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document verification question

Discussion in 'Online Casinos' started by dks17, Nov 11, 2011.

Tags:
    Nov 11, 2011
  1. dks17

    dks17 Experienced Member

    Occupation:
    customer service
    Location:
    australia
    Hi im not sure if im posting this in the right place but i was wondering, when a casino asks you to provide copies of the front and back of your credit/debit card as part of the verification process is it normal for them to request that the CCV number on the back of the card be visible?

    Also If you haven't ever used a credit/debit card to deposit and have used an e-wallet instead is it normal for a casino to still request you provide a copy of your card anyway before they will verify your docs and allow you to withdraw?

    thanks
     
  2. Nov 11, 2011
  3. Mousey

    Mousey Ueber Meister Mouse CAG

    Occupation:
    Pencil Pusher
    Location:
    Up$hitCreek
    The requests as you state them are 'normal' in that the casinos generally send out a non-player specific form letter to request docs. Do NOT send any CC info if you have not used a credit card to deposit at the casino.

    Might be best to contact the casino as to what they specifically need from you.
     
    1 person likes this.
  4. Nov 11, 2011
  5. NeuroPR

    NeuroPR Dormant account webmeister

    Occupation:
    Web Authoring, Design, Search engine optimization
    Location:
    Greece
    And even if you send the required documents, never send the security number of your card, just scan it and delete the number with photoshop, they do not need any CCV pin number for verification purposes. If they ask you for your pin, something is fishy and i recommend you to discuss it with the casino manager.
     
    3 people like this.
  6. Nov 11, 2011
  7. Nifty29

    Nifty29 Dormant account

    Occupation:
    PAID CASINO SHILL
    Location:
    Turn right, then right. then right again
    If you did not use a card do not send them copies of one. If you did use a card, block out the CCV number as they do NOT need it and should not be asking for it.
     
    3 people like this.
  8. Nov 11, 2011
  9. UriahHeep

    UriahHeep Quit Gambling PABnonaccred

    Occupation:
    many things
    Location:
    italy
    Uhm.... not really.
     
    1 person likes this.
  10. Nov 11, 2011
  11. Marie2473

    Marie2473 Senior Member

    Occupation:
    Operator
    Location:
    Sweden
    The email they send out for verification is usually just a standard one, If you did not use a CC you should not have to send a copy in. Instead they might ask you for a pringscreen of your neteller account (or moneybookers or whatever)
    Some peple do NOT have creditcards so how are they supposed to send one in.
    Just contact the casino and ask, I am sure - as long as it is a recomende casino you will recive a reply that is Ok!
     
  12. Nov 11, 2011
  13. Jasminebed

    Jasminebed Closer to 100 than Birth

    Occupation:
    Not in workforce
    Location:
    Ontario
    Block out the CCV on the back. I block the middle 8 digits as well. It should not be required if you haven't used a credit card, but if you intend to use your credit card in future there, I usually take the opportunity to send it as well. Then I won't need another verification if I do deposit with it.

    If they continue to insist on it, I would interpret that as a very bad sign. To comply, I'd purchase a low denomination gift card, spend it somewhere else so there was no balance left, and use that.
     
  14. Nov 12, 2011
  15. dks17

    dks17 Experienced Member

    Occupation:
    customer service
    Location:
    australia
    thank you everyone for your help.

    Although my deposit to this casino was done via moneybookers/skrill originally, when i sent my docs in to be verified i decided to send a copy of my credit card purely because it was likely that i would use it for future deposits so i thought it would be better to have it already verified. I haven't used Photoshop before so didnt think to use it to remove the CCV and instead i 'blacked' the CCV number by taping a small piece of paper over it (just big enough too cover the three numbers no larger).

    i received a reply back from the casino saying they couldn't verify my visa card because- 'Front and back copies of VISA ************ - total card must be visible'. I interpreted this to mean that the CCV and all the digits on the front needed to be visible but maybe i have interpreted it wrong and maybe i just need to use Photoshop as suggested to remove them instead of covering it over. Anyway I haven sent them an email to clarify and also asked whether they could verify my docs minus the credit card as i have not used it to deposit anyway.

    once again thanks everyone for your replies they have been most helpful
     
  16. Nov 12, 2011
  17. P.V.

    P.V. Senior Member webmeister

    Occupation:
    Make money!
    Location:
    Turn around...
    They only need to verify the card in part, the last 4 digits of your card should be sufficient.

    I can hear it, send me your entire credit card info front & back via email or are they asking for a fax? :eek:

    It's almost 2012, not the wild west days! Be careful OP. :eek2:
     
  18. Nov 12, 2011
  19. KasinoKing

    KasinoKing WebMeister & Slotaholic.. CAG MM PABnonaccred webmeister

    Occupation:
    House-Husband and Casino Advisor
    Location:
    Bexhill on sea, England
    You obviously don't seem to want to name the casino here for some reason. :confused:
    If you want tell us that, would at least tell us; Is this a CasinoMeister Accredited casino?

