA
    0 Votes

    Doubledown Casino is the biggest rip off I've ever seen. disappearing chips, low payouts, extremely poor issue resolution. Can anything be done to make them pay or change their current business practices?

    I have been ripped off for the last time by DoubleDown Casino. Company is worth over 500MM, and they have payouts that are so incredibly poor, you would be better off playing at a real casino.

    This is a 'game' and it should be enjoyable. Instead, chips are sucked up so quickly. And, when your chips automatically disappear, there is little done to resolve the issue--the proof is on the player to get resolution.
    My most recent experience: I lost 127MM chips in one hour. How is that even possible? Reel spun for about 160 times. Never hit a bonus. Before that, I watched as 7MM chips just disappeared while I was sitting there...I won a bonus and instead of giving me chips, they took them away! And, amazingly, they have no record.

    Another fun fact: in a “gift” spin provided by DDC, I landed (wheel fully stopped) on 5MM chips. Then, it “jumped” all by itself to 15K chips. This is not out of the ordinary for what I have witnessed.

    While you play for chips and not cash, if you pay to play, there should be governance over what the payouts have to be. I cannot believe there are no controls over this scam.
    I played for a while many months back but became so fed up with all the issues, I blocked the game. I recently came back to give it another try. It's even worse now than it was before. I was a sucker for $250 this time around. While I can easily afford what I have spent to play, when you pay to play you should at least feel like you can get your $$ worth of play.

    And, when the games are not working properly, as the DaVinci Diamonds game has not worked properly for a month now, there is no proactive resolution. Or resolution when you report the issues. I was told there were no records of my disappearing chips so my case was closed. The bonus spins (extra free spins) did not work properly for weeks. I don't even know how much in chips I lost b/c of that.

    I would like to see their reporting on their payouts and validate they are real people who win all the contests and jack pots.
    I am absolutely disgusted by this site. I have also lodged a complaint with Facebook as they have responsibility for the company's poor business practices. I have not been treated fairly or received a product I am satisfied with. I want my $$ back (though I know I will never see a penny)...I would have had more fun watching it sail down into the sewage system.
    These business practices are simply just unacceptable.

    27th of Jul, 2012 by Chandra Newlon
    0 Votes

    my name is Chandra Newlon was just playing the tournament classis cherry2 played one game no total showing up, played a second time it took the 300, 000 coins and would not let me go in to the game I don't have that kind of coins to loose without playing them

    19th of Aug, 2012 by garylm
    0 Votes

    Since you have started your new promotion of coins for surveys I have never been able to complete a survey because I do not accept text messages on my cellular phone. Why ask for both email and cell phone?

    19th of Aug, 2012 by Redlaz1
    0 Votes

    I have had trouble with missing credits and a stream of e-mails between me and their programmers. Something is wrong with the game and now it has become a huge pain in the ass. Seems the more I complained the worse it became. I went from being UP 75 million to negative 56 million in winnings. Go figure.

    21st of Aug, 2012 by Not a happy camper in Canada
    0 Votes

    And here I thought I was alone with all of my issues with the game. I have experienced most, if not all of these problems in spite of using different browsers and operating systems.

    Not impressed lately. I too play for the fun, but lately it has been a major pain in the butt and the last week alone tournaments have not been working properly.

    Today I cannot sign in because it says I have to upgrade my flash player. Went to Adobe and everything is up to date and I can play all my other games.
    FB is also under the impression that when you deactivate your account you can still set up a separate account to play Doubledown. Nope. It reactivated my FB account which I DID NOT want to do.

    3rd of Sep, 2012 by mrrogerb
    0 Votes

    Double down casino has got so shitty it's not any fun to play anymore. I bought $198.00 in chops and as soon as I did their games stopped paying much of anything. I went to a negative 75, 000, 000 chips in 2 days. How the hell does that happen. I think they are a rip off and I will never play them again. They need to be investigated for fraud because of their crappy underhanded business practices. Is there anyway to file a complaint on them somewhere? They have blocked me from contacting them. Most of all I feel like an idiot for even trusting the crooked &(^%$*."
     
    Last edited by a moderator: Oct 26, 2012
  12. Oct 26, 2012
  13. Westland Bowl

    Westland Bowl Tin Foil Hat Club Member CAG PABnonaccred

    Occupation:
    not applicable
    Location:
    America
    I've played blackjack a lot on DDC earlier this year but quit because I felt I was wasting my time playing for chips with no real value to them. You can't cash them in nor buy anything with them. I had no trouble winning more chips but it really is pointless as I can't do anything with them. So why pay for worthless chips?

    However, if you do pay for air chips, then it shouldn't disappear on whim of DDC.
     
    2 people like this.
  14. Oct 26, 2012
  15. platinumz

    platinumz Dormant account

    Occupation:
    artist
    Location:
    san diego
    the problem is, they've tightened up their slots and the wheel where they USED to give generous amounts of chips now is so bad that they force you to have to buy chips to play now...this isn't right and then millions disapear and you can do nothing about it they tell you you're having a bad spell or they can't see where you lost them,..not always but for the most part the players are still complaining if you go to the fan page:what:
     
  16. Oct 26, 2012
  17. LOOKAWAY

    LOOKAWAY Senior Wember PABnonaccred

    Location:
    England
    Can anyone on this thread tell me what you can win from this Facebook casino? You don't deposit your own money to free play.
     
  18. Oct 26, 2012
  19. Tirilej

    Tirilej Still a Lady CAG

    Occupation:
    Breathing
    Location:
    Sweden
    I don't think you can win anything, just more chips to be able to continue playing the games for free without any chance of winning anything more than.....
    ...but you can buy chips for real money to play for free.

