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Discussion in 'Casino Complaints - Bonus Issues' started by kanye8, Mar 1, 2017.

    Mar 1, 2017
  1. kanye8

    kanye8 Newbie member

    Occupation:
    Work
    Location:
    Germany
    I had make on Rockbet casino about 3000 € , all they gave me was 100 € . the rest of 2900€ I had never seen again and they will never talk to you again .

    I played on so much Sites and made so much withdrawals but I really have never seen some think like this !


    ( Sorry for my Bad english )
     
  2. Mar 1, 2017
  3. Andneas

    Andneas Dormant account

    Location:
    London
    Sorry to hear that kanye8. Did they give you any explanation?
     
  4. Mar 1, 2017
  5. KasinoKing

    KasinoKing WebMeister & Slotaholic.. CAG MM PABnonaccred webmeister

    Occupation:
    House-Husband and Casino Advisor
    Location:
    Bexhill on sea, England
    No surprise there - part of the biggest group of dodgy rogue casinos on the net! :(

    The casino was actually OK when it first launched in 2009 - but by 2012 it had been sold to a dodgy group, and then in 2015 they were officially merged into the notorious Best Pay rogue group, which includes other gems, like Tradition Casino and 21 Grand. I advise all players to steer well clear.

    I don't think anyone will be able to help you with this.
    The only good news, is that now you have found CasinoMeister, you hopefully wont make the same mistake again.

    KK
     
  6. Mar 1, 2017
  7. kanye8

    kanye8 Newbie member

    Occupation:
    Work
    Location:
    Germany
    So its a bit difficult

    so first they told me i had to play about 3000 euro that I even can do a withdrawal. I dont thought I will do this so I just started and after a good hour in steady contact with the customer support: they told me that i did it and now i can do a withdrawal, so I did that . I got a accepted that the withdrawal is finished.

    I waited for 3 weeks till i got 100 € .
    so i thought the rest will come soon.
    after some days I wrote to the customer Support. He started to say: U only get the 100 € because it was any kind of bonus programm.

    I got really angry so I asked him what he is doing ? It was the same customer support who did say to me now I can do a withdrawal, called: Simon.
    He gave me the email of a manager and I wrote him as quick as I could. after Two days I got a email with just the AGB's and nothing more.

    after that I wrote so much emails every Day but until today i got no answer.
     
  8. Mar 1, 2017
  9. KasinoKing

    KasinoKing WebMeister & Slotaholic.. CAG MM PABnonaccred webmeister

    Occupation:
    House-Husband and Casino Advisor
    Location:
    Bexhill on sea, England
    Was this a FREE-CHIP - or did you make a deposit to claim the bonus?

    KK
     
  10. Mar 2, 2017
  11. kanye8

    kanye8 Newbie member

    Occupation:
    Work
    Location:
    Germany
    It was a bonus chip

    Yes but why they told me after playing so much that now I can to the withdrawal. they told me I can do only 1000€ per week.
    It would be okey if I could have the rest to play but they took everything away from me and just gave me 100 €
     
  12. Mar 2, 2017
  13. KasinoKing

    KasinoKing WebMeister & Slotaholic.. CAG MM PABnonaccred webmeister

    Occupation:
    House-Husband and Casino Advisor
    Location:
    Bexhill on sea, England
    If you mean a free no-deposit bonus chip, then getting €100 is actually very good!
    You can't expect many casinos to let you cash-out an unlimited amount from a complete freebie.

    And as it's a Rival casino, the max cash-out would have been CLEARLY stated in the terms when you claimed it.

    KK
     
  14. Mar 2, 2017
  15. KasinoKing

    KasinoKing WebMeister & Slotaholic.. CAG MM PABnonaccred webmeister

    Occupation:
    House-Husband and Casino Advisor
    Location:
    Bexhill on sea, England
    If you mean a free no-deposit bonus chip, then getting €100 is actually very good!
    You can't expect many casinos to let you cash-out an unlimited amount from a complete freebie.

    And as it's a Rival casino, the max cash-out would have been CLEARLY stated in the terms when you claimed it.

    What would be the point of letting you play on with the rest if you can NEVER cash it out?
    You could just play the games in "fun mode" instead - it would be the same thing.

    KK
     

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