Alright , Here we go again *facepalm* , Me and my friend both were playing on a few different casinos all which happen too be Softswiss white label casinos , Yoju.casino , baocasino , bitzstarz and whatever 40+ casinos they have... Just incase you didn't know any casino using Softswiss software meaning there white label casinos are actually run by Softswiss employee sense they deal with the financials and support for those casinos , you can find this out by doing research or just checking on there website.
We tried too make cashouts on multiple occasions on these casinos and both of our accounts were already verified from day 1 sense we are 2 people playing under the same roof we were marked as duplicate account creators so we had too verified our acounts before even being able too play just too get that out of the way for some morons in the comments * cough havlor*
following the terms and condition on the casinos website Which in one section says The withdraw limit is 2500Euro per withdraw unless specified otherwise , Go into the payment section under withdraws on there website and it clearly states withdraws are based upon withdraw method used . ( so this is there terms being misleading which is 2500 or the withdraw method we use ??
When we said fuck it we did 2500 $ withdraw too please these morons and than came the excuses from checking our bets which had me confused myself sense any casino will gladly tell you bets cannot be manipulated so why would they need to check them but anwyays... during this withdraw we were tolda manager was going too call us withing 1 hour time never happened and every few hours we would be told the same thing got fed up waited 24 hours for thsi *instant withdraw * stilll wasnt done , decided too just recall the money after awhile and play cause it was only virtual currency and we figured once we report this too the proper people they can see we were being screwed with and would fix it for us , Manager replies 3 days later saying he cannot refund the money cause it was played.
My problem here is if your gonna false advertise your withdraw processing times and limits and terms and condition are misleading as fuck than we should have full rights too refunds on our deposits cause you guys were cleary not paying us our winnings , and under consumer protection laws and criminal code of conduct which any casino even in curocao falls under , Services which we pay for are faulty or not working properly we can request refunds and etc and those were denied .
This was the main problem among the many that occured afterwards from them actually trying too blackmail my friend and not paying him his deposits unless he signed away his right to make claims against them , 1 live agent actually remove bonuses i paid for of my accounts for correcting him on a date shown in my history , The casino was using UTC time making us a 4 hour difference so when i would Dposit for a certain promotion late at night when i usually play sometimes after 9pm it would show on there system as a different day cause the timezone difference so they would use that against me too not pay me aswel ...
Countlesss problems , decided too report it too Softswiss themselves over skype , Was told a manager would be in contact and that they have sent my request too there appropriate department in there workplace , weeks later not a single reply or a manager contact too resolve this issue so now im just fed up and im sure most would be in my situation .
Also sense i apparently sound like im from the looney bin yet i can prove anything ive claimed here , If the few brain dead morons in the comments actually did some real research you could easily find out that Softswiss also owns Bgaming , which is why all their casinos offer Bgaming for bonuses since they can manipulate the out comes and its also how these casinos were getting away with money laundering without being able too get caught , Breaking laws in multiple countries and money laundering is an internationall offense and yes if proven it will go to the supreme court and in curocao they can be extradited . and im pretty sure are already banned from australia could be wrong but thats why there new casinos wont allow them or players from the united states....
If you would like you can go check out one of their casinos in which they forgot too fully chang there companies name in which they were owned by and at ilucki.com scroll to the bottoom of there website you will see its run by friolion limited acting on behalf of Dama N.V but yet if you click on there terms and condition page it will show it is still owned by strukin limited also owned by dama N.V there just swapping there sub company names illegally when they get caught .. and there casino ilucki.com still shows it like this if you want to go check it for yourself .
I have evidence for the authorties if needed and ive contacted fraud and money laundering agencies but they are extremely packed with cases atm so we are waiting for them too make it too ours and have this finished but was just looking for some help and maybe resolving our issues with these casino companies in getting our money back and not having to go through all this and in the end the casinos will be caught and pay way more than what they owe us anyways and are actually operating illegally in canada since any buisness must register with our KYC fintrac or may be fined and these casinos have not done that either ,
But anyways you can see our situiation is abit extreme and complicated but we have hundreds of scrreenshots and videos of these incidents and shown above is some pcitures showing the bonuses i was recieveing dated 1969 which what a shocker bgaming games.
Anyways hope this was better too understand and explain the insane situiation we are in currently