    BTW, I agree - DON'T sent a full copy of your card!
    Cheers,
    KK
     
  20. Nov 12, 2011
  21. dks17

    dks17 Experienced Member

    Occupation:
    customer service
    Location:
    australia
    The casino in question is lucky club. The only reason i didn't name them im my opening post or reply was because i wasn't sure if i would be breaking any forum rules by naming them and i also wanted to give them an opportunity to answer the email i sent yesterday evening in case it had totally misinterpreted what they meant. I haven't yet received a reply to that email as yet as my original email which i sent to the address on their website This email is not visible to you. - has bounced back to me accompanied by a mail delivery failure message.

    I have resent the email to an alternative address support gave the other evening so im awaiting their reply and in the mean time i will sit tight and hope things gets resolved quickly.
     
  22. Nov 12, 2011
  23. Mousey

    Mousey Ueber Meister Mouse CAG

    Occupation:
    Pencil Pusher
    Location:
    Up$hitCreek
    I never send full copy of card... I always blacked out the middle numbers and the CCV....

    Who the devil owns Lucky Club? I've lost track...

    It's the weekend now, and most reps are off -- but if there is a rep listed here on the forum, you might send a private message to the casino rep here if you are uncomfortable providing the info they request (and I would be uncomfortable sending full card scans).

    EDIT: I've done some reading... Lucky Club is that NUworks offshoot of Jackpot Capital.... The rep can be contacted HERE.

    If there are other casinos in the group and you are already verified at a 'sister' casino there should be no need to spew your personal and financial data all over the 'net to who knows who all over again. Edit: As this is a different software, I do not know if any docs on file at the JC group would apply.

    Continue to be patient. The initial verification process often becomes an aggravation no matter the casino or group.
     
  24. Nov 12, 2011
  25. Nate

    Nate Ueber Meister CAG webmeister

    Occupation:
    Monster
    Location:
    Cyberspace
    I'm sorry, asking for the CCV is like asking you to send a picture of yourself, in your underwear for verification. This is a PRIVATE number and should not be given to anyone at any cost. They could give that number to a friend and bill you for sandals in Egypt.

    Maybe its a 'STUPID' Rep who does not know much and asked this innocently. PM the Rep and let us know. If this is standard practice it is roguish.

    Nate
     
  26. Nov 13, 2011
  27. dks17

    dks17 Experienced Member

    Occupation:
    customer service
    Location:
    australia
    Thanks for your replies i have received a email back and it has all been resolved. They have clarified what they meant by their request that the "whole card" be visible and my first instinct was right it was juts a misunderstanding. When i first scanned the card i managed to cut off a small part of it so i had to re-scan it however i when i attached the file i must have attached the cut off copy by mistake which is what they were referring to in their email when they said the whole card must be visible, their email to me was just worded poorly.

    They also advised me that the would approve me for withdrawals because it is used the card to make the original deposit.
     
    3 people like this.
  28. Nov 15, 2011
  29. dazlazz

    dazlazz Experienced Member

    Occupation:
    Prophet
    Location:
    London, UK
    Gaming operators -

    If you have access to a deposit made by a cc - you will be able to see the whole cc number - you can do a simple name and address verification check with the bank, followed by a tell call to the depositor to confirm the deposit. The days of asking for docs et al should be gone by now...

    Building up a knowledgable 'fraud' dept is a must, and saves time annoying the customer....just a thought..

    Regards,

    Daz
     
  30. Nov 15, 2011
  31. vinylweatherman

    vinylweatherman You type well loads CAG MM

    Occupation:
    STILL At Leisure
    Location:
    United Kingdom
    This also annoys the customer. The problem is the delay between the deposit and the call, and the fact that the call comes at a random time, making it complicated if the player is no longer in and doesn't answer. The banks have already launched an alternative system whereby the deposit is not authorised unless the customer enters a password into a secure page operated by the card issuer. This makes it hard for a stolen card or card details to be used fraudulently. Most casinos, despite their apparent draconian attitude to security, do NOT use this additional layer to protect both customers and themselves from card fraud. This means that having the full card number, expiry date, and CCV is ALL that is needed to deposit fraudulently into casinos.

    32Red is one of a tiny handful of casinos that DO use this extra layer, and is also a casino that does NOT ask every player for loads of documents, deposit verification forms, DNA, urine sample, etc.

    The problem seems to be an aversion to the latest technology in the fraud departments, who are stuck firmly in the pre-internet way of doing things, and who's procedures are inherited from the days of FAXING documents for business dealings.

    Coupled with an independent ID verification check, done electronically by a credit reference agency, the above should lead to few players having to provide copies of documents.
     

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