Do you recognize this credit card descriptor for RTG?

[gloria460]

No it's slotocash. Beatrice was very helpful in explaining that it was not them charging the extra fee and led me to the t&c that stated the processor may charge an additional fee. I was getting ready to pab until Beatrice cleared up the mistake that the other rep Nick made.

On a $40 deposit I'm charged 41.78 then another 1.43 cent. In a months time do you know how much money that adds up to per customer...so needless to say I'm getting ready to head out to hardrock and play some of those wms slots. :yahoo:

Gotta love this.

 

[cheetahwind]

It's Slotocash and Club World.

Any of these casinos that are processing out of Beijing have been having there customers overcharged for months.

I've had it, Slotocash won't offer a credit over the overages anymore. They just claim it's normal for china to charge more for US transactions because of the currency conversation rate and because they don't have an agreement with the US. So they have put up a piece of signage in the cashier saying these overcharges by the Chinese are normal.

So you know what? In the last 3 months I have been overcharged by $61.02. So I almost have half a piece of mind to take my 2 deposits back as a refund to myself? Why? Because if there not going to give me a refund of the amount that's over. Just saying it's normal business. Then guess what you apparently don't deserve my business any longer.

I've had it with online gaming, I really hope it gets legalized here in the US. I'm done "talking" to the casino, because all there going to say. Is we don't recongize this charges, it's not ours. So therefore deal with on your own. Oh that charge is normal, because the Chinese have the right to charge you what they please.

Yeah right, I realize this is horrible talk, but until us players in the US stand up to these processors. People like Slotocash and CWC are going to keep letting these outrageous charges through. I'll repeat again, I've had enough. It's time for people to show these folks a lesson.

I'm going to give Slotocash one last chance to make things right, otherwise I'm taking this in my own hands.

 

[amatrine]

Crap. I deposited at SLotocash last week and that is the processer they use. So far no extra charges but now I am worried. Deposit at club world before i saw this thread, but it was a different processor. Still waiting for the credit though.


The processor for Dessert Nights charges between 70 and 88 cents on each of my charges.

 

[secret2]

$0.00 available after $4.84 purchase at EBL SEAROOTNETWORK PTY BEIJING CN on May 12 at 1.52 PM with your Netspend card.

Yep, I got hit, too....And I have not played CWC for a long time.

 

[silcnlayc]

Good News!

My bank did a trace and found the vendor that charged this to my account and has approved my refunds. See below:

Investigation has been completed
ATM/Debit Card Claim Reference Number 5131557
RE: Check Card XXXX-XXXX-XXXX-xxx
We have completed our investigation of this claim and determined that an error did occur. We have sent a letter by mail with the details of our investigation.
Please refer to the letter for the final amount credited to your Wells Fargo account XXXXXXXXX1xxx .
If you have further questions after receiving the letter, please call us at 1-800-548-xxx. Our hours are (in Pacific Time):
During Daylight Saving Time: Monday - Friday, 4:00 am - 7:00 pm; Saturday, 5:00 am - 5:00 pm.
During Standard Time: Monday - Friday, 4:00 am - 7:00 pm; Saturday, 5:00 am - 5:00 pm.
Thank you for bringing this matter to our attention. We hope we have been able to assist you.
Sincerely,
Claims Assistance Center

 

[just play]

The processor from inetbet always posts as paymentserv.com.

I just checked...my deposits at iNetBet have BEIJING in them...not "paymentserv"

 

[BMWSTACK]

$0.00 available after $4.84 purchase at EBL SEAROOTNETWORK PTY BEIJING CN on May 12 at 1.52 PM with your Netspend card.

Yep, I got hit, too....And I have not played CWC for a long time.

I hadn't played in a while either. They had a processor with BEIJIN in it for like the end of 2012-about marh or april this year. I am not sure they still use this company. Probably not, If they still used them I am sure there would be more urgency and would have had an answer by now. Clubworld this morning said no information yet still investigating.

