Double Billed by Quick Tender!!!!

just play

closed account
Joined
Jan 27, 2006
Location
USA
I am now in the negative with my bank account!!!

I put in $50 twice on December 10, 2008, so on December 11, 2008 they took it from my bank account. Today I went to get a coffee at 7-11 used my bank card and it was denied, I didn't think anything of it (their machine is kinda old and ratty looking) I come home and checked my account online and I am in the negative.

QT charged me the two $50 deposits again today! I also got two $28 charges for not having enough money to cover it...so all together because of QT I am negative $156.

What should I do? I went to their site and sent them that email that they have there explaining what they did. Is there a phone number? Or do I just have to wait now?

Edit.......and it's dated December 15, 2008 on my online account.




:mad::mad::mad:
 

GGW Laurie

Dormant Account
Joined
Jun 16, 2006
Location
In the Beautiful South !!
I am now in the negative with my bank account!!!

I put in $50 twice on December 10, 2008, so on December 11, 2008 they took it from my bank account. Today I went to get a coffee at 7-11 used my bank card and it was denied, I didn't think anything of it (their machine is kinda old and ratty looking) I come home and checked my account online and I am in the negative.

QT charged me the two $50 deposits again today! I also got two $28 charges for not having enough money to cover it...so all together because of QT I am negative $156.

What should I do? I went to their site and sent them that email that they have there explaining what they did. Is there a phone number? Or do I just have to wait now?

Edit.......and it's dated December 15, 2008 on my online account.




:mad::mad::mad:
i have never seen a phone number for them and i think they are closed on the weekends, but so are most banks, i would and this is just me thinking outloud, i would go ahead and email then not once but several times, also i would inform my bank monday morning early and explain what has happened, talk to your bank c/s rep. and sometimes they will remove any bank fees as those can add up also and you should also get a reply from q.t early monday morning as well, i hope it all works out for you...................laurie
 

just play

closed account
Joined
Jan 27, 2006
Location
USA
My bank is open all day today and half day on Saturday.


What do I tell them the merchant is? I'm sure I don't want to say QT. Maybe just an online merchant that I was buying Christmas presents?
 

silcnlayc

Just one more spin pleez!
PABaccred
PABnonaccred
Joined
Sep 20, 2005
Location
Left Hungary
I just got a refund of $100 from QT for overchaging into my account today. I usually email them and they reply in a timely manner.

As to what to tell the bank, tell them nothing unless they ask. QT can be used for anything just like Paypal and such for shopping. So no big red flag there. Just say you purchased something (which you did) and you were double charge (which you were) and to see if they would be kind enough to reimburse you the fees. This was through no fault of your own (tell them) and you do not see why you should be charged when the transaction was not yours to make.

Hopefully they will be kind enough to understand that the vendor double billed you and will refund the fees.

Just a tidbit, always keep double of what you deposit in your accounts because this happens a LOT. I have been double charged a few times, but knowing this,I always had enough to cover any other charge that came along..on the other hand, they have ALWAYS redeposited the second charge after a day or two.

Banks also hold a double charge on anything online lately. So if you charge $50, they put a $100 dollar hold on your account, so be careful there too.


.
 

classymom

Dormant account
Joined
Aug 2, 2007
Location
Port St lucie Florida
This is the main reason I do not to use my bank account for depositing to casinos. I use my net spend ( I have used my net spend card to fund QT ) I have often been double charged on my net spend card ( I now have 2 ) but I just dont use the card until the neg. balance goes away. I think its awful the hoops we have to go through to play. I hope QT will reimburse you for you bank fees.
 

just play

closed account
Joined
Jan 27, 2006
Location
USA
Your never going to believe this!

QT sent me an email requesting I send them a statement from December not September like the one I sent them.

Ummm, here in USA we write our dates like this...12/10/2008 which means December 10, 2008......they must have thought it was September 12, 2008.

:rolleyes:


Well, at least they contacted me on a Saturday.

Wait a minute.....September would be 9....WTF
 

just play

closed account
Joined
Jan 27, 2006
Location
USA
I just got a refund of $100 from QT for overchaging into my account today. I usually email them and they reply in a timely manner.

Silc....how long did you have to wait for them to refund you?
 

mercy

Banned User - multiple banned accounts
Joined
Jul 6, 2008
Location
us
Hey Miss silcnlayc,

What can we call you, I had to copy your name off of a post as it is unpronouncable and spellable to me:D
 

silcnlayc

Just one more spin pleez!
PABaccred
PABnonaccred
Joined
Sep 20, 2005
Location
Left Hungary
Hey Miss silcnlayc,

What can we call you,
mercy, you can call me silc :D as in silc n layc...I have had this name since before AOL showed up on this planet :lolup:.....those were the days :thumbsup: and if you bump into my hubby who is silvrtungdvl......be careful cause he doesn't know how to behave..he is definitely a dvl in disguise ;)


.
 

just play

closed account
Joined
Jan 27, 2006
Location
USA
Now what do I do?

