Don't Deposit at Rushmore Casino Group Casinos

[elaina333]

same boat with my withdrawal??

I have been waiting on a wiretransfer since September 13th. Told they had delays due to changing processors.

Today I found out that is not the whole truth. Spoke with VIP support and was told the processor was having issues with Bank of America and Chase and funds were apparently not returned to Rushmore as of yet. Not sure if they were confiscated or not.

Asked to open a bank account elsewhere told them I wouldn't as no problems with other payments/merchants. Basically told they were looking for alternative methods to pay.

Get This! I also had an email today stating the same old new processor problem.

Obviously, they are really having issues and I am writing my 5600.00 off. If I eventually get it great; but not holding my breath.

 

[elaina333]

Waiting with multiple excuses

I too am waiting on a withdrawal from Rushmore casino. I have played there for years and I am
so disapointed in the customer service and responses from their reps.

They asked me to open an acct with citibank and I did and sent them the bank info. for the fourth
time today, but to 3 different people so maybe thats the problem.
I will wait and see if they are true to their word and wire my winnings, will let you all know if and when!

 

[Glumbi]

I have the withdrawal from Slots Oasis today in my Bankaccount.. after 5 Weeks...


A very long Time, but the money is here..

 

[cabrerjc]

Batch must have gone out

Hey everyone,
I just wanted to chime in, that I had been waiting on a few withdrawals from Rushmore for some time. Obviously they have had issues with processors and a lot of confusion happening. I will say, that they were very good with keeping the lines of communication open. They personally called me from the Accounting department and VIP department to make sure we were on the same page with accounts and information. I appreciated that type of customer service.

I also received a withdrawal today that was approved on 10/16. I'm still waiting on a little more, but it gives me hope that the confusion has cleared up and they are starting to get things back on track. The one thing I will say, is that it may not be fast right now, but I still have faith that I will get paid all that was approved.

Just my 2 cents.