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Don't like Sci-Fi Casino payout terms!

Discussion in 'Online Casino and Poker Complaints - old section' started by BrianC, Jan 25, 2006.

    Jan 25, 2006
  1. BrianC

    BrianC Dormant account

    Occupation:
    Self Employed
    Location:
    New Jersey USA
    Hello all.

    I have had some bad experiences with Sci-Fi Casino recently.
    I never usually play there, and when I have (just for something
    different) I always end up losing my pants off.

    Well, I managed to pull off a Royal Flush for $4000 and promptly
    cashed out only to learn that they offer only 2 withdrawal options:
    Neteller and Western Union. Neteller is not an option for me (long story)
    so I was forced into using Western Union. I then learned that this casino
    would only pay me in INSTALLMENTS. This is bullcrap! Any of my MG casino's pay in full and wire transfer right into my bank account. They offered me only $1000 upfront but in the SAME email they said the max for first installment would be $2000. I wrote them and said that I was NOT pleased with this withdrawal system but wanted the $2000 max they told me about - they would not answer when I asked them why they offered me only $1k of the money. They eventually agreed and processed this 'installment'. Of the $2000, I received only $1902.
    $98 in fees for just the first part of the withdrawal - INSANE!

    Then, this week, I logged into the account to redeem comp points only to learn that they conveinently left the remainder in my account where it could be reversed back into the account. This was way over 24 hours (about 5 days) so why would this cashed out amount even be left available?
    Needless to say, I ended up blowing it all - JUST WHAT THEY WANTED!
    Now, I understand that it was me that made the decision to play the money so I am accountable that I permitted myself to do that. But I do fault them for this rediculous "Installments" schedule for cashing out. And, if they need to do it this way then why allow the money to be accessed/withdrawn so easily.
    IT IS OBVIOUS THEY WANT YOU TO BLOW THE REST OF IT SO THEY DONT HAVE TO PLAY. Based on that very sneaky, and downright evil tactic, they should be avoided at all costs. All my MG casino's cash me out and after 24 hrs it is no longer there for reversing.

    I am so dissatisfied with this casino that I will be closing that account and never playing there again. I would recommend people NOT play there for a few reasons - 1) Sneaky tactics to limit withdrawals and tempt reversing 2) extremely high western union fees 3) awful software (compared to MG, the video poker graphics are so poor it's hard to see what suite is on the screen sometimes without squinting) 4) NO SUPPORT PHONE NUMBERS (they have this awful live support web thing - everytime I clicked it the window would close with no reply or error - even tried different browser but did same thing).

    THIS PLACE STINKS! I HATE 'EM.
    From now on I will NEVER play anything 'except' Microgaming casino's
    that I have good experiences with.

    Brian:mad:
     
    Last edited: Jan 25, 2006
  2. Jan 25, 2006
  3. Lord_Have_Mercy

    Lord_Have_Mercy Quit Gambling

    Location:
    Parts, Unknown
    Samething happened to me at their sister casino BreakAway! It took over a month to payout $6000. Only got 1500 a week from them. I blew around $800 toward the end.
     
  4. Jan 25, 2006
  5. Slotmachine

    Slotmachine Dormant account

    Occupation:
    Management
    Location:
    US
    I think this is mentioned in their T&C's and that's one of the reasons I've never played there. I think you're only partly to blame for blowing the rest of your money - obviously they took advantage of your lack of impulse control - don't get me wrong I probably would have lost it all too, I suffer from the same disease:oops: But I don't really have to worry about it anymore as I play at 32Red and they will flush your withdrawals anytime and should you wish to exclude yourself from reversing withdrawals, they will do that, too. They don't want you to end up feeling bad about them. I'm sure there are other good casinos on Bryan's list as well, I can only speak from my own experience and from what I've learned from the boards.

    And payment in installments, a big red flag for me. I'm with you 100% - I want my winnings paid in full, too. And that fee was truly fantastic - 98 bucks!!! Sheeesh

    It boils down to bad business practice IMO. Not only did they lose you as a customer (you probably would have given them their money back in the long run, and then some), but now they've lost a few potential ones, too.

    Glad you got your $1902, though!

    Cheers,

    SM
     
  6. Jan 25, 2006
  7. GemG7

    GemG7 Dormant account

    Occupation:
    .
    Location:
    US
    Paying in installments sucks but it's listed on their website as an option, so they are not trying to hide it.

    Of course the casino wants you to reverse your cashout, it's just too bad you did.
     
  8. Jan 25, 2006
  9. Slotmachine

    Slotmachine Dormant account

    Occupation:
    Management
    Location:
    US
    (edit)Never mind..

    Cheers,
    SM
     
    Last edited: Jan 25, 2006
  10. Jan 25, 2006
  11. suzecat

    suzecat Dormant account CAG MM webmeister

    Occupation:
    Retired
    Location:
    California
    This crapola about installments is so wrong in many ways. Could you imagine going to the cashier at a B&M and having them tell you that you will be paid in installments? No way -- it just does not happen!

