Do you recognize this credit card descriptor for RTG?

[cheetahwind]

Well my phone call went positive this morning, I got a personal call from the Finance Manager of Slotocash. She has a call out the the CEO of there processing services.
Apparently as she stated it, they really don't "switch" processors as often as we think. They just change descriptors, not the actual processor. She now she's concerned about the whole situation and is going to investigate it further. So she said this weekend is a long banking holiday. So it'll probably be the near of next week before I hear anything else, but at least I'm satisfied that Slotocash is doing something about it.

 

[Mousey]

Well my phone call went positive this morning, I got a personal call from the Finance Manager of Slotocash. She has a call out the the CEO of there processing services.
Apparently as she stated it, they really don't "switch" processors as often as we think. They just change descriptors, not the actual processor. She now she's concerned about the whole situation and is going to investigate it further. So she said this weekend is a long banking holiday. So it'll probably be the near of next week before I hear anything else, but at least I'm satisfied that Slotocash is doing something about it.

Really? What holiday are they having?

Good luck, regardless!

 

[BMWSTACK]

Clubworld got back to me and getting the issue resolved. They have seen no new cases of this happening.

 

[Jasminebed]

If casinos want to pass on processing costs to the the end user, it should be upfront, not after the fact.

If I deposit via credit card at Nordic, I'm charged 2.25%, and I click to agree to that.

Even for those outside the US, we pay our banks, we pay our wallets, and we pay currency exchange fees usually, sometimes twice for places where we are supposedly playing in our own currency.

But down the road? Sorry, upfront, or refund my card as an unauthorized charge.

To credit a casino account with $3.50 is a slap in the face where withdrawal minimums are often in the hundreds. To keep players from "outing" a bad processor and possibly facing blacklists?

Although I've not had the same experiences, these are my fellow players, and how you treat your players is an indication of how I may be treated myself.

 

[Naokia980]

Experienced this as you say, company charged me 1.9% fee.First i think that,this is restictrion for may country and only for our citizens.But never researched abour this charges,not as big big problem

 

[silcnlayc]

Yes you can

Ha, that was exactly what scared me. How do you tell you bank "Ignore the 185 other charges that say Beijing - oh, NO, I'm not gambling - and please, give me back these 4 $3.78 charges!" Worst case scenario they should go ahead and credit you in the casino which I don't agree with but it's better than losing that money completely. Funny how everybody just denies, denies, denies. I'm pretty sure that processor in Beijing didn't steal your card number after your local trip to Walmart!

I went the other route of many on here. I chose to mark the 2 transactions as fraud even though it was similar to many other ones I have made. I received the few dollars back within 2 days. Why did I go this route? Because of what is happening in this thread. 8 pages and still not resolved. No one is owning up to charging this. How do we "prove" it was a certain casino. I did not recognize it , so how does one say, it was this casino or that casino? No one can.

Those of us in the USA take chances gambling everyday. And to make a huge deal over a few dollars when we sit here and pump into any given casino thousands...is this not kinda strange to anyone? I know, I know, it's the "point" of someone able to do this to another...well...lets, see..we play at unregulated casinos (US players), we gamble lots of money....we take chances with our information, and yet we "cry" over a few dollars...people, sit back and read this thread AGAIN.

Really read it...I am amazed at how so many are afraid to claim what is yours with your own bank. They will not send you to casino jail you know. Mine went smoothly and I bank at two of the largest banks in the country that have been through the microscope after the banking fiasco. I was asked a few questions, made a claim, and all was done.

It's a few dollars that we have lost ... look at the BIG picture...you throw this away every time you play in fees, transaction charges, etc....but yet... you (in plural) seem to have lost the forest for the trees.

My former boss was much like that. He made me take back unsent stamped envelopes that were stamped by our machine, to the post office to claim the $3.60 cents with a 10% charge so he wouldn't lose a "penny" but yet, he paid $900 a month for his cell phone... I mean ...really? Is this where we are at as gamblers? Don't sweat the small stuff people. Cancel the card. make a claim, and get back to enjoying this past time...if that is what it really is to you.

(Ready to be beat up)


.

 

[KasinoKing]

Really? What holiday are they having?

Good luck, regardless!

It's a bank holiday in the UK on Monday - we have it every year on the last Monday of May.
It's called the Spring Bank Holiday - but it's been more like winter here the last few days!

KK

 

[just play]

I went the other route of many on here. I chose to mark the 2 transactions as fraud even though it was similar to many other ones I have made. I received the few dollars back within 2 days. Why did I go this route? Because of what is happening in this thread. 8 pages and still not resolved. No one is owning up to charging this. How do we "prove" it was a certain casino. I did not recognize it , so how does one say, it was this casino or that casino? No one can.

