Document verification - POLL

[Nifty29]

THIS is why we have this argument at all. If verification at withdrawal was a simple and smooth process, players would be happy.

The problem now is that in many cases, a simple procedure turns into a farce because the casino is internally disorganised, and this gives the impression that the MAIN function of this procedure is to stall the payment.

Some of the cock-ups beggar belief!! We are told to email the documents, we prepare them in the INTERNATIONAL STANDARD format requested, usually JPEG, and they come back with "can't open them". This is THEIR fault for not using the correct application at their end, yet they blame the PLAYER for sending an "unusable file".

Other times, the email address used to receive documents is set up to reject attachments to inbound emails, thus the documents are never received. Again this is THEIR fault, yet somehow it becomes the PLAYER'S fault - as though we had a choice other than the email the documents as requested.

The final screw-up is where at first they confirm receipt, and then later claim they never received the documents. This shows how incredibly lax their internal procedures are for handling sensitive personal information, particularly when passed between different departments.

Even when nothing has gone wrong, players STILL get all the BS excuses of "too dark", "too light", "blurred", etc. These do NOTHING to help players understand what might have gone wrong, and so they simply produce the documents again using the same method as before, only to have the same rejection excuses time and time again. From the player's end, they can see NOTHING wrong with the files when using an image viewing application, so believe that there is nothing wrong with them at all, and that the whole charade is yet another stalling exercise by the casino.

Even when fully verified, some casinos STILL claim it takes "xx business days" of sitting in "pending" before a withdrawal can be paid, yet there is NOTHING more to be done in the way of verification, and even a check that terms have not been breached should not take more than a few minutes in most cases as it can be done by a software tool in the "back end" application.

The main function of the pending period is to stall the payment, and since casinos pending periods mainly to keep cash up their end for as long as possible, why should we believe that they do NOT have deliberate built in delays to the verification process to add a few extra days to the holding period for new players, and those selected for reverification.

In my experience, it is a few isolated cases usually involving less than reputable operators. On what evidence do you base your assertion that problems occur in "many cases".

In comparison to other issues, there are very few posts at CM where a GENUINE player has encountered serious problems being verified or paid.

I agree about pending periods more than 24 hrs....they are complete bullshite. In fact, any casino that takes more than 48 hrs to send your money is yanking your chain.

It's important to reiterate that preverification does NOT necessarily mean a hassle-free cashout due to other factors such as change of deposit method and bonus play.

 

[jstrike]

How much do you need? Serious question.

EDIT - I mean how much would it cost to write such a site?

Hey H1_Roller -- sorry I missed this. Bluntly, probably about $5-10k to write it, another $5-10k to secure it and then as much as could be spared signing operators up. Off the top of my head, operations costs seem like they could be reduced to always be less than the amount taken in -- nothing processed if no one signs up for it.

I still think it's an interesting concept -- there's clearly space in the market for something to emerge as a centralized trust bank for players. Nothing like that exists right now. But as some people here have pointed out, operators don't want to share their user lists, they don't want to pay a third party for a service they've already got in hand, etc. So it would probably have to start with a deal with at least two major companies, like RTG and Playtech, and it would have to guarantee quicker access to both. Those kinds of cross-merchant guarantors have been successful in civilizing a lot of wild west businesses before...think Wells Fargo for example. Or American Express. And membership could offer certain privileges like, we'll go to bat for you if there's a dispute with a casino. Things like that.

The major cost isn't really writing the site, it's in getting the right companies on board to make it an accepted option. And that would probably take a huge amount of cash up front. As a simple technical proof of concept, I don't think it'd be too hard to put together; but having the major software providers and operators honor it, that would probably cost a fortune and I have no way of guessing how much (or who) we'd have to pay to get it done.

I'll say this, though. If this forum got together to start an independent verification / VIP service like that, and asked every casino out there to honor it, I doubt anyone would give it the cold shoulder.

 

[felicie]

Yes, but the crap of "cant read docs" ... "send in diff. format, can't open"... need a different utility, we don't accept this one"... "cashier must not have received, send again".... We need a diff. ID. This one looks photoshopped"...."try sending them to this address"... "We don't accept this ID"... blah, blah, blah would ALL be done away with. BECAUSE they would be anxious to get you to deposit and not play these games with you up front. When you defer to cashout time then they will/do take as long as they want. Or ignore you.
it makes no sense to give them this power. If they want to verify docs then do it before I play. Not when it is in their best interest to not accept them or act on them.

You are absolutely right GM which is why (and I'm only gonna say this one more time , you should send docs in right after your 1st deposit since chances of you winning on your 1st one are pretty slim and then you'll be good to go and the casino will have less reason not to pay you. Also, the casino then knows you are a serious player and are probably not going to put up with any shananigans at time of withdrawal. It's worked for me since the beginning and never had a problem with any cashout except the one that went rogue and they never got my docs cause I won on the 1st deposit.

 

[P.V.]

THIS is why we have this argument at all. If verification at withdrawal was a simple and smooth process, players would be happy.

The problem now is that in many cases, a simple procedure turns into a farce because the casino is internally disorganised, and this gives the impression that the MAIN function of this procedure is to stall the payment.

Some of the cock-ups beggar belief!! We are told to email the documents, we prepare them in the INTERNATIONAL STANDARD format requested, usually JPEG, and they come back with "can't open them". This is THEIR fault for not using the correct application at their end, yet they blame the PLAYER for sending an "unusable file".

Other times, the email address used to receive documents is set up to reject attachments to inbound emails, thus the documents are never received. Again this is THEIR fault, yet somehow it becomes the PLAYER'S fault - as though we had a choice other than the email the documents as requested.

The final screw-up is where at first they confirm receipt, and then later claim they never received the documents. This shows how incredibly lax their internal procedures are for handling sensitive personal information, particularly when passed between different departments.

Even when nothing has gone wrong, players STILL get all the BS excuses of "too dark", "too light", "blurred", etc. These do NOTHING to help players understand what might have gone wrong, and so they simply produce the documents again using the same method as before, only to have the same rejection excuses time and time again. From the player's end, they can see NOTHING wrong with the files when using an image viewing application, so believe that there is nothing wrong with them at all, and that the whole charade is yet another stalling exercise by the casino.

Even when fully verified, some casinos STILL claim it takes "xx business days" of sitting in "pending" before a withdrawal can be paid, yet there is NOTHING more to be done in the way of verification, and even a check that terms have not been breached should not take more than a few minutes in most cases as it can be done by a software tool in the "back end" application.

The main function of the pending period is to stall the payment, and since casinos use pending periods mainly to keep cash up their end for as long as possible, why should we believe that they do NOT have deliberate built in delays to the verification process to add a few extra days to the holding period for new players, and those selected for reverification.

So from your post VM, stall tactics seems to be where document requests lay.

I see no other reason why OC's would use this type of procedure towards a player trying to verify their ID , so I agree with you.

Although, I don't agree with the unsecure methods they use and require as it's unacceptable. Excuses being made pending a withdraw because of verification, this should be addressed within the industry.

Anyhow good post VM and maybe some OC's around here
will grow some KAHUNIAS and jump in to the debate.