FYI I have never played sloto or inet so I am certain my problem originates through Clubworld.

 

[secret2]

FWIW..I am unable to deposit with NS, since this last 'transaction'.

 

[Nightfly]

I also was recently charged $3.87. The card that was charged was never regisrered to Club Word. However it was registered with SLOTOCASH. And it's been over 6 months since I made a deposit there. Here is the description of the transaction.

Description:CHECKCARD 05/13 EBL*SEAROOTNETWORK PTY- BEIJING 74916803134133903931783
Merchant category:Men's and Women's Clothing Stores
Merchant category code:5691
Expense category:Clothing Stores

 

[BMWSTACK]

I also was recently charged $3.87. The card that was charged was never regisrered to Club Word. However it was registered with SLOTOCASH. And it's been over 6 months since I made a deposit there. Here is the description of the transaction.

Description:CHECKCARD 05/13 EBL*SEAROOTNETWORK PTY- BEIJING 74916803134133903931783
Merchant category:Men's and Women's Clothing Stores
Merchant category code:5691
Expense category:Clothing Stores

wow, the plot thickens. Looks like a possible processor that processes or processed for multiple RTG's.

Clubworld has still never given us an answer. Let us know what Sloto says. Maybe direct them to this thread.

 

[slotplayer]

I hadn't played in a while either. They had a processor with BEIJIN in it for like the end of 2012-about marh or april this year. I am not sure they still use this company. Probably not, If they still used them I am sure there would be more urgency and would have had an answer by now. Clubworld this morning said no information yet still investigating.

FYI I have never played sloto or inet so I am certain my problem originates through Clubworld.

I stopped playing over a year ago. When I started seeing Beijin and Shanghi as the location of the transactions it made me too leary.
Never saw any extra charges like you guys are seeing see now though.

 

[kauphy]

yes it happen to me for 3.77 and the extar charge. i had them close my hubbys card so no more can go thought.

which casinos do you play at so maybe i can help you and see if we play at any of same casinos.


reading more on this and seeing its cwc again i,ll say what casino it was lucky red and i was sent the e-mail too.

i,m done with them.

 

[kauphy]

Yes, I have 3 of these charges on 1 card and 1 charge on another. I have been actually thinking of making a post for the last 3 days about this but wasn't sure whether I should or not. Just as an FYI, I've been emailing back and forth, multiple times and here is a response to one of my emails.

Dear Deanna:

Thank you for contacting Customer support.


I can totally understand that you are having major trust issues as I would feel that way if money was being taken out of my account and did not what it was for.

I have credited your account with the $11.30 to cover these charges and also I have referred this over to higher management to investigate this as this is totally unacceptable.

It does look like they are international fee overcharges but cannot understand why they state separate billing descriptors but I can assure we will get in contact with our processors to try and find out more information on this.

Also do you use any other online merchants because if you do I would advise getting in contact with them also to make sure.


My sincere apologies for all this and again I assure you we will find out more information and get this issue resolved.


If you receive anything else at all please send across to me as soon as possible.


If you have any other questions please do not hesitate to contact us.


Because I felt they were truly looking into it and were being as helpful and nice as I thought they were able to under the circumstances I had decided not to post anything. But now I see it's not just me, it's a lot of people and frankly this scares me a little. I'm almost tempted to say screw it and call and cancel my 2 cards. Like I said, it doesn't help me to credit the money to my casino account, if I'd planned on using it for that I would have made the charge myself, yes? How the heck do you keep track of your account when tomorrow you may wake up with multiple charges you've never authorized. I agree, no way can I afford multiple $25 overdraft fees. And if they agreed to "pay" them it would be credit in the casino account LOL. How does that help?

What also kills me is to see the .07 cent international fee my bank is charging me on all these small charges.

lucky red sent me the very same e-mail word for word so i take it that they send to e-mail to everyone that has ? why the money was taken out.

i had this promble once before and now its happening again i,am done with the cwc casinos.