    I like RTG VP and slots and I play at a reputable casino (Inetbet) where payments are sent quickly and with no fuss (they use Neteller, among other methods). There are other ewallets available -- have you tried any of them since Neteller is out for you?

    I don't think you will find an online casino that absorbs the costs for Western Union/wires/cashier's checks, so you might want to find an ewallet that you are able to use.
     
  12. Jan 25, 2006
  13. BrianC

    BrianC Dormant account

    Occupation:
    Self Employed
    Location:
    New Jersey USA
    I use Click2Pay but Sci-Fi did not even offer a cashin option through them.
    It was either Neteller or Western Union (with it's mega high fees).
    I agree, if my Atlantic City NJ casino's did this to me there would be hell to pay. The exception of course is when you hit a $100K+ jackpot which is
    always paid in installments.

    I'm still furious about this and to make matters worse I wrote the casino copying the manager, cashier, support and everyone else in the email and they still haven't written anything back to me. It's obvious to me they know exactly why they do it this way and they are content that they don't have to pay me the remainder so F*CK 'EM!

    It was a valuable lesson. As I said before, only Vegas7, Vegas Country and Vegas Joker will have my business since they have been very good to me.
    I get my money right into my bank in 2-3 days - in full. I just get past 24 hours and it's no longer reversible ;)
    I also get some great action on my favorite games: Dbl Bonus and Dbl Dbl Bonus Video Poker. Of course they have the bad swings as well but if you have enough bankroll and hit 'em on different days I can usually recover my costs plus a nice profit.

    BTW: I know that 32Red is a great place to play. I signed up but they don't accept Click2Pay :oops: I hope they will soon as I will certainly add them to
    my places to play. I think 90% of the screen caps I see are from there.


    Brian
     
  14. Jan 25, 2006
  15. Ivy29

    Ivy29 Dormant account

    Occupation:
    Internet Time Waster
    Location:
    Midwest
    Agree

    Brian, I feel the same way you do about this group. If they don't want to deal with the subject in your email they will ignore it completely. If you aren't a big loser there, forget bonuses, forget comp points, forget winning a contest. Forget that frikkin coffee, I've been promised that so many times--never gotten it. If I ask them about it in email, they ignore me. If I follow that email with an email with the subject "need help with deposit" they will answer that one in minutes, so I get it. They only want to deal with losers, or the winners if they want to redeposit.

    That reversal bullsh*t needs to be removed from all of them.

    I hope you came out ahead with them. Uninstall and never look back!

    ETA: If you like Microgaming, All Jackpots/All Slots will flush your withdrawal quickly so there is no temptation. Just email banking at the corresponding casino. They accept Click2Pay.
     
    1 person likes this.
  16. Jan 26, 2006
  17. Slotmachine

    Slotmachine Dormant account

    Occupation:
    Management
    Location:
    US
    This truly sounds like a bad group. Of course, their business model will yield a good profit in the short term, and then they can retire I guess. They're not intending to stay in the business. At some point after this honeymoon there's gonna be some natural selection going on, and casinos such as these will be just a (bad) memory. At some point, gamblers will actually start demanding fair treatment from the casinos. It's already happening I think.

    Cheers,
    SM
     
  18. Jan 26, 2006
  19. Stephen Colbert

    Stephen Colbert Dormant account

    Occupation:
    Student
    Location:
    Los Angeles
    In the casino's defense, just about everything you're complaining about is listed clearly on their website.

    The only thing I couldn't find within a minute of looking was the monthly cash-out limit, which is shady.
     
  20. Jan 26, 2006
  21. BrianC

    BrianC Dormant account

    Occupation:
    Self Employed
    Location:
    New Jersey USA
    Stephen,

    In all due respect, you are inaccurate.
    Check this page here and note the following statements:
    " Any player may request any withdrawal method, regardless of their deposit method. "
    You must register/login in order to see the link.
    -Gee that's funny, I requested direct bank transfer and was told they do not do that.

    That link is what you end up at when you follow the "banking" section which is
    where a player is going to look to ascertain the details of depositing and
    cashing out. It DOES NOT state anything about installments, nor does it state that the remainder of any pending installments would remain reversible. In addition, it does not tell you the fee structure for a WU withdrawal.
    In fact, if you dont want to visit the link, here is the only thing is says under the Money Transfer section:

    "Money Transfer Withdrawals
    Minimum withdrawal is $50. A player's first Money Transfer of a given month over $100 is free, up to a withdrawal of $500.
    To find a Money Transfer location near you contact us via e-mail or live chat."

    Do you see anything about installments? I don't.

    Do you have a vested interest with this casino? Maybe you work there or something?


    Brian
     
  22. Jan 26, 2006
  23. Stephen Colbert

    Stephen Colbert Dormant account

    Occupation:
    Student
    Location:
    Los Angeles
    Right at the top of that page you linked, it shows only two withdrawal options: Neteller and a money transfer. You can request "any" withdrawal option that they allow... which unfortunately are Neteller and wire transfer.