The sent me an email saying they need an authorization number for the two transactions. I called my bank and they said there is no authorization number?????

I told them 800 times already all they have to do is look at the emails they sent me. When you make a successful deposit you get an email. I didn't get one for the last 2.
 

mercy

Banned User - multiple banned accounts
Joined
Jul 6, 2008
Location
us
Go to the bank and have them give you a printed copy of those transactions, then scan and e-mail them .Personally, I would stop using your debit card to finance your gambling as the risk of somebody getting ahold of your number is too risky.
 

just play

closed account
Joined
Jan 27, 2006
Location
USA
Go to the bank and have them give you a printed copy of those transactions, then scan and e-mail them .Personally, I would stop using your debit card to finance your gambling as the risk of somebody getting ahold of your number is too risky.

I already sent them a screenshot of my banking page. They said they can clearly see it, but they need an authorization number which the bank says they don't have!!!

I don't keep much money in that account, that's why it went into overdraft. If someone got ahold of that number they wouldn't get more than $10
 

silcnlayc

Just one more spin pleez!
PABaccred
PABnonaccred
Joined
Sep 20, 2005
Location
Left Hungary
I called my bank and they said there is no authorization number?????
The aithorization number comes from the casino transaction. Go to the casino, check your deposits log and I think that is the transaction number they are asking for and that is where there is a transaction number.

Also if it does not get cleared from your bank in 7 days it gets redeposited into your bank account. Just as mine did because of the double transaction by them and it couldn't be processed so they refunded me it.

If you see a deposit into your bank account, as a credit, then they have given it back.

It has to show as a CREDIT, otherwise any other increase inyour banking is just clearing out the transactions which will be reduced again...


.
 

just play

closed account
Joined
Jan 27, 2006
Location
USA
The aithorization number comes from the casino transaction. Go to the casino, check your deposits log and I think that is the transaction number they are asking for and that is where there is a transaction number.

Also if it does not get cleared from your bank in 7 days it gets redeposited into your bank account. Just as mine did because of the double transaction by them and it couldn't be processed so they refunded me it.

If you see a deposit into your bank account, as a credit, then they have given it back.

It has to show as a CREDIT, otherwise any other increase inyour banking is just clearing out the transactions which will be reduced again...


.


They have the authorization numbers for the 2 deposits I made, they showed me in an email, but they want an authorization number for the 2 mistakes...my bank does not have that.
 

mercy

Banned User - multiple banned accounts
Joined
Jul 6, 2008
Location
us
So the bank is saying that these are just 2 ach withdrawals?The should be a merchant # or name with these transactions.
 

silcnlayc

Just one more spin pleez!
PABaccred
PABnonaccred
Joined
Sep 20, 2005
Location
Left Hungary
I just checked my bank statement and there are NO transaction numbers there. Jut the name of QT and the amount. You might want to ask what transaction number they are looking for, is it from the casino or the bank...to narrow it down..because there is none from the bank..I just looked..it states QT the date and the amount...if it was from your bank into a deposit to QT..


.
 

just play

closed account
Joined
Jan 27, 2006
Location
USA
So the bank is saying that these are just 2 ach withdrawals?The should be a merchant # or name with these transactions.

Finally good news....they refunded the overdraft money to my QT account, and said they will credit my bank account back (I'm assuming between 3-7 days)

Bad news...I just got off the phone with my bank and he was sorta pressuring me into what kind of merchant this was....I just said I do a lot of online shopping since I don't go outta the house too much. The bank man said I could fill out some form, I guess to get the money back or I could just wait to see if the credit me...so I will wait.
 

silcnlayc

Just one more spin pleez!
PABaccred
PABnonaccred
Joined
Sep 20, 2005
Location
Left Hungary
I just got off the phone with my bank and he was sorta pressuring me into what kind of merchant this was....I just said I do a lot of online shopping since I don't go outta the house too much.
You did good...and didn't fib...because that was what you did, shop.. :D for entertainment...:thumbsup:


Glad it's gotten cleared up!

.
 

mercy

Banned User - multiple banned accounts
Joined
Jul 6, 2008
Location
us
Go online and get a wired plastic. You could also receive withdrawals back to your card. It sounds as though your bank is getting leary of your transactions.
 
Top