 

[cheetahwind]

Well and now to boot my card has been compromised. The only place I use this card at is Slotocash, and now in the last 2 days I have had a charge from Star Wars Online and Real Networks. Neither place have I ever used or have I ever heard of until they appeared on my statement. Both were for the $1 test charge to make sure the card was valid.
So now they want a statement to make sure it wasn't "one" of there processors. I'm like of course your going to tell me the descriptors that I send you a copy of my statement. Aren't going to match any of yours? Why? Because it's from somewhere within the states, not one of your silly processors.
All I'm asking any online casino that is using China for processing. To take a step back and look at the whole picture.

1) The processor is telling us that there charging $24.97 (example) for the entertainment were asking for. To only really be charged $26.01 (example). There's quite a bit of a difference between $24.95 and $26.01.
2) No the above charge isn't my bank charge, that comes in a separate time at a international rate of 3%, once your processor confirms it's going to take the money. So now am I not only paying the processor an additional $1.04. I'm now going to pay my bank an addition $0.80 for the transaction, because apparently it costs them $0.80 to covert my money to there currency.
3) Then somewhere along the way, either the transaction line has been compromised, an employee has gone rogue, or the processor is selling our credit card information for extra profit. To now get these $1.00 test transactions.

These test transactions surely isn't a result of me. Why? Because as I've said several times, the only place my card has been used was at your place of business, but are they going to listen to logic? No of course not, because the descriptor doesn't match there's and they won't care. They'll wash there hands of it, and say well it's now mine to deal with. Even though it's an issue somewhere along the line with either a database being hacked or a processor not giving 2 shits.

Oh well, I knew this whole gravy train was too good to be true.

 

[anniemac]

I'm not sure what's going on but here's an interesting twist.

I have 3 cards that I use, all prepaid, 2 Visa, 1 Amex. The 2 Visas I have all those extra charges on. The Amex one, the charges come in just like the cashier says with no extra charges at all.

I played at Slots Capital and Slotocash today and both charges are exactly correct. I used my Amex card.

I have also used this card at CW and InetBet and no extra was charged. Possible explanation, they use a different processor for Amex?

Kinda makes you wonder, doesn't it?

 

[dunover]

Well and now to boot my card has been compromised. The only place I use this card at is Slotocash, and now in the last 2 days I have had a charge from Star Wars Online and Real Networks. Neither place have I ever used or have I ever heard of until they appeared on my statement. Both were for the $1 test charge to make sure the card was valid.
So now they want a statement to make sure it wasn't "one" of there processors. I'm like of course your going to tell me the descriptors that I send you a copy of my statement. Aren't going to match any of yours? Why? Because it's from somewhere within the states, not one of your silly processors.
All I'm asking any online casino that is using China for processing. To take a step back and look at the whole picture.

1) The processor is telling us that there charging $24.97 (example) for the entertainment were asking for. To only really be charged $26.01 (example). There's quite a bit of a difference between $24.95 and $26.01.
2) No the above charge isn't my bank charge, that comes in a separate time at a international rate of 3%, once your processor confirms it's going to take the money. So now am I not only paying the processor an additional $1.04. I'm now going to pay my bank an addition $0.80 for the transaction, because apparently it costs them $0.80 to covert my money to there currency.
3) Then somewhere along the way, either the transaction line has been compromised, an employee has gone rogue, or the processor is selling our credit card information for extra profit. To now get these $1.00 test transactions.

These test transactions surely isn't a result of me. Why? Because as I've said several times, the only place my card has been used was at your place of business, but are they going to listen to logic? No of course not, because the descriptor doesn't match there's and they won't care. They'll wash there hands of it, and say well it's now mine to deal with. Even though it's an issue somewhere along the line with either a database being hacked or a processor not giving 2 shits.

