Just want to vent because all my over 10k winning was forfeited apparently because of their maximum bet.(I was issued a 70CAD VIP bonus) This is why I never liked playing with bonuses. Ridiculous terms and conditions. Be careful players.
How is it ridiculous? It's free money. If they didn't have rules attached it'd be bad for the casino. I don't get how you didn't notice the max bet rule, or if you did then why did you keep playing regardless.
That being said I find it amusing that in the email they say, that reinstating that free bonus is an extraordinary outcome.
Depending on how much higher you bet from the bonus I feel like they could've done more for you if they wanted to be extraordinary about it.
i am gonna have to agree with the rest of people on this thread. when taking a bonus i always sift through the t&cs with a fine tooth comb. also never go above the stated max bet as you don’t have a leg to stand on if you break those rules.