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Don't Deposit at Rushmore Casino Group Casinos

Discussion in 'America the Beautiful' started by footdr, Sep 26, 2011.

    Sep 26, 2011
  1. footdr

    footdr Banned User: PITA violations of the Forum Rules

    Occupation:
    management
    Location:
    cyberspace
    I have been waiting on a wiretransfer since September 13th. Told they had delays due to changing processors.

    Today I found out that is not the whole truth. Spoke with VIP support and was told the processor was having issues with Bank of America and Chase and funds were apparently not returned to Rushmore as of yet. Not sure if they were confiscated or not.

    Asked to open a bank account elsewhere told them I wouldn't as no problems with other payments/merchants. Basically told they were looking for alternative methods to pay.

    Get This! I also had an email today stating the same old new processor problem.

    Obviously, they are really having issues and I am writing my 5600.00 off. If I eventually get it great; but not holding my breath.:mad:
     
  2. Sep 26, 2011
  3. mn001

    mn001 Experienced Member

    Occupation:
    Troll
    Location:
    Casino
    $5600 is much money to me. I would open a new bank account. BoA is shit when gambling (and for other business aswell).

    Also ask if they can consider Western union or Moneygram where you pay all fees. With that option you could have the money in your hand within a few mins after they send it.

    Or someone you trust outside US maybe can take it via moneybookers and then transfer to you.

    There's so many options if they want to pay you right now.
     
  4. Sep 26, 2011
  5. Simmo!

    Simmo! Moderator Staff Member

    Occupation:
    Web Dev.
    Location:
    England
    I wouldn't advise that if I were you - that opens you up to potential "money laundering" charges. Frustrating though this is, you haven't broken the law (assuming your jurisdiction doesn't prohibit online gambling) but if you do the above then you may well have done. Different ball game.
     
  6. Sep 26, 2011
  7. footdr

    footdr Banned User: PITA violations of the Forum Rules

    Occupation:
    management
    Location:
    cyberspace
    Lots of money to me too......

    but opening a new account to get an international wire is too risky and I have never had problems before and getting money from other "merchants" no problems.
     
  8. Sep 26, 2011
  9. Casinomeister

    Casinomeister Forum Cheermeister Staff Member

    Occupation:
    Homemaker
    Location:
    Bierland
    Ask them to send you a $5600 gift certificate at amazon.com. Just an idea. And you won't be tempted to feed it into another casino :p
     
  10. Sep 26, 2011
  11. oldtrvlagt

    oldtrvlagt Dormant account

    Occupation:
    Self Employed Travel Agent
    Location:
    Iowa
    Unfortunately it seems like they have "processor issues" every couple of months. When I cashed out on June 12th I finally received my wire transfer (to a small local bank) 8 weeks later ($1500 you wouldn't think would break them). This is why I do not (and have not for many months) gamble online. They really soured the whole "enjoyment factor".

    I really hope they pay you.
     
  12. Sep 26, 2011
  13. mn001

    mn001 Experienced Member

    Occupation:
    Troll
    Location:
    Casino
    That's actually a very good idea. Easy to sell for $5000+ aswell on an auction site.

    Considering what the casino say on the website plus the problems they have had a long time with processor I can't see them turn the request down.

    " We have a full team of highly trained, professional and courteous customer service staff awaiting your enquires. We undertake to do the utmost that we possibly can, to accommodate our clients requests "
     
  14. Sep 27, 2011
  15. Diane

    Diane Ueber Meister PABnoaccred

    Occupation:
    Consultant - HR
    Location:
    WI
    Has anyone talked to the Casino Rep on this most recent set of delays?

    I haven't played at Slots Oasis in awhile, its the only Rushmore Casino I have used. I am gonna check and see what my VIP rep has to say, specifically. My only heartburn was when they told me I had to open a new account that had a SWIFT number and I refused.

    Diane
     
  16. Sep 27, 2011
  17. maxd

    maxd Complaints (PAB) Manager Staff Member

    Occupation:
    The PAB Guy
    Location:
    Saltirelandia
    Thread title tweaked slightly, "Warning..." is too easily confused with an official Casinomeister Warning.
     
  18. Sep 28, 2011
  19. footdr

    footdr Banned User: PITA violations of the Forum Rules

    Occupation:
    management
    Location:
    cyberspace
    It isn't a swift code issue

    I think it is because they attempted to send international wire transfers, same thing QT was doing. I advised them of that. As of yesterday vip rep said they were look for a new payment "method" in addition to a new processor.

    They need to work it out as keeping our funds is not acceptable.
     
  20. Sep 28, 2011
  21. greasemonkey

    greasemonkey Banned User - flaming

    Occupation:
    gaurd
    Location:
    USA
    FWIW, I have been reading that other payment options are not having the same difficulties as the wires/ach transfers. I doubt that they are really lying to you. I really think it is a banking issue. Others are reporting quick and easy payments via normal ewallets (non american).

    I would bet on getting that money but I wouldn't play there until the situation in the US changes or you have an alternative way to get paid via an ewallet.
     