Oh well, I knew this whole gravy train was too good to be true.

I said this would happen further back, and it is a Chinese routed transaction. The destination codes on the ARN's cannot be falsified. The $1.00 transactions are indeed 'test dips' and I even had one a few years back on my UK bank card - fortunately the bank spotted it, rang me and cancelled the card. There is indeed a major compromise on the part of the processor - it's unlikely to be the casino unless all problem accounts are those that have been scanned and sent to the casino for verification purposes - if some of you victims haven't done the card scan for verification at this group then surely it must be the processor. This is serious for the casino group and they should be open about this before serious damage occurs to their business. This is what happens to USA players where deposit/wd options are so limited. The casinos go to cowboy town to get transactions processed.

They really need to sort it or else face massive opportunist chargebacks when people will cancel valid as well as fraudulent transactions.

 

[BMWSTACK]

The casinos go to cowboy town to get transactions processed.

They really need to sort it or else face massive opportunist chargebacks when people will cancel valid as well as fraudulent transactions.

Exactly, the casinos don't do any background checks on these processors IMO. They are just happy that someone is willing to process the transaction. The casino has no risk in the situation at all. We are the ones that face problems.

The casinos selected these rogue processor, now they need to stand behind their decision and fix it ASAP. I for one want the charge credited back to my card yesterday. I do not want $3.68 credited to my cashier. Its the principal of the matter. They hold us to standards with all their T&C's, now its time we do the same to them.

 

[BMWSTACK]

Sent a message yesterday with another request to have funds credited to my card. I have received no response. Are other members who have had the problem given up?

I have always supported this group, but an unauthorized charge is not acceptable. I feared from the beginning of this issue that they would try to wash their hands of the issue. I also assumed that their relationship with the original processor,ELDORADO-GOODLEBEIJIN, was over and it was that processor that started these unauthorized debits.

Such a turn off, I have always voiced support through the good times and bad. In bad times people always question why they are accredited with the problems they run into from time to time, I have always said that CWC always comes through.

 

[Deanna]

Sent a message yesterday with another request to have funds credited to my card. I have received no response. Are other members who have had the problem given up?

I have always supported this group, but an unauthorized charge is not acceptable. I feared from the beginning of this issue that they would try to wash their hands of the issue. I also assumed that their relationship with the original processor,ELDORADO-GOODLEBEIJIN, was over and it was that processor that started these unauthorized debits.

Such a turn off, I have always voiced support through the good times and bad. In bad times people always question why they are accredited with the problems they run into from time to time, I have always said that CWC always comes through.

I ended up with casino "credit" for the 4 charges I had. Cancelled the two cards as stated previously. I'm with you, I've always been loyal to CWC and it breaks my heart that there are these types of issues. It surprises me though that you've had no response. Hopefully someone will get back to you soon, that's one thing I will say, they've always been very fast to respond to any issues I've had. In the past month I felt like they were probably cringing whenever they saw my email address, I was truly the problem child! Keep us updated!

 

[BMWSTACK]

I ended up with casino "credit" for the 4 charges I had. Cancelled the two cards as stated previously. I'm with you, I've always been loyal to CWC and it breaks my heart that there are these types of issues. It surprises me though that you've had no response. Hopefully someone will get back to you soon, that's one thing I will say, they've always been very fast to respond to any issues I've had. In the past month I felt like they were probably cringing whenever they saw my email address, I was truly the problem child! Keep us updated!

Tom has always been good getting back, just not the last 2 days. They are reading my messages, but maybe they are still coming up with their strategy.

 

[cheetahwind]

Slotocash is going to call me in the morning regarding the 2 charges from Real Networks and Star Wars online. There claiming there processor nor am employee would have access to my card number. They claim the first 2 digits are available, and the last 4 are available and visible in the database. No the middle 10 digits.
Which is fine and dandy, but if it wasn't taken directly from one of your databases. Then that would mean it was stolen in transit from my computer to your server, or from your server to the processor. On either note this needs to be looked into.
So hopefully tomorrow morning I'll have some answers from the Slotocash side of things.