Those of us in the USA take chances gambling everyday. And to make a huge deal over a few dollars when we sit here and pump into any given casino thousands...is this not kinda strange to anyone? I know, I know, it's the "point" of someone able to do this to another...well...lets, see..we play at unregulated casinos (US players), we gamble lots of money....we take chances with our information, and yet we "cry" over a few dollars...people, sit back and read this thread AGAIN.

Really read it...I am amazed at how so many are afraid to claim what is yours with your own bank. They will not send you to casino jail you know. Mine went smoothly and I bank at two of the largest banks in the country that have been through the microscope after the banking fiasco. I was asked a few questions, made a claim, and all was done.

It's a few dollars that we have lost ... look at the BIG picture...you throw this away every time you play in fees, transaction charges, etc....but yet... you (in plural) seem to have lost the forest for the trees.

My former boss was much like that. He made me take back unsent stamped envelopes that were stamped by our machine, to the post office to claim the $3.60 cents with a 10% charge so he wouldn't lose a "penny" but yet, he paid $900 a month for his cell phone... I mean ...really? Is this where we are at as gamblers? Don't sweat the small stuff people. Cancel the card. make a claim, and get back to enjoying this past time...if that is what it really is to you.

(Ready to be beat up)


.

I wouldn't "beat you up". It's fraud, end of story.

What happens if everyone lets this go, and next month there is $200 taken out? Or the following month with $500 taken out. It's not the size of the money to me, it's the fact that it's fraud.

If casinos say it's not them, then there's no reason for players to not get their money back. Like you said, you only disputed the 2 fraud charges, not anything else.

 

[MisterBJ]

Reading thru this thread. It's going to be you US Citizens that is going to start WW3 with China, and not the governments. LOL

 

[albrco123]

After reading this thread i also found 1 mysterious charge for $3.92 to the same Beijing descriptor as the OP's.

It looks like it was about 2 weeks after a $50 charge to an RTG casino, I will follow along to see what the outcome is, not sure i want to go to the length of cancelling my card over less than $4 but if it continues will have to reconsider.

Surely the processor should first e-mail the customer, explain the reason for the charge and request permission to continue with the charge?

AL

 

[cheetahwind]

Well so far 3 business days have passed since my phone call, granted I'm sure "investigations" take a while. I still haven't heard anything yet. At this point I've uninstalled Slotocash, Desert Nights, and Miami Club. I was hoping someone would have replied from the processor side a bit faster.
As of this point, on a positive note I haven't put a dime into an online casino because of this for well over 3 weeks and have saved a little over $400 in cash that would have been spent on gambling.
Granted I miss the whole thrill of watching the reels spin, watching a win, or yelling a near miss of a jackpot. Yet at this point, seeing how fast the investigation has gone, thus far. I'm going to guess that I won't be missing online gaming again for a bit.
I was also sort of hoping that Main Street would have flown straight, and eventually passed there baptism by fire. Yet so far to this day they still haven't gotten past it.
On any note, hopefully something will come of it. Granted I'm pretty sure the most I'm going to get is an apology. Even though a refund of one or two of my last deposits would be a nice gesture. If it does turn out to be a processor oopsie, yet I'm going to guess they won't own up to anything either. Oh well, so far 3 weeks and I really for the most part honestly don't miss the hassles and expense of online gaming.

 

[Stovetopp]

After reading this thread i also found 1 mysterious charge for $3.92 to the same Beijing descriptor as the OP's.

It looks like it was about 2 weeks after a $50 charge to an RTG casino, I will follow along to see what the outcome is, not sure i want to go to the length of cancelling my card over less than $4 but if it continues will have to reconsider.

Surely the processor should first e-mail the customer, explain the reason for the charge and request permission to continue with the charge?

AL

You dont have to cancel your card whether a debit or credit.
Just tell the bank you dont recognize the biller and it might be a hacker trying to see if it works then go for the big one latter. They will immediately cancel your card and reissue a new one.
be denied as no account
This way you get back your $3.42 and a new card with a different number. If they try to resubmit the 3.42 it will be declined no such account

If they pursue it for 3.42 cents which I doubt , the all it cost is 3.42 or risk it being called a charge back which may be a blessing in disguise
good luck

 

[cheetahwind]

Well I got resolution to my issue, wasn't totally everything I wanted to hear, yet I got a resolution I can live with.
None less the less no one is taking responsibility for the theft of my card number. Yet Slotocash did end up doing something very nice for me, which I never would have expected. So hopefully everyone else gets something soon from the Club World side.

 

[weesie]

So,

I haven't deposited more than maybe twice since this mess.

I thought maybe they missed me playing and I sent a pm to their rep here at CM.

I explained my hesitance to use my NEW bank card.

I went on to say I have been a regular player at their site/sites for 5 years. Up until this past year, deposited almost every day.

They know me and I have never begged for bonuses or been a pain in their side.

Anyway, I asked if maybe I could just submit my bank card for their "paymycard" withdrawal option only. (Meaning not using it for a deposit, only for withdrawals). And I could still use "paste&pay as my deposit method.