    1 person likes this.
  22. Sep 28, 2011
  23. nonif

    nonif Banned User

    Occupation:
    sales
    Location:
    florida


    Good idea:D
     
  24. Sep 28, 2011
  25. chuchu59

    chuchu59 gambling addict CAG PABnonaccred

    Occupation:
    EXECUTIVE
    Location:
    SOMEWHERE IN ASIA
    There was a short space of time when w/ds were prompt and that coincided with Louise being active in this forum. Over the past 2 years though they ultimately paid up the complaints on delays in w/ds have increased several fold and I really believe they have cashflow problems. One should be vigilant and think twice before playing at this group. Just because they process w/ds occasionally does not mean they are safe and sound.
     
  26. Sep 28, 2011
  27. footdr

    footdr Banned User: PITA violations of the Forum Rules

    Occupation:
    management
    Location:
    cyberspace
    Actually I did this with.......

    Did that with EH Group as they owed me a "returned check fee" I was charged when their check bounced.

    They sent me a Target gift card at my suggestion. They liked the idea.

    But for $5600.00 probably Rushmore wouldn't go for it as due to the sizeable amount.

    Actually, not sure if this is on the up and up but withdrawals sent me an email today saying my wire approved and processed. Heard that before and did they get a new processor since my email received from VIP Support yesterday stating they were looking for new Payment Method other than int'l wire. Whats up with that? There was no explanation.

    Perhaps CM could follow-up with affiliate rep or something.

    thanks
     
  28. Sep 28, 2011
  29. footdr

    footdr Banned User: PITA violations of the Forum Rules

    Occupation:
    management
    Location:
    cyberspace
    I haven't had problems with other RTGS paying me timely

    recently received wire from slots jungle(last week) ach from CW this week and ACH's last week. It is rushmores processor and attempting int'l wire from where who knows. Wires are the worse for red flags. Ach not so much and checks if they don't bounce are good if domestic. Depends on your banking relationship and years you have had account.

    Go to bankersonline.com and search around for how they are complying with rules and regs. Go to Fed sites to see which Countries are red flagged and which int'l banks and processors(3rd prty payers)
     
    1 person likes this.
  30. Sep 29, 2011
  31. footdr

    footdr Banned User: PITA violations of the Forum Rules

    Occupation:
    management
    Location:
    cyberspace
    Has anyone else been told by Rushmore in the last day that wire sent....

    I don't know whether or not to believe the email I received yesterday stating my "wire has been processed". Anyone else recieve confirmation that wire processed yesterday or today?
     
  32. Oct 4, 2011
  33. cr120450

    cr120450 Newbie member

    Occupation:
    Retired
    Location:
    USA - Delaware
    Rushmore withdrawal

    Hello,
    I made a withdrawal on Aug 27 this yr. Approved a few days later. I was told I needed a swift number. Well I had to go to a bank open a new account got all the info. they asked for so I could get withdrawal. They told me my withdrawal been sent on 15 Sept. I call my bank every day to see if it came in,an as of today still not there. Ive also asked then to send withdrawal in another way,I guess they wont or dont care to. I sure hope I get it soon or I will never play online again if this is how these places treat people. They are starting to get mad with me now because I want my money. I think over a month of trying to get it is alittle much. If I do get it, I will let everyone here know. As of today it not here.
     
    1 person likes this.
  34. Oct 4, 2011
  35. SlotsLover

    SlotsLover Senior Member PABnorogue PABnononaccred3 MM PABinit PABaccred

    Occupation:
    teacher
    Location:
    California
    you'll get it

    From what I know about this group, there is a 95+% chance that you will get your money. When, however, is the question. Since the US market has gotten difficult, Rushmore, more than any other casino, seems to be delayed the most. It seems they have always paid in the past, and are not leaving the funds in a "reversible" state, so there seems to be no reason for them to purposely delay, other than having processor issues, like many other (but not all) online casinos.

    Like anything else, some casinos just get the processing better than others :(

    Good luck on getting paid and please keep us updated.
     
  36. Oct 5, 2011
  37. pmutts

    pmutts Senior Member PABnonaccred

    Occupation:
    Hotel Sales
    Location:
    North Texas
    I REALLY like that . . .

    Absolutely Beautiful!
     
  38. Oct 6, 2011
  39. footdr

    footdr Banned User: PITA violations of the Forum Rules

    Occupation:
    management
    Location:
    cyberspace
    Rushmore problems with wires to certain banks+No repley to PM's to Louise

    I am not opening a new bank account for the purpose of receiving their wire. I was told yesterday that the wire was from a EU bank. My bank has never refused wire transfers from Ireland. Isn't that an EU country? I don't believe Rushmore is telling the whole truth. They need to resolve this situation and find a processor who can send domestic wires, ACH or courier check. Period.

    Member posted they opened a new Bnk account and the wire was sent on September 15th, International wire shouldn't taken this long. Need to ask the bank if they are holding the wire since it is a new bank account. If they aren't holding it, I would say it wasn't sent. Also, hope the new account isn't at one of Rushmores "problem banks". If so, it has never been processed. All of my pending wires are shown as processed eventhough they haven't been, per Rushmore vip support.
    Also, I think it is a red flag to have an in'tl wire come in within weeks of opening a new account. I wouldn't do it.

    Louise was back now apparently she has gone awol again as I receive no responses to my PM's.
     
    1 person likes this.

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