Do you like leovegas promos?

[Nicola]

Never played at LeoVegas but the bonus terms are a bit of a mess!

Bets placed on the following Slots will contribute 70% towards the wagering requirements: Dead or Alive

Bets placed on the following Slots have a zero (0%) contribution to the wagering requirement: Dead or Alive

Which is it?

 

[Jono777]

Neither lol DoA is a cash only game now. You get a pop up when you load the game

Used to play at LV well regular and take their offers until they implemented the new DoA rule/decision.

 

[goatwack]

In some ways I like how they've 'cleaned up' any bonus confusion with these new pop-ups and banners, however, removing DOA from playable games is tantamount to Hate Crime

 

[DreamRJ]

Just wanted to give you an update. I still have not heard back from Leovegas in regards to that investigation they was going to do. I have been going to Live chat every 2 days. And they just keep saying the same. There still has not been an update? They have not or wont even say if it is even getting investigated or not? I mean without any email from them regarding it how on earth do I even know they will be investigating it? We need confirmation LV.

So please can you sort this out once and for all. I am still missing out on all the promo texts and emails for a year now.

I will now I think PM the rep. But I know exactly what they will say to me, so it is basically pointless. They will just say to contact the CS..................

 

[merlinslair]

I kicked off at leovegas the other day due to not even seeing a promo for the casino
I play there on the casino very regular yet since I have joined afew years ago I've only ever got the first join bonuses that's it all I ever get is sports bonuses which I have no interest what's so ever I contacted them and got a pointless remark about they are random .Jt I see same people online and others getting very regular bonuses
I've now pretty much sidelined them and pop in as I do like a nice bonus and get offered many on other sites but it does baffle me as to why I only got 2 since joining years ago

 

[Adriana B]

Leo Vegas have been my favorite casino now for months. I get free spins, match bonuses and super spins on deposits. Yesterday, I received a 100% match bonus so I went ahead and took it. Looks like they have gone to a sticky bonus now just like Royal Panda. The match bonus did not show up as it normally does so I went on to live chat where James explained to me that my real money had to be wagered 35x before the bonus money would be released. I was absolutely livid as there was nothing stated about the T&C's changing. I guess I could have found it but I would have thought they would inform their customers of this big change. Anyway, I immediately reversed my deposit and will not be accepting any more bonuses there.

 

[lockinlove]

I think royal panda gives you the bonus to play with.

LeoVegas says if you deposit $100 you have to wager your deposit 35x and if you do then they give you the 100% match to keep after. That is about the most stupid bonus system I ever heard. They went from a perfectly fine parachute bonus and mega spin to now garbage book of dead spins when you deposit and this horrible new wager system.

Just another casino ruining a good thing. I wont be playing there anymore with all these terrible offers. I guess maybe their old system wasnt working for them but I surely do not have to take part in this new one.

Oh and it might be nice for leovegas to have a pop up or email letting us know terms changed. But I guess when you change terms this badly, you want to hide it as long as possible.

@LeoVegas Rep is this being accurately reported? Im starting to think it's just poorly written and explained by chat because I dont think any casino would make a bonus system this bad?

 

[Adriana B]

I think you are right Lockinlove. Thinking back to the conversation I believe I misunderstood. It is not a great bonus as it used to be but I believe you can withdraw your funds at any time. I was under the impression that it was locked but I believe that if you want the bonus you need to wager your deposit 35x just as you said. Still not great compared to the previous bonuses but better then what I had initially thought. No more parachute.

 

[lockinlove]

Yeah it's them. They aren't explaining it well at all either because they said the same thing to me as they did you. If we arent locked into wager that makes a whole lot more sense lol. Even their terms werent clear when I read them. They do not state you can cashout at anytime.

 

[Jono777]

Geez, I am so glad I read these threads

One of the better bonus systems originally, now sounds like one of the worst

What happens if you bust out before wagering your deposit 35x, guessing you don't get the pro rata bonus paid for wagers completed

Looks like my 3 casinos have just become 2 and with the way things are heading at VS I shall soon become a Nun

 

[lockinlove]

Alright talked to someone who knows how to speak properly.

So you get the bonus match and its treated as a prize. It does not get added to your account at all until 35x is wagered in the time frame of the bonus. So you play with your cash and can cashout at any time and if you make the 35x wager they give you the cash prize.

 

[Jono777]

Alright talked to someone who knows how to speak properly.

So you get the bonus match and its treated as a prize. It does not get added to your account at all until 35x is wagered in the time frame of the bonus. So you play with your cash and can cashout at any time and if you make the 35x wager they give you the cash prize.

Rubbish then, I thought the whole idea of a bonus was to extend play time for those with smaller budgets etc OR to encourage players to send that days deposit to them instead of 'casino X'

This is like LV had gone back in time 15-16 years, when I used to play at The People Casino (Games Xtra) and Kerrching, this is how the bonuses worked and were added post wagering in cash, if you busted out that time, then the bonus would stay active until required wagering was met (from future / fresh deposits) and then auto credit.

This was back in 2003-2004 and I've not seen it in years ANYWHERE. as I say total CRAP and pointless

Surely they can come up with better ideas, I mean I have little experience of "inside industry" knowledge but even I could do better than this pile of out of date horse manure.

 

[DreamRJ]

Just wanted to update you all. The investigation has still not been done in regards to me not getting any promo emails or text messages for over a year!

I keep going to live chat and also the LV rep as basically said to contact Live chat and to email their normal support email address

So just like I said. And the Rep even mentioned GDPR as an excuse which is just soo stupid. What is the purpose of a REP on CM if this is all they say. They are basically useless.

I am soo annoyed that it has now been 2 weeks and still they have not resolved this issue for me

I will keep this thread updated when I finally get an update regarding it.

 

[Jono777]

FWIW, Mine have stopped altogether also. At least 3-4 times per week SMS and/or email to nothing this year!

 

[lockinlove]

Rubbish then, I thought the whole idea of a bonus was to extend play time for those with smaller budgets etc OR to encourage players to send that days deposit to them instead of 'casino X'

This is like LV had gone back in time 15-16 years, when I used to play at The People Casino (Games Xtra) and Kerrching, this is how the bonuses worked and were added post wagering in cash, if you busted out that time, then the bonus would stay active until required wagering was met (from future / fresh deposits) and then auto credit.

This was back in 2003-2004 and I've not seen it in years ANYWHERE. as I say total CRAP and pointless

Surely they can come up with better ideas, I mean I have little experience of "inside industry" knowledge but even I could do better than this pile of out of date horse manure.

Just another casino messing with something and making it worse

 

[Jono777]

Just another casino messing with something and making it worse

Yup! - The fixing something which is not broken scenario once more, one of my pet hates.

Bonus and the wagering never started until all cash was lost anyway so .......

 

[Adriana B]

Thanks for clarifying Lockinlove. They had a great bonus system which is why they have seen almost all of my deposits this year I think I only cashed out once from the bonus money but had a ton of play time. Found I always won huge on the free spins which gave me anywhere from 1-2 weeks to try out games I have never played before.

Too bad. I really loved this casino.