    I would rather play for free in a real online casino. That was actually what I did when I first started playing online. A cheap pleasure;)
     
    2 people like this.
  20. Oct 26, 2012
  21. LOOKAWAY

    LOOKAWAY Senior Wember PABnonaccred

    Location:
    England
    So nobody's depositing real funds. What's the fuss about then?
     
  22. Oct 26, 2012
  23. Tirilej

    Tirilej Still a Lady CAG

    Occupation:
    Breathing
    Location:
    Sweden
    I believe they are depositing some. They are buying chips to be able to play, but noone can cash out anything.
     
  24. Oct 26, 2012
  25. platinumz

    platinumz Dormant account

    Occupation:
    artist
    Location:
    san diego
    the fact is, they ARE paying for chips. 99.00 for 200 Million, etc...they have a chart but before the new owners took over you really didn't need to buy any. Now however, even when you buy them after your daily free chips or bonuse chips...(which now are being very tightly doled out)...you may end up losing all of them milions at a time. The casino has nothing to lose but to be so cheap as to force you to BUY chips to pay is bad ...when you have spent hundreds of dollars to play at that casino...and millions of chips you purchased are GONE and no one refunds your money or you chips you as a consumer have every right to be angry and complain.
     
  26. Oct 26, 2012
  27. Tirilej

    Tirilej Still a Lady CAG

    Occupation:
    Breathing
    Location:
    Sweden
    I agree and understand you all. What I still wonder is why are you continue to playing there? Give me one good reason please.
     
    1 person likes this.
  28. Oct 27, 2012
  29. Tropicana50

    Tropicana50 Senior Member

    Occupation:
    Programmer
    Location:
    England
    Pretty sure you answered your own question here.

    IGT purchases DDC for $500mm.

    "before the new owners took over you really didn't need to buy any"

    IGT wants a return, so they need players who have enough chips to survive to whip our the credit cards again. In order to do this they need to flatten the economy that was boosted by the previous owners.

    - T
     
  30. Oct 27, 2012
  31. Nifty29

    Nifty29 Dormant account

    Occupation:
    PAID CASINO SHILL
    Location:
    Turn right, then right. then right again
    IMO this is not an online casino.

    It is a "game" just like tower defense etc where you pay for in-game content....in this case it happens to be chips.

    Hence, its probably pointless submitting a PAB. It is not a case of winnings not being paid etc, as its not possible to have winnings in the first place.

    Anyone prepared to pay $99 for what amounts to totally valueless play currency must have rocks in their heads, and I have no sympathy for these people who obviously don't think about the fact that they're paying $99 for a Facebook game when they could play BETTER games via online casino fun mode for FREE.

    The "scam" isn't the disappearing chips.....it is the game itself, and there is a sucker born every day.
     
    13 people like this.
  32. Oct 27, 2012
  33. mattsgame

    mattsgame Ueber Meister CAG webmeister

    Occupation:
    Web Master
    Location:
    Clown Town

    Gotta agree with Nifty here, this is just a game for enjoyment just like any other Facebook game. You are paying for content, almost every game on Facebook will have some sort of "Buyable" content but no one is forced to buy it. Developers also need to make money and if you think the price is to high then don't buy them and move on to another one of the 100's of casino apps on Facebook.


    I play Mousehunt and Avengers etc on Facebook after buying content should I be allowed to withdraw the mice or superheroes I have acquired :D

    Sorry, sarcasm aside I see this as only a game of fun!
     
    2 people like this.
  34. Oct 27, 2012
  35. prindi

    prindi Senior Member

    Occupation:
    huh?
    Location:
    Valencia, CA
    I am very familiar with how poorly they are run. They are unethical to the extreme. They have the popular slots that you see in all the land casinos such as Cleopatra....and Davinci Diamonds...etc...( IGT) I suppose people think its cheaper to pay for chips then to play for real... I agree with Nifty....insane to buy chips that you cannot cash out...especially since they give you free chips everyday.

    Can anyone answer this question..... I do not know where I saw this or why I think this...Are they in the works to convert to a real online gaming casino for real funds instead of free play? Does anyone know? di
     
  36. Oct 27, 2012
  37. just play

    just play closed account

    Occupation:
    Director of Home Operations
    Location:
    USA
    I know I'm a bit dense sometimes, but WHY IN THE WORLD would anyone pay $99.00 to play a fake game with never being able to win REAL money? I keep thinking about it and can't come up with a reason?

    How long would those 200 million chips last? How often would you have to rebuy $99.00 worth?
     
  38. Oct 27, 2012
  39. platinumz

    platinumz Dormant account

    Occupation:
    artist
    Location:
    san diego
    why play at doubledown?

    I have many friends who are disabled, and can't get out and on limited funds...you USED to be able to get your daily spins, and say on a saturday night make three dollars go a long way if you needed a few more to keep you going. The slots were the best on the internet, very good graphics, and lots and lots of fun. the old owners, would apologize when they had techincal issues and give all of us 500K to play with. They answered all support questions and went through your account and if any missing by gosh they made sure you got credit....Some people like to play High roller games...so on a saturday night what's the difference paying 18.00 for a few more or buying a 20 pack of beer for entertainment when you are in the house/?? It's a cheap way to play and used to be extremely entertaining...
    But here's the problem, NOW they give us under usually 100K a day on their free spins, The games are 4000 dollar bets, and when you play the 100K ,,...you don't win like we used to ...no bonuses, nothing...so you have to wait until the next day to try again OR BUY you're more or less forced to. Because we used to get GOOD free spins and I rarely had to buy spins it was an option....But NOW you have to BUY them...just read what people are saying. Who from support sends you a comment that 'you're having a gray period' in your life GIVE ME A BREAK
     
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