Do they ever answer e-mails at Belle Rock?

[chuchu59]

The title of this thread is spot on. My 4th post now and although the casino rep has been posting there is no reply as to why my account can be locked simply because they now want my ID which they never asked for in the first place. Is my English that Bad that I cannot be understood?

 

[bellerock]

Hi Chuchu59

Please PM your account number to me and I will follow up.

Best regards,

Belle Rock

 

[vinylweatherman]

BelleRock

I started playing here again last month as I was sent effectively a second bite at the sign up bonus. It seems they have had a big push for this 1st Birthday promotion and are not up to speed. There is a link somewhere where players can set their preferences for each casino as to whether, and how, they wish to receive promotions (doesn't necessarily mean it works though). They now have one contact number/E-mail for all casinos.
I have found E-mail responses to be lacking, and have given up on the phone. I think calling during the slack times is best, when both the US and Europe are asleep. This is around 9am GMT and around 4am Eastern Standard Time.
My cash-in from Lucky Nugget earlier went smoothly to Neteller, and I have just made one from Riverbelle. I don't expect any problems.
This group are licensed in Gibraltar - which is about as good as it gets.

The UK Gambling Bill has paved the way for licensing in the UK. Any duff bonus promos and bad T & C will attract the attention of our Advertising Standards and Trading Standards, and lax controls on personal data will be seen to by the Information Commissioner. Casino Rewards need not apply
I have also heard that this act could make gambling debts enforceable through the courts too! Currently it's all on trust, and either party can renege on the wager - but the good businesses will never do this due to the harm it does to their reputation. (They may pay up & ban you though).

 

[schankwart]

Now its no longer funny.
Before I got aware of their problems I still played at Home Casino and found my withdrawal to be reversed a several days ago. Two emails have been totally ignored ever since and noone cares to explain why the payment did not get processed.

Do I need to PM you with my details too now, Bellerock? Is your customer service still existing at all??

 

[bellerock]

Hi Schankwart,

Please send me your details.

Best regards,

Belle Rock

 

[sand]

In the past 2 weeks I have sent 8 emails asking why they returned my cashin to my casino account, but all 8 emails remains unanswered.

 

[halix]

More bad experiences...

I had to update my adress details at JackpotCity (moved recently...).
I sent them an email with the new and the old adress, copies of passport and a utility bill.
They replied some days later, that they need an alternative bill (my scanned one was too old...) - and locked my account for security reasons.

I sent them a recent bill afterwards.
One or two weeks later - my account is still locked.
Never got an answer to my second email.

Now I am trying to contact them:
Email? Did it...but obviously they don't answer on emails...
Telephone??? Hung in their line for more than 15 minutes...yesterday evening...night...today's morning...today at lunch-time...NO luck! (and, btw, it is not toll-free for me...)
Live Chat??? I tried it via the Live Chat at Riverbelle - no one ever responds there...

WHAT is going on at your casinos, BelleRock?