    Western Union always eats a good portion of your money, also. Considering that the wire from the casino originates in Costa Rica, the $98 seems about right. Just to make sure, I went to the Western Union website to see their prices, and to send a wire to Costa Rica from New Jersey is about twice as much as the $98 they took (I couldn't find a way to see the price from Costa Rica to New Jersey).

    I know it sucks that you reversed your cash-out and gambled it away, but that's not really the casino's fault. They listed that there were only two withdrawal options, and they should've made some effort on the website to show that they pay out installments, but this isn't entirely the casino's fault. I'm all for calling out casinos when they actively screw people over, but these guys were paying out (albeit to a moronic and hidden staggered payment plan), and not actively trying to steal your money.
     
  24. Jan 26, 2006
  25. Andreas

    Andreas Dormant account

    Occupation:
    Webmaster
    Location:
    Western Europe
    I see it like Stephen Colbert,

    They do have the withdrawal options listed, you can clearly see that only this two are available...

    That you reversed your cash-out and lost the money really sucks, but you can't put this on the casino, you did that...
    why not make shure that this won't happen again, contact the casino and request them to disable your reverse function...

    They also state clear on the banking site readable without scrolling down:
    You must register/login in order to see the link.

    you maybe just overread this, the last cache of google is from 21. Jan. 2006

    ( You must register/login in order to see the link. )

    shows it also, so its there and was there, on the page you're raving about...
    you don't even have to go through all the T&C to see that..

    I personally think the Title of your thread " Sci-Fi Casino STINKS! " is a little hard for that... they paid you and have listed the installments...

    Have a great one
    Andreas
     
    Last edited: Jan 26, 2006
  26. Jan 26, 2006
  27. winbig

    winbig Keep winning this amount. webby PABnononaccred

    Occupation:
    Bum
    Location:
    Pennsylvania
    Nope, and until online casinos are regulated in every country (yea right), they'll keep pulling this crap. Whats nice about the b&m's is that they're regulated to have money for every chip in play on hand.
     
  28. Jan 26, 2006
  29. ergopro

    ergopro Senior Member

    Occupation:
    Webmaster
    Location:
    Gamblers Anonymous
    I think they still are one of the most reputable RTG casino there is...Paying in installments still sucks...
     
  30. Jan 26, 2006
  31. winbig

    winbig Keep winning this amount. webby PABnononaccred

    Occupation:
    Bum
    Location:
    Pennsylvania
    I totally agree, and as it's been stated above, it's right there in plain sight on their banking page. Not like they were trying to hide it.
     
  32. Jan 26, 2006
  33. Ivy29

    Ivy29 Dormant account

    Occupation:
    Internet Time Waster
    Location:
    Midwest
    SF/BA

    To be fair, I have to say I trust them, their games seem fair, and I can count on being paid by 4-6 pm if I cashout by 11 am my time. I've never had the large withdrawal problem, darn it!

    As far as Western Union goes with depositing, they will pay the fee if you deposit $100 or more. You send it and they credit your account after you send them the confirmation information. I've never had trouble with withdrawing to Neteller from a WU deposit, either.

    So, my point is, they aren't all bad IMO. I just prefer a couple other RTG's because of their superior customer service and comp accrual.
     
  34. Jan 26, 2006
  35. paul02085

    paul02085 Senior Member

    Occupation:
    Fishing :)
    Location:
    USA
    Sci Fi is a good casino. If you dont like their terms, dont play there to begin with. Period.
     
  36. Jan 26, 2006
  37. Andreas

    Andreas Dormant account

    Occupation:
    Webmaster
    Location:
    Western Europe
    I understand BrianC that there is some dissappointment about this whole thing, but Sci-Fi is in my eyes one of the reputable RTG's,
    They pay, have the installment option listed openly right on top of their banking page...
    They don't even try to hide this somewhere buried in their T&C'c...
    It's actually great of them to put this right up on the banking page, that's usually the first page new players will go before they start playing...

    so please BrianC, the next time, please read the whole banking page and if you don't found anything about withdrawels, then go through the T&C'c... If you still don't find a thing what answeres your questions, contact the casino and asked them about this... That way you know exactly what to expect...

    please remember also, that in the case you are mad about a casino because of loosing your money... ( shure, it's no funny to anyone to loose.), take a day to calm down, and then check again the whole casino pages before starting a thread with a title like this....
    I think you just overreacted on this and were posting at a time you were really hot about loosing the money..
    I don't want to get on your ass about doing this post, everyone having problems with any casino should post this, but.... make shure your accusations ar not just hot air!
    no bad meaning at all, I hope you get this right...

    I wish you much luck in the future....
    take care..
    Andreas
     
  38. Jan 26, 2006
  39. caruso

    caruso Banned User - repetitive violations of 1.6 - troll

    Occupation:
    Casino apologist
    Location:
    England
    When I first saw this thread I thought Jetset had lost it and turned into a problem gambler. :D

    SciFi has the best video poker paytables on the cyber planet. You prefer MG? So, go play their best crappy 99.54% game. I'll stick with 100.97% at SciFi. You won't see games of this quality at any other casino online. Pretty serious compensation for "poor graphics", lololol.
     

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