ziljavisser
Dormant account
- Joined
- Oct 15, 2014
- Location
- Netherlands
Hi All,
Just wanted your opinion on the following matter:
I have played lot at a lot of different casino's. Last week I opened an account with Grand Mondial. After playing with the bonus ( and fulfilled the wagering rules ) i won an amount of money and asked for a withdrawal.
Next day I received an email that my winnings where confiscated and my account was closed due to the fact that I opened up another account. Now, I opened up another account with the same registration details thinking I didn,t had an account with Grand Mondial. After this i looked at all my accounts with the Casino Rewards Group and saw that i had double accounts at 3 of their casino's. First of all I thought it would be impossible to open double accounts, second I thought, if I have to love up to their T and C's don't they ? So, pay me back my deposits I had made with the double accounts ? Not more than fair, i think.
I emailed the risk management, without response, which is very impolite, I think.
Tell me, what do you think about this ? I have already find peace with not getting my winnings, but somehow it doesn't feel right. they point me out to this when i win, now when I make a deposit....
Thanks for your attention.
Just wanted your opinion on the following matter:
I have played lot at a lot of different casino's. Last week I opened an account with Grand Mondial. After playing with the bonus ( and fulfilled the wagering rules ) i won an amount of money and asked for a withdrawal.
Next day I received an email that my winnings where confiscated and my account was closed due to the fact that I opened up another account. Now, I opened up another account with the same registration details thinking I didn,t had an account with Grand Mondial. After this i looked at all my accounts with the Casino Rewards Group and saw that i had double accounts at 3 of their casino's. First of all I thought it would be impossible to open double accounts, second I thought, if I have to love up to their T and C's don't they ? So, pay me back my deposits I had made with the double accounts ? Not more than fair, i think.
I emailed the risk management, without response, which is very impolite, I think.
Tell me, what do you think about this ? I have already find peace with not getting my winnings, but somehow it doesn't feel right. they point me out to this when i win, now when I make a deposit....
Thanks for your attention.