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Question Donuts issue

Discussion in 'Slots Discussion' started by Mouche12, Jul 31, 2018.

    Jul 31, 2018
  1. Mouche12

    Mouche12 Kitty Lover PABnononaccred PABnonaccred PABnoaccred

    Occupation:
    Translator and facilities manager
    Location:
    Amsterdam
    Hi all,

    So I played Donuts at VS today and got a retrigger in the bonus game. In one go, I had all other cells in the grid filled with golden donuts but they did not reveal a multiplier. My initial multiplier was I think 22 or so, but I got 27x after that second multiplier round. It was over so quickly (was still waiting for the donuts to reveil their multipliers) that I wasn't able to make a screenshot of that.

    BTG and VS claim that there was nothing wrong with the bonus round, which paid 66x my bet. But the multiplier should have been higher than 27x, even if the other donuts only revealed 1x, because more than 6 were added.

    May I have your input? Thanks!
     
  2. Jul 31, 2018
  3. Reelsoffun

    Reelsoffun Full Member

    Location:
    UK
    Could they not give you a re-play of the game ID to see it?

    Maybe it was just your computer lag that made it look like you had hit more donuts in reality it didnt, not that im on there side or anything but would explain it if they have looked at it and not seen a problem their end, or it could be a fob off of course but VS are pretty straight when it comes to this stuff.
     
    Mouche12 likes this.
  4. Jul 31, 2018
  5. paul7388

    paul7388 Meister Member MM

    Occupation:
    not a lot
    Location:
    glasgow scotland
    If you check the Donuts thread you will see Nottsogreen made a similar post today so it is not only you.

    When i played it the other day after a Donut landed it span once more just instead of 3 times and then free spins started. No big deal as the bonus round paid sod all anyway lol.

    But seems there are some glitches in the game not that it will affect the payout necessarily .
     
    Mouche12 likes this.
  6. Jul 31, 2018
  7. Mouche12

    Mouche12 Kitty Lover PABnononaccred PABnonaccred PABnoaccred

    Occupation:
    Translator and facilities manager
    Location:
    Amsterdam
    Thanks for your input guys! No, the screen was definitely filled with golden donuts that did not reveil any multiplier. No computer lag on my end; all donuts landed together on the very first spin in that bonus round. But the first spin of the bonus game after the retrigger kept spinning, so I had to restart the game.

    I hope they will look at it again, because they claim everyting went just fine. It doesn't inspire confidence.
     
  8. Jul 31, 2018
  9. Jayjay231221

    Jayjay231221 Full Member

    Location:
    Warrington
    Yeah I've had the same many of times no extra donuts and just starts the spins did ask nic from btg he said


    This was a browser issue and is now fixed. The pays were not changed, the front end just had a display bug where it showed an extra donut out of sync with the backen.

    All is now fixed and deployed.

    Cheers

    Nik

    But still does the same hopeless so dnt play it anymore
     
    Mouche12 likes this.
  10. Jul 31, 2018
  11. spoo42

    spoo42 Experienced Member

    Location:
    South Yorks
    Ive had a multiplier bonus game glitch many times. To me its been graphical issues when the reels are spinning and things just dont look right, I can't tell whats happening or what donuts have or haven't landed, and I just end up accepting that behind the graphics it was doing things right. (i haven't seen any golden donuts land and have no numbers on at all though - but going on the glitchyness of the graphics I could imagine it doing such things. Oddly enough too - whether its related im not sure - dunovers latest youtube video playing bonanza has some interesting graphical glitches and maybe related to the SG thing that was recently added/incorperated , or whatever - so maybe a possibility its affecting donuts too? dunno, but a thought anyway)

    Still concerning though and I hope its something they fix, even if its all working underneath correctly! :)
     
    Mouche12 likes this.
  12. Jul 31, 2018
  13. Mouche12

    Mouche12 Kitty Lover PABnononaccred PABnonaccred PABnoaccred

    Occupation:
    Translator and facilities manager
    Location:
    Amsterdam
    Could be, but I think it's serious as I am clearly not the only one with this issue. Having so many golden donuts land and not reveiling their multipliers is of course a big no-no. I've sent a PM to the BTG rep.
     
    spoo42 likes this.
  14. Jul 31, 2018
  15. goatwack

    goatwack Calendar Time for Buddy CAG

    Occupation:
    Stuntman
    Location:
    Londonia
    Would be terrific if BTG actually released a game that isn't broken, you know, once in a while
     
    mcgameboy, Mouche12 and PaaskeDenmark like this.
  16. Jul 31, 2018
  17. Jayjay231221

    Jayjay231221 Full Member

    Location:
    Warrington
    I've asked nic at btg he said it works fine donuts but it's not and still don't game needs pulling down and looking at again not good @Big Time Gaming
     
    Mouche12 likes this.
  18. Aug 1, 2018
  19. colinsunderland

    colinsunderland Experienced Member MM webmeister

    Occupation:
    affiliate
    Location:
    uk
    Its buggy as hell.
     
    Jayjay231221 and Mouche12 like this.
  20. Aug 1, 2018
  21. Mouche12

    Mouche12 Kitty Lover PABnononaccred PABnonaccred PABnoaccred

    Occupation:
    Translator and facilities manager
    Location:
    Amsterdam
    It's misleading too, all these extra donuts landing suggest you're in for a nice increase of the total multiplier, but it is apparently a graphics glitch. Unacceptable.
     
    mack341, goatwack and Jayjay231221 like this.
  22. Aug 1, 2018
  23. Big Time Gaming

    Big Time Gaming I-Gaming Industry Representative

    Occupation:
    CEO
    Location:
    Syndey
    Hi Mouche12 - thanks for the heads up, I've got you're details via PM and we are looking into it right now, sorry for any inconvenience.
     
    Jayjay231221 and Mouche12 like this.
  24. Aug 5, 2018
  25. Nottsogreen

    Nottsogreen Experienced Member MM

    Occupation:
    Sales Director
    Location:
    Nottingham, UK
    But you are still playing My query with a "everything is fine"straight bat ?
    Even though there is NO way that the maths could have worked... A simple "yeah.. it malfunctioned" or similar would have helped.

    Instead I am now refusing to play ANY of your games.. let PNG have my cash as you won't address it head on
     
  26. Aug 5, 2018
  27. goatwack

    goatwack Calendar Time for Buddy CAG

    Occupation:
    Stuntman
    Location:
    Londonia
    As far as succinct company responses go, that one wins top prize :cool:
     
    Mouche12 and mack341 like this.
  28. Aug 5, 2018
  29. Steviedoo

    Steviedoo Senior Member

    Occupation:
    Writer
    Location:
    South
    Tough crowd. We.
     
    goatwack, Mouche12 and mack341 like this.
  30. Aug 5, 2018
  31. Supababe

    Supababe Opinions Meister! MM

    Occupation:
    Mum, wife, daughter, pet owner and Primary Teacher
    Location:
    Lancashire, UK
    Sadly our favourite games seem to have caught a big bug this week. My bonanza yesterday was riddled with spins like this. Sometimes it was a whole reel.

    Donuts issue: 9C6589F8-2150-4D3E-AD15-81D760081E6E.jpeg,Aug 5, 2018
     
  32. Aug 5, 2018
  33. adamtheaddict

    adamtheaddict Meister Member

    Occupation:
    fruits
    Location:
    Kent
    2 mega ways sounds pretty legit to me.
     
    goatwack and pinnit2014 like this.

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