I also explained why I prefer NOT to use the "check" option for withdrawal due to some extended delays up to and including times when checks were no good. (On occasion)

Plus the fee for a check is MUCH higher than the "paymycard" which is only $9.00. Also, the minimum withdrawal on the "paymycard" is about $20.00, which I think is great. I think the minimum withdrawal for a check is a couple hundred.

Their reply was for me to do at least ONE deposit with the new card and it would be registered for future withdrawals.

No give what-so-ever on the "rules". I was seriously hoping they would work with me on this. Seems to me they would be willing to "adjust" for long time loyal players that they KNOW.

I guess I just want too much.

weesie

 

[Jasminebed]

I don't think you are asking too much. Ask if a scan of the card with the usual middle numbers and verification code blanked out in addition to registering it would do.

If not, I'd let them keep on missing you.

 

[Deanna]

So,

I haven't deposited more than maybe twice since this mess.

I thought maybe they missed me playing and I sent a pm to their rep here at CM.

I explained my hesitance to use my NEW bank card.

I went on to say I have been a regular player at their site/sites for 5 years. Up until this past year, deposited almost every day.

They know me and I have never begged for bonuses or been a pain in their side.

Anyway, I asked if maybe I could just submit my bank card for their "paymycard" withdrawal option only. (Meaning not using it for a deposit, only for withdrawals). And I could still use "paste&pay as my deposit method.

I also explained why I prefer NOT to use the "check" option for withdrawal due to some extended delays up to and including times when checks were no good. (On occasion)

Plus the fee for a check is MUCH higher than the "paymycard" which is only $9.00. Also, the minimum withdrawal on the "paymycard" is about $20.00, which I think is great. I think the minimum withdrawal for a check is a couple hundred.

Their reply was for me to do at least ONE deposit with the new card and it would be registered for future withdrawals.

No give what-so-ever on the "rules". I was seriously hoping they would work with me on this. Seems to me they would be willing to "adjust" for long time loyal players that they KNOW.

I guess I just want too much.

weesie

I think it just has to have something to do with them needing your credit card information in there as a deposit first because when they process the Paymcard as a withdrawal they are actually doing a "reversal" through the banks. So in order to "reverse" the money it has to have been "deposited" to begin with. Does that make sense? I'm sure it's because of it being from a casino, it's their way of being able to pay that way without any flags at the bank.

I did break down and use my new card at CWC. That card is now only registered at one place and from now on will only be used there and there only. That way if anything happens I'll know EXACTLY who to beat up!

 

[weesie]

I think it just has to have something to do with them needing your credit card information in there as a deposit first because when they process the Paymcard as a withdrawal they are actually doing a "reversal" through the banks. So in order to "reverse" the money it has to have been "deposited" to begin with. Does that make sense? I'm sure it's because of it being from a casino, it's their way of being able to pay that way without any flags at the bank.

I did break down and use my new card at CWC. That card is now only registered at one place and from now on will only be used there and there only. That way if anything happens I'll know EXACTLY who to beat up!

True, but if it is like a "reversal" for the banks purpose, wouldn't the reversal amount need to be the same as the deposit amount? Just throwing that out there. The description for them has always been "affiliate payment" on my bank statement. With that description, it should not matter if the card was used for deposit.

I did get a new pre-paid debit card that is suppose to be good for "global" purchases. Haven't loaded it yet though. Still thinking about what I want to do.

I could switch to Jackpot Capital group. They have their own "debit card" you can request but it has quite a few fees. Something like $35.00 activation, and $15.00 per withdrawal. and monthly fees too I believe. Plus with all those fees, the minimum withdrawal to the card is still $150.......... a bit high, in my opinion, for their own card.

What to do????????????

 

[Deanna]

True, but if it is like a "reversal" for the banks purpose, wouldn't the reversal amount need to be the same as the deposit amount? Just throwing that out there. The description for them has always been "affiliate payment" on my bank statement. With that description, it should not matter if the card was used for deposit.

I did get a new pre-paid debit card that is suppose to be good for "global" purchases. Haven't loaded it yet though. Still thinking about what I want to do.

I could switch to Jackpot Capital group. They have their own "debit card" you can request but it has quite a few fees. Something like $35.00 activation, and $15.00 per withdrawal. and monthly fees too I believe. Plus with all those fees, the minimum withdrawal to the card is still $150.......... a bit high, in my opinion, for their own card.

What to do????????????

I've never tried Jackpot Capital, had no idea they had their own card. Interesting, wish a lot of places would do something like that. Without all the fees of course. I agree, mine always shows up as Affiliate Payment also, it must just be something within their system that prevents them using it without at least one deposit.

 

[bryand]

Slightly off topic....

To all my US friends. Be very careful using any card issued by Bancorp. It appears that my issue probably originated with a Sloto processor.

Sorry to be so cryptic but I don't want to complicate matters. I'll try to update in the near future.