 

[BMWSTACK]

I heard from Clubworld. Their response to my request for credit to be issued back to my card was "you should call your bank and do a chargeback." and they said they would not be doing business with these type of processors.

I am going to send another email. In short I am not going to be treated like a fool and instructed to go and do a chargeback. When I have made deposits at clubworld I have been alerted by fraud prevention and I authorized the charges. I really don't feel like going back to my bank and saying " you know some of those charges, please don't honor this one charge even though it originates from the same area of ones I authorized".

 

[Deanna]

I heard from Clubworld. Their response to my request for credit to be issued back to my card was "you should call your bank and do a chargeback." and they said they would not be doing business with these type of processors.

I am going to send another email. In short I am not going to be treated like a fool and instructed to go and do a chargeback. When I have made deposits at clubworld I have been alerted by fraud prevention and I authorized the charges. I really don't feel like going back to my bank and saying " you know some of those charges, please don't honor this one charge even though it originates from the same area of ones I authorized".

Ha, that was exactly what scared me. How do you tell you bank "Ignore the 185 other charges that say Beijing - oh, NO, I'm not gambling - and please, give me back these 4 $3.78 charges!" Worst case scenario they should go ahead and credit you in the casino which I don't agree with but it's better than losing that money completely. Funny how everybody just denies, denies, denies. I'm pretty sure that processor in Beijing didn't steal your card number after your local trip to Walmart!

 

[BMWSTACK]

Ha, that was exactly what scared me. How do you tell you bank "Ignore the 185 other charges that say Beijing - oh, NO, I'm not gambling - and please, give me back these 4 $3.78 charges!" Worst case scenario they should go ahead and credit you in the casino which I don't agree with but it's better than losing that money completely. Funny how everybody just denies, denies, denies. I'm pretty sure that processor in Beijing didn't steal your card number after your local trip to Walmart!

Exactly. I am not getting any direct statement from Clubworld that they have nothing to do with it. I can confirm from their statements that they definitely do not do business with those processors any longer. I already assumed that from the beginning, because if they still did do business then they would have handled this a lot differently.

There was obviously some falling out from the previous relationship. Maybe that processor claims that Clubworld still owes then money, hence the reason why this processor went and did this. Now Clubworld telling me to chargeback is getting back at the processor. This theory could be the most legit explanation. Either way Clubworld exposed its players to this processor and whatever problems happened between the CWC and the processor has now caused players problems. I am not sure why Clubworld needs to be convinced to do the right thing. I guess its all about money and taking responsibility for your actions is not part of their SOP.

 

[Deanna]

Exactly. I am not getting any direct statement from Clubworld that they have nothing to do with it. I can confirm from their statements that they definitely do not do business with those processors any longer. I already assumed that from the beginning, because if they still did do business then they would have handled this a lot differently.

There was obviously some falling out from the previous relationship. Maybe that processor claims that Clubworld still owes then money, hence the reason why this processor went and did this. Now Clubworld telling me to chargeback is getting back at the processor. This theory could be the most legit explanation. Either way Clubworld exposed its players to this processor and whatever problems happened between the CWC and the processor has now caused players problems. I am not sure why Clubworld needs to be convinced to do the right thing. I guess its all about money and taking responsibility for your actions is not part of their SOP.

I haven't played since I cancelled my cards and I miss it. I'm waiting for positive feedback from people to see that some type of change is being made before I hang myself back out there. But I do miss you CWC! I'd love to see some type of post from them and even SlotoCash if there are issues there that they have dropped that processor or are moving in a positive direction so this doesn't happen again.
It's not restoring any faith at all that everyone is denying it's their issue. That means nobody is looking into and nobody is working to try to resolve it.